Customer Support Specialist

Customer Support Specialist – Remote – US  

We are hiring at Alliance Enterprises for an experienced Customer Support Specialist to join our Customer Service team in the US!

The successful candidate will have at least 1+ years of recent customer support experience in a software setting!

Employment Type: Full Time, Salaried Non-Exempt

Experience Entry to Intermediate Level

Salary Range $45,000 - $50,000

Industry Software, Information Technology and Services

This position works under general supervision to provide resolutions to end-users (customers) by performing a question diagnosis while guiding customers through step-by-step solutions. This support is provided by clearly communicating technical solutions in a user-friendly and professional manner. This position will provide software demonstrations on...

As a Customer Solutions Support I (CSS I), you will provide top-tier support to customers via phone, email, chat, and support tickets. In this role, you'll address a variety of inquiries, including escalated issues, by researching, troubleshooting, and resolving complex challenges across the platforms and software within the HSI family of companies. If you enjoy problem-solving and delivering exceptional service, we’d love to have you on our team!

Location: US-Based Fully Remote Role

Schedule: Monday-Friday 8a-5p PST

Key Responsibilities:

• Student Assistance:
• Assist OSHA 10 and 30-hour students with course purchase, utilization, and progress tracking.
• Collaborate with HSI OSHA Trainers to address inquiries and provide monthly student completion reports for submission to OSHA.
• Technical Support:
• Identify and...

About the Position

Authorium’s customers are seasoned government executives, on the cutting edge and deeply committed to innovating complex, manual document processes such as procurement, budgeting, grants and more.

We are looking for an experienced Technical Customer Support Specialist to troubleshoot and resolve issues affecting customers’ use of the Authorium platform. In this role, you'll help ensure government agencies can deliver critical services effectively while advancing their operational innovation.

What You’ll Do

• Customer Support Excellence: Break down complex customer questions into manageable pieces, dive into the Authorium platform to find the answers to those questions, and craft concise and friendly responses.
• Product Enablement: Work with our Product, Engineering, and Education teams to ensure our product documentation and examples are up-to-date and accurate.
• ...

Ironwear is an established and growing safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Customer Support Specialist will assist as a direct link between the Customer, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing ongoing support, addressing various customer needs, addressing inquiries regarding products, and helping them make informed decisions about products to purchase.

Responsibilities:

• Answer incoming phone calls, customer support emails and customer chats while providing a first-class customer experience.
• Evaluate and write up incoming orders and present them to the Processing Department.
• Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.
• Have a...

HistoWiz is the largest online histopathology company based in New York City. Our mission is to help biomedical researchers find cures by accelerating histopathology and enabling global collaboration. We are looking for a Customer Service Associate interested in joining us in our mission and making an impact in the scientific community.

Since inception in 2013, we have doubled our month-over-month sales, driven primarily by customer referrals. We are profitable, won numerous awards and are funded by prestigious investors, including Y-Combinator and Zhenfund. We are seasoned scientists with experience at leading academic institutions and have published high impact research in top journals of biomedicine.

HistoWiz has over 1,000 paying customers globally from top academic institutions (e.g. MSKCC, Harvard, Stanford, HHMI) and pharmaceutical companies (e.g. CRISPR, Johnson & Johnson, Regeneron). We process tissue specimens and digitize all of the results, hosting our...

Goodyear Belts, by Adventry Corp. is seeking a dedicated Automotive Customer Support Specialist to join our team in the automotive industry. As a leading manufacturer and distributor of the Goodyear Belt brand, we are committed to delivering exceptional products and services to our clients. At Goodyear Belts by Adventry Corp., we value energetic, dynamic, ambitious, and focused individuals who are passionate about providing top-notch customer service.

In this role, you will be responsible for supporting our sales team efforts by providing the best in Industry Customer Support. The role will be a Goodyear Belts product expert managing internal and external customer inquiries, requests for information (RFI’s) and quotes (RFQ’s) as well as identification and sales support of prospective customers. You will work directly with our sales team and closely with our product, customer service, marketing, and operational teams. As an Automotive Customer Support Specialist,...

