Customer Success

The Customer Success Manager is responsible for the execution of Customer Success Management services across multiple Omilia Customers in order to ensure their well-being and successful journey with Omilia. During these Customer engagements, the CSM will be responsible for the collaboration with multiple functional teams within Omilia and any Partners involved, in order to bring the right people or people's knowledge in front of the customer at the right time and become their Trusted Advisor.

As a Customer Success Manager (CSM) at Omilia your goal in summary is to develop and maintain business relationships with our customers focused on achieving progressive business outcomes aligned with their Customer Experience (CX) vision. This work includes providing strategic recommendations, and orchestrations, and ensuring the adoption of the right strategies, products, and services are aligned to their digital journey. Also, you'll work cross-functionally with...

** Must be able to commute 3X per week to the Boston office located at 225 Franklin Street.**

Withings revolutionized connected health by launching the world's first Wi-Fi scale in 2009. Since then, we’ve become known for innovative devices which pair timeless design and advanced sensing capabilities. Our award-winning ecosystem includes the world’s first activity tracking analog wristwatch, an advanced sleep-tracking mat, and medically accurate devices for precise and effortless blood pressure and body temperature monitoring. Our mission is to bring the power of health and activity data into your everyday life, so you can stick around longer for your loved ones.

Today, our products power a diverse and growing set of health programs, centered on disease prevention and promoting healthy habits. From chronic condition management to remote patient monitoring and clinical research, Withings has dedicated solutions that provide the richest array of accurate,...

Company Overview:

At Sorting Robotics, we are at the forefront of transforming industrial automation with cutting-edge technology solutions. We're committed to not just delivering innovative products, but also ensuring that our clients achieve the greatest possible success and value through our technologies.

Job Description:

We are seeking a proactive and passionate Customer Success Manager to join our dynamic team. In this role, you will be pivotal in building and maintaining strong relationships with our customers, ensuring they receive outstanding support and achieve maximum value from our products.

Responsibilities:

• Develop customer relationships that promote retention and loyalty, working closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
• Provide detailed onboarding and training to...

WHAT WE DO

We are on a mission to empower the world to invest fearlessly.

Nitrogen is the client engagement platform for wealth management firms. Our platform helps firms grow their assets, increase client satisfaction and protect their business. We believe that people should have access to objective and easy-to-understand information as it relates to investing and their own financial futures. The wealth management firms we partner with do exactly that.

WHAT WE ARE ALL ABOUT

Nitrogen is defined by growth. We are a fast-paced, ever-evolving team that loves being at the forefront of technological innovation in the investing space. The work we do takes creative problem solving and a can-do attitude. Every member of our team is a critical player who takes accountability for their work and stewards it with excellence. As a company, we value each other by creating space for everyone to be heard and well supported. We...

CounselFi is a leading all-in-one finance solution that specializes in providing financial advisory and bookkeeping services to small and medium-sized businesses. We are currently seeking a highly motivated and detail-oriented individual to join our team as a Customer Success Accountant. In this role, you will be organizing all of the onboarding docs for new clients as well as the initial accounting and finance plan and bookkeeping cleanup before handing off the client to the ongoing accounting relationship team.

The ideal candidate for this position is a self-motivated and detail-oriented individual with a solid understanding of accounting principles and practices. Strong analytical skills, excellent communication abilities, and a customer-centric mindset are essential to succeed in this role. If you are passionate about accounting and enjoy working in a dynamic and collaborative environment, we would love to hear from you.

Responsibilities

...

Company Background

• eVisit, headquartered in Mesa, AZ, is a telemedicine software company seeking to revolutionize healthcare delivery by creating physician-first tools that fundamentally simplify healthcare.
• Our HIPAA compliant telemedicine software was built for providers, by medical physicians, to optimize patient flow and boost practice revenue; while providing added convenience and high-quality care to patients, whether at work, home, or on the road.
• eVisit is the fastest growing telemedicine software platform. The company is comprised of a unique team of talented individuals whose experiences are driven from backgrounds in healthcare and software development fields.

Customer Success Project Manager

• As a member of the Customer Success Organization, the Project Manager will be responsible for coordinating internal and client resources to deliver customer-facing projects on time, on...

Aristotle is seeking a Customer Success Manager (CSM) to join an established campaign team supporting our fundraising and compliance software product, Campaign Manager.  The ideal candidate will be a clear communicator who enjoys building strong client relationships with customers from all different backgrounds.  The CSM serves a critical role at Aristotle starting at the point of sale, leading technical demonstrations, helping the client assemble and review data for onboarding, verifying onboarding completion, setting up trainings, and continuing to ensure customers are achieving high-value results.  This role acts as the customer’s trusted advisor providing a voice, support, guidance, and knowledge resource that will facilitate the achievement of their objectives using Aristotle’s products and services.  CSM will play a fundamental part in sales, onboarding, support and creating long-term, trusting relationships with our customers. 

Pluses for...

About Journey

Journey is the leading proactive mental health solution for modern companies. Our mission is to help all people live happier, healthier, less stressed lives. We are a rapidly growing tech startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it’s okay for you and the company. 
• Intuition, Then Data. We’re a data-driven company. We start with our instincts and then use data to validate our decisions and improve.
• Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes
• Customer-Obsession. We are obsessed with helping all people to live happier, healthier lives. We accomplish this by knowing our customers incredibly well and finding ways to make...

Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.

At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.

As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, drive adoption, and expand the use of Steer Health products at customer sites. You will work closely with our sales team to identify upsell opportunities and renewal risks and be engaged with cross-functional teams to successfully manage and resolve all issues affecting your customers.

Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your technical aptitude for preventing problems as well as solving them will turn your customers into Steer Health advocates and repeat...

Hey, we're Sparta Commodities!   

