Customer Support Specialist-Remote in California

Paul Wright Group, a leading construction company, is seeking a motivated Customer Support Specialist to join our remote team. As a Customer Support Specialist, you will play a key role in providing exceptional service to our valued customers. This is a remote position, allowing you to work from the comfort of your own home. If you are a customer-focused individual with excellent communication and problem-solving skills, we would love to hear from you.

Responsibilities

• Assist customers via phone, email, and chat in a professional and friendly manner.
• Answer customer inquiries and provide accurate information and solutions.
• Resolve customer complaints and concerns effectively and efficiently.
• Identify and escalate priority issues to the appropriate departments.
• Keep records of customer interactions, transactions, comments, and complaints.
• Provide product and service information to customers.
• Update...