Customer Success Associate

About Us

Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.

Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 70 countries around the world supported by our offices in London, Dubai, Singapore, Cluj-Napoca (Romania) and Chicago. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others.

Winnow’s clients on average reduce waste by over 50%...

The House of Mercier is thrilled to offer an exciting opportunity for a Customer Success Associate to join our remote team. In this vital role, you will be the cornerstone of our customer experience, assisting clients in maximizing the value of our exceptional products and services from the comfort of your home. Your primary objective will be to build enduring relationships with our customers, providing unparalleled support and guidance throughout their journey with us. If you're passionate about customer success and enjoy working in a dynamic and flexible environment, we want to hear from you!

Responsibilities

• Serve as the main point of contact for customers through phone, email, and chat platforms.
• Assist customers in understanding and benefiting from our range of products.
• Proactively manage customer accounts to ensure satisfaction and retention.
• Gather, analyze, and act on customer feedback to help improve services and product...

Why Join Us?

With over 30 million recordings, ScreenPal is a leader in learning and sharing experiences for educators, small business, enterprise companies, influencers, vloggers, or anyone looking to record and share their computer and video experiences. Our video communication, learning and sharing company takes visual collaboration to the next level. Offered in both free and premium versions, our software allows individuals and companies to create visually compelling and authentic video solutions for learning and collaboration. ScreenPal is a privately held, dynamic, and growing software company founded in 2006 and headquartered in Seattle, WA. For more information, visit https://www.ScreenPal.com.

Overview: 

We're currently looking for an experienced Sales and Customer Success Specialist to advance our mission to enable everyone, everywhere to easily capture, share and experience video content. This position will be...

About Auror

At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $150 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand, we’re working with some of the best and largest retailers in the world across Australasia, North America, and the UK.

Auror connects people with intelligence to reduce crime. As a company, we’ve built a high-performing, positive culture with a focus on providing an inclusive environment for a diverse team. If you’re excited about reducing crime and building safer communities, for everyone, then we want you on our team.

The Role

We are looking for a Customer Success Associate to support our retail and police community across the US. Your primary responsibility is to ensure our users are supported and set up for success, resulting...

About IncentFit

We believe a company's employees are its greatest asset and healthy employees build great companies. IncentFit helps employers motivate and reward their employees to exercise and live healthier lives.

Founded in 2013, IncentFit has steadily grown to serve 200 clients across a diverse set of industries from major financial firms to manufacturing powerhouses, to public universities and nonprofits. IncentFit now helps over 250K users/employees make healthier choices all year round.

We’re driven by technology and passionate about getting things done (while also still striving for a healthy work/life balance). We’re a growing team of smart, talented people who love what we do...and want to help others love going to work too.

About the Opportunity

In a typical work day, you might complete the following tasks:

• Use our internal software to efficiently and accurately process a high volume of documents.
• Assist...

About Allego:

Allego is a rapidly growing SaaS technology company in the metro Boston area with a modern approach to learning and enablement for today's distributed teams. Our technology ensures that sales teams have the skills and latest knowledge to make the most of every selling situation. With nearly 500,000 users relying on Allego’s platform to access learning, the best sales content, and peer collaboration at the moment of need, we’ve experienced triple digit growth every year. Not only are we growing quickly, but The Boston Business Journal, The Boston Globe and Inc. Magazine have all named us as a top place to work.

About the Role:

As an Associate Customer Success Manager, you will be responsible for supporting Allego's customers, ensuring their success and satisfaction with the Allego platform. You will work closely with the Customer Success Managers to help drive adoption, provide training and support, and troubleshoot...

About us

Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.

Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through the internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 30 countries around the world supported by our offices in London, Dubai, Shanghai, Singapore, Romania and North America. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others.

Winnow’s clients on average reduce waste...

Idea Entity is seeking a Customer Success Associate to join our evolving team. The ideal candidate will be an experienced professional that thrives in a fast-paced environment, has expertise in building strong client relationships, and communicates customer needs effectively to internal stakeholders on the product and sales teams. This role is crucial for customer success and acts as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using Idea Entity's products and services throughout all phases of the customer lifecycle. This role will play a fundamental part in implementation, support and creating long-term, trusting relationships with our customers.

