Customer Success Manager

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Customer Success Manager

Global Team Staffing

N/Awashington

Global Team Staffing is seeking a talented and motivated Customer Success Manager to join our team. As a leading provider of workforce solutions, we are committed to helping our clients achieve their business objectives by providing top-notch staffing services. In this role, you will have the opportunity to work closely with our clients, understand their needs, and ensure their overall satisfaction with our services.

As a Customer Success Manager, you will play a vital role in building and maintaining strong relationships with our clients. You will serve as their main point of contact, working closely with them to understand their business goals and objectives. By leveraging your exceptional communication and interpersonal skills, you will collaborate with various teams within our organization to deliver efficient and effective staffing solutions.

Responsibilities

Serve as the main point of contact for our clients, ensuring timely and effective...

Full-time

Customer Success Account Manager (Must be U.S.)

PolyAI

N/Anorth carolina

Customer Success Account Manager

Must be Located in America in EST time zone

Salary expectations: $100,000- $110,000 Basic salary ($156,000 - $176,000 Total On Target Earnings)

Who we are:
PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.

Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

The...

Full-time
Customer Success Manager (North America East)
DigitalGenius
N/AN/A
Company:
DigitalGenius is a venture-backed artificial intelligence company delivering practical applications of AI, APIs, Automation, and Analytics to some of the largest and fastest growing customer service operations in the world. We’re a dedicated team of conscientious and hard working young professionals committed to driving CX Excellence in E-Commerce. Our team is headquartered in London with colleagues based across the UK, US, Canada, and EU.
Role:
Customer Success at DigitalGenius owns all post-sales customer engagement. This includes everything from scoping implementations, managing the delivery process, defining/achieving KPIs, ensuring continuous improvement post-implementation, generating case studies, and securing renewals.
This role will be responsible for the management and success of new and existing clients across North America and potentially UK. This role is open to candidates in both the US and Canada working East...

Full-time
Customer Success Manager
Lumata Health
N/AN/A
About Lumata Health
Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. The prevalence of these debilitating diseases is expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped; preserving vision and extending healthspan. But it requires tailored, timely, intelligent patient engagement throughout the patient’s lifelong care journey.
Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel,...

Full-time
Customer Success Manager
Radar
New York, new york
About Radar
Radar is location infrastructure for every product and service. Companies like Panera, T-Mobile, and Zillow use Radar's geofencing SDKs and maps APIs to power location-based experiences across hundreds of millions of devices worldwide.
Founded in 2016, Radar is headquartered in New York, NY. Radar has raised $85.5M from leading venture capital firms including Accel and Insight Partners.
About the role
Radar is growing our Customer Success team to support our expanding customer base. You’ll serve as a consultative business partner, helping customers maximize the value of their location-based initiatives.
As an early hire on the Customer Success team, you’ll get the chance to shape our CS function and have lots of autonomy and impact. You will report to our VP of Customer Success. This is a NYC-based position located at our headquarters in Union Square. You'll be working from our New York office...

Not Specified
Customer Success Manager (NYC)
Hyro
New York, new york
Grab your cape, become a SuperHyro!
Hyro, the leading responsible conversational AI platform for healthcare, enables enterprises to automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Top-performing organizations trust Hyro's plug-and-play approach, including an award-winning natural language engine, to help them recapture time and investment lost to building and maintaining chat and voice solutions.
What Are We Looking For?
We are seeking a highly motivated and experienced Customer Success Manager to join our growing Customer Success team. In this role, you will work to ensure the success and satisfaction of our Enterprise customers by building and maintaining strong customer relationships, leveraging a forward-thinking mindset, data-driven decision-making, collaboration across departments, and a focus on continuous improvement in the customer...

Full-time
Customer Success Manager - D2C eCommerce Agency
Remotivate LLC
N/AN/A
Hello, Client Success Managers!
My name is Alex and I am the VP of Growth at Tadpull - Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.
We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our...

Full-time
Customer Success Manager
SPOTIO
Addison, texas
About Us
SPOTIO is a privately held SaaS company based in Dallas, Texas and leading field sales engagement platform. Thousands of sales professionals worldwide rely on SPOTIO to help them increase activity, grow their pipeline, and crush sales goals. We are ranked #1 on G2 reviews and we've been named one of Dallas-Fort Worth's Best Places to Work by the Dallas Business Journal in 2023 and four times overall.
Position Details
The Customer Success Manager role SPOTIO is to ensure customers are achieving their desired outcomes and helping them derive value from the platform. The Customer Success Manager's responsibilities include understanding customer pain points, providing them with the appropriate solutions, assisting with technical support and training, and guiding them in maximizing the software's utilization based on the customer's business needs. By focusing on customer satisfaction and education, they contribute...

