Customer Support Specialist - Remote

ValSource Inc is seeking a dedicated Live Chat Agent / Customer Support Specialist to join our vibrant team in a remote position. In this role, you will be the frontline representative of our company, engaging with customers through live chat to address inquiries, troubleshoot issues, and provide exceptional support. Your ability to communicate effectively and empathize with customers will play a vital role in enhancing their experience with our products and services. We value individuals who are passionate about delivering top-notch customer service and who thrive in a fast-paced environment. If you are excited about helping customers and being part of a collaborative remote team, we encourage you to apply.

Responsibilities

• Respond promptly to customer inquiries via live chat, ensuring a high level of service.
• Provide accurate information regarding products and services while addressing customer concerns.
• Troubleshoot technical issues...

Clear Drains LTD is looking for a friendly and customer-focused Customer Support Specialist / Online Chat Representative to join our remote team. As a Customer Support Specialist, you will be the first point of contact for our customers and will assist them with any inquiries or issues they may have through online chat. The ideal candidate is empathetic, solution-oriented, and has excellent communication skills.

Responsibilities

• Interact with customers through online chat to provide assistance and resolve their inquiries or issues
• Identify and escalate complex or unresolved customer issues to the appropriate department
• Provide accurate and up-to-date information to customers regarding products, services, and policies
• Maintain a high level of professionalism and customer satisfaction in every interaction
• Follow predefined processes and guidelines to ensure consistency in customer support
• Manage and prioritize...

OLI Outdoor is looking for a remote Customer Support Specialist to join our dedicated team. As a leading outdoor construction company, we take pride in creating exceptional outdoor spaces for our clients. The Customer Support Specialist will play a key role in ensuring customer satisfaction and providing excellent support throughout the customer journey.

In this remote position, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner. You will also collaborate closely with our sales and operations teams to ensure a seamless customer experience. The ideal candidate is highly organized, customer-focused, and has excellent communication skills.

Responsibilities

• Respond to customer inquiries through various channels (phone, email, live chat, etc.)
• Provide accurate information about our products and services
• Assist customers with order placement, billing inquiries, and product...

IMPORTANT: only individuals from the domain @TheActigraph.com will reach out to you. If you receive any emails from any other domains such as @careers-theactigraph.com, this is not ActiGraph.

ActiGraph is an international leader in the development of validated medical-grade wearable solutions used to measure physical activity, sleep, and behavior patterns in the broader global academic and pharma research communities.

Do you have an innate desire to go above and beyond for clients and issues? Do you have an intrinsic curiosity to discover why an issue occurs? Do you feel that the only way to successfully troubleshoot an issue is to reproduce it while discovering details about the product that haven’t been discovered before? Do you enjoy becoming a subject matter expert (SME) on an issue when escalation resources consult with you for details? Do you want to be part of a team that thrives on the camaraderie built from collaborating on complex...

Paul Wright Group, a leading construction company, is seeking a motivated Customer Support Specialist to join our remote team. As a Customer Support Specialist, you will play a key role in providing exceptional service to our valued customers. This is a remote position, allowing you to work from the comfort of your own home. If you are a customer-focused individual with excellent communication and problem-solving skills, we would love to hear from you.

Responsibilities

• Assist customers via phone, email, and chat in a professional and friendly manner.
• Answer customer inquiries and provide accurate information and solutions.
• Resolve customer complaints and concerns effectively and efficiently.
• Identify and escalate priority issues to the appropriate departments.
• Keep records of customer interactions, transactions, comments, and complaints.
• Provide product and service information to customers.
• Update...

Credit Key aims to deliver a superior business payment experience at B2B point-of-purchase. Our core product allows B2B merchants to offer buy-now-pay-later financing at ecommerce checkout.

We are seeking an enthusiastic, quick-thinking Customer Support Specialist for our fast-paced client success team. As a member of the Client Success Team, you will deliver amazing solutions and outcomes for our Credit Key clients and merchants, leading to long-lasting customer loyalty.

What you’ll do

• Handle all incoming inquiries from our borrowers and merchants, via our available support channels (phone, chat, and email)
• Efficient in a high-call volume environment ranging on average from 30 to 50 calls per day
• Collaborate cross-functionally with other Credit Key teams to analyze, assess, and resolve complex customer issues
• Work closely with our internal Risk team to resolve risk-related issues that are owned by the Support team
...