This role will be operating on a hybrid schedule with two (2) telework days a week out of our Herndon, VA office.

Requirements

• Engage with our customers post-production implementation,...

We are looking for an Associate Client Success Manager to support our Strategic Partnerships within the member servicing team. This person will act as the daily point of contact on servicing for both internal and external stakeholders, deliver excellent customer service by quickly and accurately managing escalated inquiries, and facilitate a more positive member experience through ongoing, data-driven process improvement.

Responsibilities

• Support steady state operations and serve as a liaison between Vitality and Strategic Partners, acting as the primary point of contact
• Create and maintain relationships with Strategic Partner counterparts
• Collaborate with Vitality Operations, Client Relations, Partner Relations, Production Support and other Vitality departments to drive continuous improvement, efficiency and resolution of open items
• Create and implement appropriate process changes to enhance member...

At Service First, our unique values serve as a compass for our actions and are the foundation of our culture.

• We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved.

• We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives.

We are seeking a dedicated and detail-oriented Customer Success Associate to join our team. This individual will be initiating outbound calls to customers intending to set appointments for our sales team to gain new business for the company. The successful individual will work closely with designated sales teams and referral partners, coordinating warm transfer phone calls to the sales team. This role requires excellent communication skills, attention to detail, and a commitment to...

DocMatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from experts, gain insights, and stay up to date with the latest clinical data, best practices, and therapeutic innovations in medicine. Our goal is to bring our innovative platform to every clinician in the world.

We have built a peer-to-peer collaboration platform that facilitates knowledge transfer across a global network of healthcare professionals. As a Customer Success Associate on the Customer Success team, you will be responsible for driving the success of our medical association Communities by strategically aligning with medical association staff and member leadership.

Hear what our doctors are...

About PrePass

PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and tolling solutions, PrePass technology allows fleets to regain control of toll costs, eliminate toll violations, and automatically resolve max toll disputes. PrePass is the only preclearance system developed, owned, and operated in the United States of America as well as the American Trucking Associations’ only Endorsed Corporate Partner. That’s why more than 105,000 fleets subscribe over 750,000 commercial vehicles to PrePass services.

Position Description

The Customer Success Associate will be responsible for driving growth and retention within a defined group of customers...

** Must be able to commute 3X per week to the Boston office located at 225 Franklin Street.**

Withings revolutionized connected health by launching the world's first Wi-Fi scale in 2009. Since then, we’ve become known for innovative devices which pair timeless design and advanced sensing capabilities. Our award-winning ecosystem includes the world’s first activity tracking analog wristwatch, an advanced sleep-tracking mat, and medically accurate devices for precise and effortless blood pressure and body temperature monitoring. Our mission is to bring the power of health and activity data into your everyday life, so you can stick around longer for your loved ones.

Today, our products power a diverse and growing set of health programs, centered on disease prevention and promoting healthy habits. From chronic condition management to remote patient monitoring and clinical research, Withings has dedicated solutions that provide the richest array of accurate,...

Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in Customer Success Operations? Do you want to be part of a fast paced, focused environment and have a real impact on your company’s future? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire!

PerformYard has developed a simple and effective product that drives our customer’s employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team…that’s where you come in!

The Customer Success Operations Associate will work directly with customers as they continue their partnership with PerformYard and utilization of our leading software product. You’ll own contractual questions with expectations of creating favorable outcomes...

About us

Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.

Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 70 countries around the world supported by our offices in London, Dubai, Singapore, Romania and North America. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others.

Winnow’s clients on average reduce waste by over 50% by value...

Our Mission:

CircleLink Health® is a company of passionate clinicians, technologists and business people tackling the $600B problem of preventable chronic condition complications. Our mission is to accelerate the shift to preventative care (from status quo reactive care) through our world-class preventative care platform. 

Your Impact On Our Mission:

The Customer Success Associate will be an energetic and empathetic member of our team. You’ll be an integral part in onboarding customers and keeping them happy. You will report to our Principal Customer Success Manager and have room for growth as our operations scale. This is a unique opportunity to join a mission-driven, post-Series A company with new products in market growing double digit percentages monthly. While this is a remote-first position, there is an office in NYC used by some team members.

Your day to day is…

• Help to manage customer on-boarding and...