Full-time
Customer Success Manager
Ometria
New York, new york
We’re looking for a Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria’s Customer Data and Experience Platform to deliver amazing experiences for their customers.
Who are we?
Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey.
Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more.
Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines,...

Full-time
Customer Success Manager
TAL engineering
Yuma, arizona
TAL engineering is seeking a dedicated and enthusiastic Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the overall satisfaction and success of our clients. You will build and maintain relationships with key stakeholders, provide ongoing support and guidance, and proactively identify opportunities to help our clients achieve their goals. The successful candidate will have excellent communication and interpersonal skills, with a passion for delivering exceptional customer service.

Responsibilities

Build and maintain strong relationships with clients, acting as their primary point of contact and advocate within the organization

Proactively identify and address client needs, ensuring that they are receiving the maximum value from our products and services

Provide ongoing support and guidance to clients, including conducting regular check-ins, delivering product demonstrations, and...

Full-time
Customer Success Manager
Submarine House
Dayton, ohio
Submarine House, a leading provider of submarine sandwiches, is seeking a dedicated and experienced Customer Success Manager to join our team. As a Customer Success Manager at Submarine House, you will be responsible for ensuring the satisfaction and success of our valued customers.
In this role, you will serve as the main point of contact for our customers, building strong relationships and addressing any concerns or issues they may have. You will work closely with various internal teams, such as sales, marketing, and product, to ensure that our customers' needs are met and that they derive maximum value from our products and services.

Responsibilities

Build and maintain strong relationships with customers

Ensure customer satisfaction and success throughout their journey with our company

Respond to customer inquiries and provide timely and accurate solutions

Collaborate with sales and marketing teams to identify growth...

Full-time
Customer Success Manager
FlowX
New York, new york
FlowX is a leading provider of AI-powered application modernization solutions, dedicated to expediting the digital transformation journey for global financial institutions. Through its innovative solutions, clients realize swift ROI, substantial cost savings, and unlock new revenue opportunities. Recently, FlowX secured the largest Series A funding round for enterprise software over the past two years.

Mission
FlowX.ai is seeking a Customer Success Manager to to own client relationships and drive long-term partnerships with our customers c-suite.
As a Customer Success Manager, your goal is to be a strategic consultant for our enterprise clients, particularly in the financial services sector, and help them leverage FlowX.ai to successfully build modern digital platforms swiftly and efficiently, and accelerate modernization of their systems and infrastructure. You are responsible for driving account strategy, leading revenue generation through both...

Not Specified
Customer Success Manager
Blink - The Employee App
Boston, massachusetts
80%. That’s how many workers don’t have an office or desk. We interact with them every day: on the bus, in supermarkets, in the hospital. But when it comes to workplace technology, their needs have been largely ignored. Until now.
Blink is the world’s first workplace tool designed for frontline employees. Our award-winning platform transforms the working lives of society's most relied-on members.
💻 What will you be doing?
Working with our Customer Success team across the UK and USA , you'll help us to take our customer-focused ethos to the next level. We’re building a world-class Customer Success function to nurture our customers, ensuring they are getting the most out of Blink. Your responsibilities will include:

Understanding the business goals of our customers and maintaining expertise on industry trends/practices

Making strategic and practical recommendations to maximise the value, adoption and satisfaction...

Full-time
Customer Success Manager
Docyt
Mountain View, california
As a Accounting Success Manager at Docyt, you’ll lead the customer relationship, delivering maximum value to our existing customers and newcomers alike. You’ll partner with our customer stakeholders, ensuring that we understand their business needs and objectives, thus driving success utilizing Docyt products.
We’re looking for people-oriented professionals who are excited to grow in a cross-functional role and are comfortable making calls to senior-level executives and synthesizing data to show customers an analytical solution to their pain points.
Location: San Jose, CA or Tucson, AZ (preference given to local candidates, remote candidates considered)
Responsibilities

Develop and execute customized onboarding plans that align with clients’ financial management goals and operational needs.

Lead the setup and configuration of Docyt software, including the integration with existing financial systems, ensuring data...

Full-time
Customer Success Manager I
HSI
Eugene, oregon
Join HSI as a Customer Success Manager I and Shape the Future of Workplace Safety!
About Us: HSI is a leading provider of innovative training, safety management, and compliance solutions. We empower businesses to create safer workplaces, develop their workforce, and meet regulatory requirements through cutting-edge technology and content.
The Role: Customer Success Manager I
As a CSM I, you'll be the bridge between our clients and our life-saving solutions. You'll build strong relationships with key accounts, ensuring they maximize the value of our products and achieve their safety and compliance goals.
Location: Remote
Key Responsibilities:

Develop and execute strategic success plans for assigned enterprise accounts

Proactively identify opportunities for account growth and product adoption

Collaborate with cross-functional teams to resolve...

