Customer Support Specialist-Remote

Paul Wright Group, a leading construction company, is seeking a motivated Customer Support Specialist to join our remote team. As a Customer Support Specialist, you will play a key role in providing exceptional service to our valued customers. This is a remote position, allowing you to work from the comfort of your own home. If you are a customer-focused individual with excellent communication and problem-solving skills, we would love to hear from you.

Responsibilities

• Assist customers via phone, email, and chat in a professional and friendly manner.
• Answer customer inquiries and provide accurate information and solutions.
• Resolve customer complaints and concerns effectively and efficiently.
• Identify and escalate priority issues to the appropriate departments.
• Keep records of customer interactions, transactions, comments, and complaints.
• Provide product and service information to customers.
• Update customer accounts and manage customer databases.
• Follow company policies and procedures for customer support.
• Collaborate with team members to improve customer support processes and procedures.
• Stay updated on product knowledge and industry trends.
• Meet or exceed customer service expectations and performance goals.

Requirements

• Previous experience in customer support or a related role is preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving and decision-making abilities.
• Customer-oriented mindset with a professional and friendly approach.
• Ability to empathize with customers and provide appropriate solutions.
• Strong attention to detail and accuracy.
• Ability to multi-task and prioritize tasks effectively.
• Proficient in using customer support software and tools.
• Ability to work independently with minimal supervision.
• Reliable internet connection and a suitable home workspace.
• Familiarity with construction industry terminology is a plus.