Customer Success Associate

About PrePass

PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and tolling solutions, PrePass technology allows fleets to regain control of toll costs, eliminate toll violations, and automatically resolve max toll disputes. PrePass is the only preclearance system developed, owned, and operated in the United States of America as well as the American Trucking Associations’ only Endorsed Corporate Partner. That’s why more than 105,000 fleets subscribe over 750,000 commercial vehicles to PrePass services.

Position Description

The Customer Success Associate will be responsible for driving growth and retention within a defined group of customers including up-selling accounts and preventing churn. This position will deliver on key customer needs including customer satisfaction and escalation management while also exceeding revenue targets.

Your Key Responsibilities

• Grow revenue from existing customers through driving adoption of PrePass’ industry leading solutions, including Bypass and Tolling.
• Protect and defend monthly recurring revenue by advocating for customer needs.
• Make approximately 40-50 outbound calls per day to the assigned customer base communicating value, driving product adoption, and identifying growth opportunities.
• Consult with customers on best practices to maximize return on investment.
• Liaise with support, billing, and other key internal stakeholders to ensure customer satisfaction.
• Conduct strategic campaigns driving awareness within assigned customer base about key initiatives, new services, or important market trends.
• Keep accurate and detailed records of all activities in PrePass’ CRM and other relevant tools.

Requirements

Qualifications

• At least 4 years’ experience in a B2B SaaS Customer Success role.
• Transportation & Logistics experience a plus, but not required.
• Bachelor’s degree or relevant business experience.
• Proficient in Microsoft Office Suite.
• Entrepreneurial spirit; goal oriented and target driven.
• Customer centric mindset.
• Strong business acumen and presence; comfortable servicing and selling at the owner/executive level for SMB customers.
• Ability to work in a fast-paced environment, be accepting of change and multi-task oriented.
• Strong presentation and negotiation skills.

Benefits

How We Will Take Care of You

• Robust benefit package that includes medical, dental, and vision that start on date of hire.
• Paid Time Off, to include vacation, sick, holidays, and floating holidays.
• 401(k) plan with employer match.
• Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
• Tuition Reimbursement Program.
• Voluntary benefits, to include but not limited to Legal and Pet Discounts.
• Employee Assistance Program (available at no cost to you).
• Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
• Community Give-Back initiatives.
• Culture that focuses on employee development initiatives.