Full-time
Associate Customer Success Manager
allego
Waltham, massachusetts
About Allego: Allego is a rapidly growing SaaS technology company in the metro Boston area with a modern approach to learning and enablement for today's distributed teams. Our technology ensures that sales teams have the skills and latest knowledge to make the most of every selling situation. With nearly 500,000 users relying on Allego's platform to access learning, the best sales content, and peer collaboration at the moment of need, we've experienced triple-digit growth every year. Not only are we growing quickly, but The Boston Business Journal, The Boston Globe, and Inc. Magazine have all named us as a top place to work. About the Role: As an Associate Customer Success Manager, you will be responsible for supporting Allego's customers, ensuring their success and satisfaction with the Allego platform. You will work closely with the Customer Success Managers to help drive adoption, provide training and support, and troubleshoot any technical issues. In this role, you will have...

Full-time
Associate Customer Success Manager
allego
Waltham, massachusetts
About Allego:
Allego is a rapidly growing SaaS technology company in the metro Boston area with a modern approach to learning and enablement for today's distributed teams. Our technology ensures that sales teams have the skills and latest knowledge to make the most of every selling situation. With nearly 500,000 users relying on Allego’s platform to access learning, the best sales content, and peer collaboration at the moment of need, we’ve experienced triple digit growth every year. Not only are we growing quickly, but The Boston Business Journal, The Boston Globe and Inc. Magazine have all named us as a top place to work.
About the Role:
As an Associate Customer Success Manager, you will be responsible for supporting Allego's customers, ensuring their success and satisfaction with the Allego platform. You will work closely with the Customer Success Managers to help drive adoption, provide training and support, and troubleshoot...

Full-time
Customer Success Manager
Riverside Insights
Chicago, illinois
As Customer Success Manager at ESGI, you will build strong relationships with existing clients to ensure activation, enhanced product usage, and work with sales when identifying opportunities for upselling. You will provide hands-on support to our largest customers, in collaboration with customer service, to drive the renewal and expansion of existing accounts. Your contributions will drive customer satisfaction and retention of school-wide and district usage of ESGI.
In this role you will get to:

Enhance customer retention and satisfaction rates by ensuring effective onboarding and ongoing support for our customers.

Collaborate with the Growth team to identify and capitalize on opportunities for revenue growth through upselling and expanding customer accounts.

Maintain high levels of customer satisfaction and retention through proactive support and collaboration.
...

Full-time
Customer Success Manager - Manufacturing Solutions
ProArch
Atlanta, georgia
We are seeking a dynamic and experienced Client Success Manager (CSM) to join our team. The CSM is a key role in our organization, responsible for maintaining and expanding relationships with our clients in the manufacturing industry. The CSM will leverage their strong communication skills, strategic thinking, and technical proficiency to understand and meet client needs. They will manage multiple accounts, identify growth opportunities, and ensure excellent customer service. Their deep understanding of the manufacturing industry and our capabilities will enable them to provide tailored solutions and drive business growth. This role requires a unique blend of skills and experiences, including industry experience, problem-solving abilities, and a passion for customer service. The CSM is not just an account manager, but a visionary advocate for the client within our organization.
Requirements

Educational Background: A bachelor’s degree in business,...

Full-time
Customer Success Manager
Aspire Software
N/AN/A
Aspire Software is looking to hire a Junior Customer Success Manager to join our team!
Aspire Software develops software solutions for global enterprises with complex engineering assets and regulated processes, enabling them to seamlessly plan, manage, and control their operations whilst ensuring regulatory compliance. Our global customer base includes Fortune 500 companies in the Oil/Gas, Chemical Process, Food/Beverage/Pharmaceuticals, Nuclear, Energy, and Manufacturing sectors.
The Customer Success Manager plays a critical role in our organization. The successful candidate will be ambitious with a passion for creating long-term relationships with customers and ensuring those customers derive the most amount of value from our solutions.
Here is a little window into our company: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies,...

Full-time
Digital Customer Success Manager
ActivTrak
Austin, texas
As the Digital CSM you’ll be involved in all aspects of managing the long-tail, scaled, digital customer base.

Assist in the design and deployment of onboarding new customers onto our digital platform, guiding them through the setup process and ensuring a smooth transition.

Identify & develop customer archetypes based on business objectives, challenges, and KPIs.

Develop and execute tailored journeys/plans for customer segments- outlining clear objectives, milestones, and success criteria

Monitor customer usage and engagement metrics, identifying opportunities for optimization and improvement against those success criteria

Provide ongoing training, support, and guidance to customers, empowering them to maximize the value of ActivTrak

Proactively identify risks and potential issues, implementing mitigation strategies to ensure customer satisfaction and retention.