Customer Service Representative

Position: Customer Service Representative

Location: On site, NJ 07304

Are you ready to embark on a rewarding career with Whizz, a trailblazer in cutting-edge transportation solutions for delivery riders? We are currently seeking enthusiastic Customer Service Representatives to join our dynamic team. Your dedication will not only be rewarded with a competitive salary ranging from $19 to $22 per hour, but you'll also have the chance to earn performance-based quarterly bonuses. At Whizz, we value your commitment and offer a clear career path, with opportunities for salary growth and leadership roles. Take the leap and become a part of our success story!

Why Choose Whizz:

Competitive Salary: Earn between $19 - $22 per hour, based on your skills and experience.

Quarterly Bonuses: Be recognized and...

Allego is a rapidly growing SaaS technology company in the metro Boston area with a modern approach to learning and enablement for today's distributed teams. Our technology ensures that sales teams have the skills and latest knowledge to make the most of every selling situation. With nearly 500,000 users relying on Allego’s platform to access learning, the best sales content, and peer collaboration at the moment of need, we’ve experienced triple digit growth every year. Not only are we growing quickly, but The Boston Business Journal, The Boston Globe and Inc. Magazine have all named us as a top place to work. 

How you’ll make a difference:

As a Customer Support Specialist, you will manage inbound customer requests for technical support and services, and in doing so, reinforce Allego’s award-winning reputation as a provider of fast and friendly support to all customers. You will also provide supplemental project assistance for active implementations.

Our...

For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly matters: hiring the right people and fostering their growth.

While we take HR seriously, we maintain a lighthearted and collaborative culture. At Workable, you’ll find smart people who have fun, learn, innovate, and help others do the same. We respect everyone, we hire the best, and make sure every experience is special.

We’re looking for a Customer Support Specialist to join our Customer Support team in Boston.

As a Customer Support Specialist, you will be the human face of Workable. You will become the person customers rely on to get an important job done well. You will:

• advise...

C.L. Jack Stelly & Associates, Inc. is looking for a dynamic and organized Construction Expeditor to join our team. In this vital role, you will be responsible for ensuring that construction projects move forward smoothly by coordinating various logistical elements and managing communication between teams. The ideal candidate will possess a strong background in construction processes and project management, with the ability to multitask and resolve issues as they arise. You will work closely with project managers, subcontractors, and suppliers to ensure that materials are delivered on time, schedules are adhered to, and all necessary documentation is maintained. With your keen attention to detail and proactive approach, you will help maintain quality assurance in all projects, contributing to the overall success of C.L. Jack Stelly & Associates, Inc. If you thrive in a fast-paced environment and have a passion for construction and project coordination, we invite you to...

Are you passionate about building strong rapport with customers and learning technical skills? Do you have a knack for problem solving?  Do you enjoy working with software to create impactful solutions for end-users? Are you looking to make a splash as part of a small but growing team? If you answered “Yes'' to all those questions, then we’re looking for you!

The Customer Support Specialist plays a key role on the Customer Success team, otherwise known as FMX’s secret weapon. We stand out in the industry due to our world-class customer support, which has earned us a 98% customer satisfaction rating!  Customer Support Specialists are FMX product experts and act as the frontline support for all customer questions and technical issues. In this role, you’ll manage a high volume of inbound support tickets, phone calls, live chat messages, and specialized customer projects and also provide product support for our implementation and retention teams. You’ll...

Ironwear is an established and growing safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Customer Support Specialist will assist as a direct link between the Customer, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing ongoing support, addressing various customer needs, addressing inquiries regarding products, and helping them make informed decisions about products to purchase.

Responsibilities:

• Answer incoming phone calls, customer support emails and customer chats while providing a first-class customer experience.
• Evaluate and write up incoming orders and present them to the Processing Department.
• Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.
• Have a...

