Customer Support Specialist

The Scott Source is on the lookout for a motivated and customer-focused Customer Support Specialist to join our vibrant support team. In this role, you will serve as the first point of contact for our clients, assisting them with inquiries, troubleshooting issues, and ensuring that their experience with our company is smooth and positive. Your main responsibilities will include providing timely responses to customer queries via phone, email, and live chat, as well as managing customer accounts and documenting interactions in our support system. You will play a vital role in building and maintaining strong relationships with our customers, understanding their needs, and providing tailored solutions. A successful Customer Support Specialist is not only problem-solving but also possesses strong communication skills and a passion for helping others. If you thrive in a fast-paced environment and enjoy collaborating with a dedicated team, we encourage you to apply.

Responsibilities

• Respond promptly and professionally to customer inquiries across multiple channels.
• Troubleshoot customer issues and work towards effective resolutions.
• Manage customer accounts and update information as needed.
• Maintain detailed records of customer interactions and feedback.
• Provide insights on customer feedback to improve products and services.
• Assist in training new team members and fostering a supportive work environment.
• Work collaboratively with other teams to ensure customer satisfaction and success.

Requirements

• High school diploma or equivalent; bachelor’s degree in a related field is a plus.
• Proven experience in customer service or support roles.
• Exceptional verbal and written communication skills.
• Strong problem-solving skills and the ability to work under pressure.
• Proficiency with customer support software and tools, such as CRM systems.
• Empathy and patience when dealing with customer concerns.
• Ability to work both independently and as part of a team.

Benefits

You will be eligible for medical, dental, life, vision insurance, company matched 401K, and generous paid time off and other employee benefits which are generally applicable to exempt employees.