Act as a voice of the scaled/VSB...

Full-time
Customer Success Manager
Buxton Company, LLC
Fort Worth, texas
Job Summary
We are nothing without our customers. Buxton recently created a Customer Success organization to enhance our focus on helping our customers understand and get more value from our solutions. This focus is vital to the success and growth of Buxton.
The Customer Success team plays a pivotal role in driving customer satisfaction and ensuring maximum return on investment from Buxton solutions. Each Customer Success Manager (CSM) is responsible for overseeing a portfolio of 30-40 customers, ranging from high to medium spend. The CSM ensures smooth implementation, training, and ongoing support, acting as a trusted liaison between customers and Buxton's internal teams. This foundation is crucial to partnering with Strategic Account Executives to shape overall customer strategy and pursue upsell opportunities.
Where you’ll work
This is a hybrid role with in-office requirements. Our office is located in Fort Worth, TX and...

Full-time
Customer Success Manager
Commercial Vehicle Safety Alliance (CVSA)
N/Amissouri
Are you passionate about ensuring customer success and building strong relationships? Join the Commercial Vehicle Safety Alliance (CVSA) as a Customer Success Manager and contribute to our mission of improving commercial motor vehicle safety. As a nonprofit organization dedicated to this cause, CVSA values the importance of customer satisfaction and ongoing support. In this role, you will act as a trusted advocate for our customers, ensuring their success and driving the adoption and utilization of our products and services.
As a Customer Success Manager at CVSA, you will engage with our customers to understand their goals, requirements, and challenges. You will provide guidance and support throughout the entire customer journey, starting from onboarding and implementation, to training and ongoing support. Your role will also involve proactively identifying opportunities for value-added services and cross-selling to drive customer growth and retention.
We believe that...

Full-time
Customer Success Manager
Rokt
New York, new york
We are Rokt, a hyper-growth ecommerce leader. We enable companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce network powers billions of transactions. In December 2022, Rokt’s valuation increased to $2.4 billion USD, allowing us to expand rapidly across 15 countries.
At Rokt, we practice transparency in career paths and compensation.
At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.
We are looking for a Customer Success Manager
Compensation: $125,000-170,000 salary, employee equity plan grant & world class benefits.
The strategic account...

Not Specified
Enterprise Customer Success Manager
Blink - The Employee App
Boston, massachusetts
NB: This is a East Coast Based Role - so the candidate should be based in the EST timezone, or willing to work flexibly in that timezone.
80%. That’s how many workers don’t have an office or desk. We interact with them every day: on the bus, in supermarkets, in the hospital. But when it comes to workplace technology, their needs have been largely ignored. Until now.
Blink is the world’s first workplace tool designed for frontline employees. Our award-winning platform transforms the working lives of society's most relied-on members.
💻 What will you be doing?
Working with our Customer Success team across the UK, USA and Australia, you'll help us to take our customer-focused ethos to the next level. We’re building a world-class Customer Success function to nurture our customers, ensuring they are getting the most out of Blink. Your responsibilities will include:

Understanding the business goals...

Full-time
Customer Success Manager
ITRS
N/AN/A
About ITRS
Recognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.
Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.
Scope of role
Customer Success is a newly formed department in ITRS with the goal to build value faster and to increase the sustainable profitability for both our customers and ITRS.
We are looking for someone with the experience in B2B Customer success who can help scale up the department across multiple products and drive product adoption, identifying...

Full-time
Customer Success Manager
ITRS
Boston, massachusetts
About ITRS
Recognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.
Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.
Scope of role
Customer Success is a newly formed department in ITRS with the goal to build value faster and to increase the sustainable profitability for both our customers and ITRS.
We are looking for someone with the experience in B2B Customer success who can help scale up the department across multiple products and drive product adoption, identifying...

Full-time
Customer Success Manager
Acoustic
N/AN/A
As a Customer Success Manager, you’ll become an integral part of our mission to make customer experiences wildly successful and positive. DemandTec has been a pioneering leader in retail pricing and commerce solutions since the early days of price optimization. Today, DemandTec offers a complete end-to-end pricing platform that uses cutting-edge data science to empower retailers to optimize pricing, promotions, and markdown strategies. Unlike other solutions, we uniquely enable seamless collaboration between retailers and suppliers around the world, streamlining promotional activities for maximum efficiency. In this role, you’ll help pricing, merchandising, marketing and IT teams unlock their full potential.
DemandTec is a strategic business unit of Acoustic, along with Acoustic Connect, Manage email, SMS/MMS, mobile push, and WhatsApp with ease at any scale, understand customer intent, and personalize the customer journey, and TeaLeaf by Acoustic, a leader in...

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