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a motivated Customer Support Specialist to join our dynamic team in the online media industry. This is an exciting opportunity for those looking to start their career in customer support, as no prior experience is required. In this role, you will play a crucial part in enhancing customer satisfaction by providing exceptional support and assistance to our clients. Your primary focus will be to address inquiries, resolve issues, and deliver a seamless customer experience that reflects our commitment to quality service. At The House of Mercier, we believe in nurturing talent and helping you grow in your career. This position is perfect for individuals who are passionate about helping others and are eager to learn in a fast-paced environment. Join us in redefining recruitment and make a meaningful impact on the...

Ironwear is an established and growing safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Customer Support Specialist will assist as a direct link between the Customer, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing ongoing support, addressing various customer needs, addressing inquiries regarding products, and helping them make informed decisions about products to purchase.

Responsibilities:

• Answer incoming phone calls, customer support emails and customer chats while providing a first-class customer experience.
• Evaluate and write up incoming orders and present them to the Processing Department.
• Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.
• Have a...

Olea Kiosks is a leader in the self-service kiosk industry, designing visually stunning and highly functional kiosks that are seen every day in airports, restaurants, department stores, hospitals, hotels, casinos, and more. Our products process hundreds of millions of transactions across the United States each year, facilitating everything from high tech biometric identification, to ordering a burger. Olea's success depends on hard working, talented people like you!

Sales Support Specialists are an integral part of the team here at Olea, and the main point of contact for our customers and internal stakeholders throughout the manufacturing process. The role is focused on providing a premium experience for our customers, by leveraging the most up-to-date technology to efficiently track and communicate progress to them.

Olea has a great reputation for the quality of our products, and ability to deliver on our customer requirements. The company is focused on...

The Scott Source is on the lookout for a motivated and customer-focused Customer Support Specialist to join our vibrant support team. In this role, you will serve as the first point of contact for our clients, assisting them with inquiries, troubleshooting issues, and ensuring that their experience with our company is smooth and positive. Your main responsibilities will include providing timely responses to customer queries via phone, email, and live chat, as well as managing customer accounts and documenting interactions in our support system. You will play a vital role in building and maintaining strong relationships with our customers, understanding their needs, and providing tailored solutions. A successful Customer Support Specialist is not only problem-solving but also possesses strong communication skills and a passion for helping others. If you thrive in a fast-paced environment and enjoy collaborating with a dedicated team, we encourage you to...

UnitedHealth Group Incorporated is looking for a motivated and compassionate Customer Support Specialist to join our team in a remote capacity. In this role, you will be the first point of contact for our community, providing exceptional live chat support to patients and staff. You will play a vital role in addressing inquiries, troubleshooting issues, and ensuring a positive experience for all users. The ideal candidate will have a friendly demeanor, excellent communication skills, and a passion for helping others. If you are dedicated to providing outstanding customer service in an educational setting, we encourage you to apply.

Responsibilities

• Provide timely and effective live chat support to resolve inquiries and issues from students, parents, and staff.
• Maintain a high level of professionalism while interacting with customers in a virtual environment.
• Document customer interactions and feedback accurately in our support...

The Customer Support Data Entry position supports Enterprise Contract Logistics Services (ECLS) in support of the Command, Control, Intelligence, Surveillance and Reconnaissance (C2ISR) Division, AFLCMC/HBG, at Robins Air Force Base, Georgia. The ECLS performance tasks include functioning as the Service Provider (SP) at the enterprise level for Materiel Management and Warehousing and other Supply Chain Management (SCM) activities as required by the C2ISR weapon systems.

Please note that only applicants with Active DoD SECRET clearance will be considered.

Job Responsibilities:

• Deals with returns, exchanges and complaints, or will perform related functions at the point of meeting customer expectations.
• Includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of defective products.
• Evaluates inventory management activities. Periodically inspects activities...

Ironwear is an established and growing safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Customer Support Specialist will assist as a direct link between the Customer, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing ongoing support, addressing various customer needs, addressing inquiries regarding products, and helping them make informed decisions about products to purchase.

