Customer Support Specialist

Hello, we are AMBOSS and we are looking for the next Customer Support Specialist. With our team, your support will reach further than ever before!

As a Customer Support Specialist, you will embody the crucial connection between AMBOSS and its users, helping to improve medical care for millions of people. Our mission is to enable clinicians and students around the world to make the most of AMBOSS  and improve their experience with our platform based on their needs.

Why Customer Support at AMBOSS?

Customer Support plays an integral role in AMBOSS’ mission to empower all doctors to provide the best possible care. Home to a colorful collection of open and friendly personalities, and detail-minded problem solvers, you’ll join a team just as quick to laugh together as they are to support each other. Each member of the team brings an abundance of positive energy and a genuine love of supporting and interacting with users.

If...

Principal Function: The Customer Support Specialist is responsible for providing customer service support, troubling shooting customer issues, utilizing service knowledge to drive recommendations, and escalates issues as necessary.

Essential Duties and Responsibilities: Duties include, but are not limited to:

• Delivers the customer experience strategy across a range of touch points, channels, services, and solutions.
• Proposes changes to improve the customer experience.
• Answers questions regarding accounts and services.
• Ensures compliance with customer Service Level Agreement (SLAs).
• Tracks repeated customer service issues and notifies various teams who can resolve these issues and improve the quality of services and the customer experience.
• Surveys customers to ensure their issues have been resolved in a satisfactory manner.
• Enters and tracks service orders and ensures account...

About Mangomint

Mangomint is a fast-growing Series B stage SaaS company on a mission to provide next-generation software that embeds so seamlessly into the day-to-day activities of salons and spas, that it effectively disappears. Our platform is used (and loved!) daily by more than 10,000 salon and spa professionals in the U.S. and Canada to handle everything from appointment booking, staff management, payment processing, and so much more. You can be sure the opportunity to work at Mangomint is filled with possibilities.

We’re still a pretty small team but we’re doing really BIG things. We’re a fully remote, fun and hard-working team with the occasional in-person meetup every few months. Come build with us!

Is this role a fit for you?

At Mangomint, our customers are everything. Because of that, we have the standard of providing no less than top-tier customer support to our customers. When our customers have questions,...

We’re IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. We provide these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions. Our consistent, organic growth plus a recent $70M investment has accelerated the expansion of our fantastic team and we are currently seeking a service-minded Customer Experience Specialist.

Our Experience Group provides best-in-class support to IntelliShift's customers. As part of this support team, you will be responsible for resolving customer inquiries and improving...

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for a Customer Support Specialists to continue to build out our team providing world class customer support.

Responsibilities

• Manage incoming customer inquiries and perform root cause analysis to understand what problems user is facing.
• Customer inquiries will be handled over live chat and email.
• Create collateral and training videos for new features.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Take the extra mile to engage customers.
• Occasional night chat support

Requirements

• 2-3 years of customer service experience in SaaS
• Ability to clearly communicate both...

In this role, you’ll be on the ground floor of this exciting operation ensuring that driver-partners have a smooth interaction and experience, while delivering exceptional service to the company's riders.

Client is on the cutting edge of mobility, building revolutionary technology that’s changing the way people get around. It's on-demand transit on a mass scale, a smarter transportation that’s friendly to our planet. As a Driver Support Specialist, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company.

As a Support Specialist, you will:

• Serve as the front line, supporting the company's driver-partners. 
• Thrive in a fast-paced environment tackling an array of customer issues.
• Become an expert on its services
• Deliver above-and-beyond customer service to the company's riders. 
• Notice even the...

The Customer Support Specialist, Employee Support at Tapcheck, will be the frontline ambassador, handling customer calls with precision and providing accurate solutions to queries and concerns. This role involves mastering our customer-facing features, guiding users through troubleshooting, and ensuring a positive customer experience. Beyond resolving issues, you will collaborate cross-functionally to drive key support metrics, contribute to the training of new team members, and actively participate in creating a distinctive customer service culture that sets Tapcheck apart as an Earned Wage Access provider. 

What You’ll Do:

• Engage with Customers: Handle incoming customer calls with a focus on delivering accurate and satisfactory responses to their inquiries and concerns. 
• Customer Satisfaction Enhancement: De-escalate situations involving dissatisfied customers by providing patient assistance and empathy,...

The Customer Support Specialist, Balance Support will be the frontline ambassador, handling customer calls with precision and providing accurate solutions to queries and concerns. This role involves mastering our customer-facing features, guiding users through troubleshooting, and ensuring a positive customer experience.

Beyond resolving issues, this role will include collaborating cross-functionally to drive key support metrics, contributing to the training of new team members, and actively participating in creating a distinctive customer service culture that sets Tapcheck apart as an Earned Wage Access provider. Your expertise will extend to processing reports from various payroll software, understanding time clock functionality, and efficiently managing data to ensure seamless support.

What You’ll Do:

• Responsive Customer Engagement: Respond promptly to incoming customer inquiries with a focus on delivering accurate and satisfactory...

*This position will be moving from Mountlake Terrace to our new HQ in Northgate in Summer 2024!*

Who We Are:

Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. For 12 years, we have been providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers. Our teams support over 1,200 mental health providers, and in turn over 16,000 patients per week across 11 locations and virtually via Telehealth.

We are a company dedicated to the complex mission of improving access to high quality mental healthcare in our community. We are driven by our tenets of respect, authenticity, collaboration, and perseverance and instill these qualities into everything we do.

About the Role:

The Client Relationship Specialist is responsible...

About ChildPlus

ChildPlus is the original and most widely used Head Start data management system. ChildPlus Software, a Procare Solutions company, has been focused on making the best Head Start software available since 1985, offering top-notch support and multiple training options with a dedication that can't be beat. Based in Atlanta, Georgia, ChildPlus Software’s goal is to simplify the day-to-day challenges of Head Start and early education operations with outstanding software, service, and support.

A little about the role…

The Customer Support Specialist will be responsible for completing Customer Requests through HubSpot Tickets.  Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a timely manner.  This includes identifying the customer’s issues, and utilizing troubleshooting, researching, and excellent communication skills to complete each ticket.

What...