Responsibilities:

• Answer incoming phone calls, customer support emails and customer chats while providing a first-class customer experience.
• Evaluate and write up incoming orders and present them to the Processing Department.
• Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.
• Have a...

Job Description:

Overview: We are seeking a detail-oriented and organized Senior Customer Support Specialist to join our team! The ideal candidate will provide administrative support, handle clerical tasks, and assist in coordinating office activities, while working closely with the CEO on day-to-day tasks as requested.

Responsibilities:

• Perform general office duties such as data entry, filing, and answering phones.
• Assist in organizing and coordinating office operations and procedures.
• Manage office supplies inventory and place orders when necessary.
• Answer customer calls, collect payments, and report for clients.
• Coordinate appointments, meetings, and travel arrangements.
• Assist with event planning and execution.
• Provide excellent customer service to clients and visitors.
...

ONEIL LANGAN ARCHITECTS is currently seeking a dedicated Customer Support Specialist to join our team and provide exceptional service to our clients and partners. In this role, you will be the first point of contact for clients and will be responsible for addressing their inquiries, resolving issues, and ensuring a seamless experience with our architectural services. The ideal candidate will possess strong communication and problem-solving skills and have a passion for delivering high-quality customer service. You will work closely with various teams within the firm to ensure that client needs are met and that projects run smoothly. This is a fantastic opportunity for someone who enjoys engaging with people, is organized, and has a keen attention to detail. If you thrive in a dynamic environment and are excited about contributing to a firm that values client relationships, we encourage you to apply.

Responsibilities

• Respond to client inquiries via phone,...

Our partner is seeking a Customer Service Representative Teller Support Specialist in Plattsburgh, NY. This company is dedicated to providing friendly, high-quality financial services and products to its customers. With a retail division that operates over 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts, the company also offers services in wealth management, investment management, insurance, risk management, and benefit plan administration. The company values its employees and provides a supportive work environment, competitive compensation, benefits, and opportunities for professional development.

Responsibilities

• Provide quality customer service and a positive banking experience by handling financial transactions such as opening accounts and cashing checks.
• Explain and sell products and services to meet customer needs.
• Contact customers to schedule...

Job Description: Remote Customer Support Specialist

Overview

Liberty Fox Technologies is looking for a proactive Remote Customer Support Specialist to join our dynamic team. This position allows you to work from the comfort of your own home while providing superior assistance to our customers. You will be responsible for managing customer inquiries, troubleshooting issues, and providing effective solutions in a timely manner.

The ideal candidate will possess excellent communication skills, a strong customer focus, and a knack for problem-solving. Your role will be instrumental in ensuring that our clients have the support they need, enhancing their overall experience with our products and services.

Important Note:

If you are applying for this role, please be aware that you will be required to pay a training fee to cover the cost of our comprehensive training program. This fee will be discussed further...

The Diocese of Lake Charles is looking for a dedicated and friendly Front Desk Customer Support Specialist / Live Chat Agent to join our remote team. This role focuses on providing exceptional customer service and support to parishioners and visitors through various communication channels, including live chat and email. As the first point of contact, the ideal candidate should have a warm demeanor and a passion for helping others, ensuring that all inquiries are addressed promptly and efficiently. This position requires a deep understanding of the Diocese's programs and services to offer accurate information and support. The Front Desk Customer Support Specialist will work closely with other team members to enhance the overall experience of our community and strengthen the connection between the Diocese and its members.

Responsibilities

• Handle incoming inquiries through live chat and email with professionalism and empathy
• Provide accurate...

The Flood Insurance Guru is seeking a dedicated and compassionate Customer Support Specialist to join our dynamic team. In this pivotal role, you will be the first point of contact for our customers, assisting them with their flood insurance inquiries and ensuring they receive the highest level of support possible. Our mission is to provide clarity and peace of mind in the complex world of flood insurance, and you will play a critical part in achieving that goal. As a Customer Support Specialist, you will have the opportunity to engage with a diverse clientele, from homeowners to business owners, helping them navigate their insurance needs and resolve any issues that may arise. You will be empowered to provide solutions, share knowledge, and foster lasting relationships with customers. Your contributions will not only enhance the customer experience but also help our company grow and succeed in a competitive industry. If you are empathetic, solution-oriented, and eager to make a...

Florida Realtors, the state's largest trade association, boasts a rich dedicated history of serving our members, the real estate community, and Florida homeowners for over a century. We stand as a key business partner for Realtors statewide, providing value-adding programs and services, outstanding business contacts and networking opportunities, engaging educational opportunities, up-to-the-minute industry data and research, and powerful legislative representation. The association headquarters is located in Orlando, and the Office of Public Policy is located two blocks from the state capital in Tallahassee. We work tirelessly to advocate for our members, for homeownership for all, and to elevate the real estate industry in the Sunshine State.

Who We're Seeking

We seek a customer service support specialist to serve in a tech-oriented call center environment as a key value-adding contact for our members and customers who use our...

The Customer Support Specialist, Balance Support will be the frontline ambassador, handling customer calls with precision and providing accurate solutions to queries and concerns. This role involves mastering our customer-facing features, guiding users through troubleshooting, and ensuring a positive customer experience.

Beyond resolving issues, this role will include collaborating cross-functionally to drive key support metrics, contributing to the training of new team members, and actively participating in creating a distinctive customer service culture that sets Tapcheck apart as an Earned Wage Access provider. Your expertise will extend to processing reports from various payroll software, understanding time clock functionality, and efficiently managing data to ensure seamless support

What You'll Do:

• Responsive Customer Engagement: Respond promptly to incoming customer inquiries with a focus on delivering accurate and satisfactory...

Welcome to Centage, we’re happy you’re applying! We think the most important thing about Centage, about working anywhere, in fact, is the people and how they interact.

At Centage we foster an environment of caring, helpful, considerate, and empathic people. We think that’s the best environment to foster excellence and it is one of the things we care most about in our hiring process. If you are empathic and able to talk with humility and encourage others to thrive, we want to hear from you!

We don’t want brilliance without empathy. We don’t want creators who don’t share. We don’t want rock stars that don’t contribute to the community.

What it’s like to be a Customer Support Specialist

As a Customer Support Specialist working within the Customer Support Team, you will play a valuable role in growing our Support team and providing a best-in-class customer experience. We are looking for an energetic individual who is a fast learner and comfortable...

The Customer Support Specialist, Balance Support will be the frontline ambassador, handling customer calls with precision and providing accurate solutions to queries and concerns. This role involves mastering our customer-facing features, guiding users through troubleshooting, and ensuring a positive customer experience.

Beyond resolving issues, this role will include collaborating cross-functionally to drive key support metrics, contributing to the training of new team members, and actively participating in creating a distinctive customer service culture that sets Tapcheck apart as an Earned Wage Access provider. Your expertise will extend to processing reports from various payroll software, understanding time clock functionality, and efficiently managing data to ensure seamless support

What You'll Do:

• Responsive Customer Engagement: Respond promptly to incoming customer inquiries with a focus on delivering accurate and satisfactory...

Bank Of America Financial Center is seeking a friendly and efficient Customer Support Specialist / Live Chat Agent to join our remote team. In this role, you will be the frontline support for our customers, addressing inquiries and resolving issues regarding our banking products. You will utilize your communication skills to provide exceptional support via live chat, ensuring a positive experience for all customers. Your goal will be to assist customers promptly and effectively while helping to enhance product understanding and satisfaction.

Responsibilities

• Provide real-time assistance to customers through live chat, answering inquiries, resolving issues, and guiding product usage.
• Manage multiple chat sessions simultaneously while maintaining a high level of professionalism and courtesy.
• Document customer interactions and feedback in the system for reference and improvement purposes.
• Collaborate with other departments to...