We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We’ve already gained significant market traction and are financially backed by Venture Investors.   

We are seeking a passionate and dynamic Customer Success Manager to join our team, with a hybrid work arrangement based in Houston. You will work collaboratively with the sales team and wider business to drive client success, retention, and growth for a designated portfolio of clients that includes leading hedge funds, retailers, oil majors, refiners, vessel owners, and trading companies.  

Duties: 

• Drive the customer success outcomes of product adoption, customer satisfaction, and overall account health scores. 
• Manage the full customer success lifecycle, including...

Feefo helps both consumers and businesses make the right decisions.  

Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite confirmed customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.  

We’re a team of technology specialists, industry experts, and multi-lingual client services champions that operates across various sectors, including travel, retail, automotive, and finance. Feefo’s bespoke artificial intelligence, business insight, review software and compliance solutions help increase client sales and reduce churn....

Are you passionate about providing exceptional service and building strong customer relationships? If so, Echo Lake Country Club is looking for an engaging Customer Success Manager to join our team.

At Echo Lake Country Club, we take pride in providing our members with an unforgettable experience. As a Customer Success Manager, your primary responsibility will be to ensure our members are fully satisfied with their membership and to help them make the most of our offerings.

You will serve as the main point of contact for our members, building and maintaining strong relationships with them. You will proactively reach out to understand their needs, provide personalized support, and offer guidance on how to best utilize our club amenities and services.

We are looking for a motivated and personable individual who is committed to delivering top-notch customer service. You should be a great listener and communicator, capable of understanding and addressing our members'...

Location: Remote

Job Type: Co-op or Internship

Duration: 3-6 months

About Us:

Authenticate.com is a leading provider of identity verification and background check solutions. Our innovative platform helps businesses prevent fraud, ensure compliance, and build trust with their users. We offer a wide range of verification services, including document verification, facial recognition, database checks, and continuous monitoring.

Build Trust and Secure Recurring Revenue at Authenticate.com

As a Customer Success Specialist at Authenticate.com, you'll play a pivotal role in building trust, nurturing relationships, and securing recurring revenue – the fuel that propels our mission forward.

The Problem We Solve

Identity theft wreaks havoc on businesses and individuals alike. At Authenticate.com, we're leading the charge with revolutionary software that...

Join a Growing Technology Team and an Awesome Customer Community!

Do you...

• Love leading a team dynamic technical customer support professionals?
• Feel a sense of pride when your customers are successful using your software?
• Enjoy simplifying complex concepts?
• Love being hands-on with software, even if you're not programming it?
• Excel at planning your day, tracking your work, and delivering on your promises?

If you are motivated by managing a diverse team, delighting customers and being a leader of a dedicated team, we want to talk to you!

About the Role

We are a fast-growing technology firm based in Arlington, VA, and we are on the hunt for a driven Manager for our Customer Success Team. In this role, you will manage a team of technical support professionals, ensuring unparalleled support for our product users. You’ll not only master LearningBuilder, but you’ll foster collaboration across...

HYROS is looking to hire 2 onboarding analysts at our company who have a history of working in marketing-related companies.

If you have strong technical and problem-solving skills, used marketing software, or worked with any type of paid advertising this would be a great long-term fit for you with tons of growth potential.

Our company works with only large VIP clients spending hundreds of thousands/to millions per month and the way we do this best is working on a near 1 to 1 basic with each client as much as we can.

As a customer onboarding analyst, you will be receiving the client and helping them get their sales tracking set up in our system in the fastest and efficient manner possible.

If you are interested send me your resume here. When applying, please generate a short video mentioning who is your favorite superhero and the main reason behind that.

Requirements

YOU MUST have these skills:

-The ability to read code...

About DataVisor:

DataVisor is a next generation security company that utilizes industry leading technologies to detect fraudulent activity for financial transactions, mobile user acquisition, social networks, commerce and money laundering. Our solution is used by some of the largest enterprises in the world, including VISA, FedEx, SoFi, Affirm, Synchrony Financial, Booking.com, SONY and Binance, to protect them from the ever-increasing risk of fraud.

DataVisor holds a rich portfolio of AI-powered SaaS products, such as Risk Platform, dEdge SDK, Unsupervised Machine Learning modeling platform, Case Management and Knowledge Graph. Our award-winning software is powered by a team of world-class experts in fraud prevention, big data, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results driven. Come join us!

Job Summary:

As a Director of Risk Strategies, you report to the VP of Customer...

Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in Customer Success Operations? Do you want to be part of a fast paced, focused environment and have a real impact on your company’s future? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire!

PerformYard has developed a simple and effective product that drives our customer’s employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team…that’s where you come in!

The Customer Success Operations Associate will work directly with customers as they continue their partnership with PerformYard and utilization of our leading software product. You’ll own contractual questions with expectations of creating favorable outcomes...

About Us

SPOTIO is a privately held SaaS company based in Dallas, Texas and leading field sales engagement platform. Thousands of sales professionals worldwide rely on SPOTIO to help them increase activity, grow their pipeline, and crush sales goals. We are ranked  #1 on G2 reviews and we've been named one of Dallas-Fort Worth's Best Places to Work by the Dallas Business Journal in 2023 and four times overall.

Position Details

The primary purpose of the Customer Success Manager role at SPOTIO is to ensure customers are achieving their desired outcomes and helping them derive value from the platform. The Customer Success Manager's responsibilities include understanding customer pain points, providing them with the appropriate solutions, assisting with technical support and training, and guiding them in maximizing the software's utilization based on the customer's business needs. By focusing on customer satisfaction and...

We are seeking a Customer Success Manager for Enterprise to join our remote team. As a Customer Success Manager for Enterprise, you will be responsible for ensuring the success and satisfaction of our enterprise customers. You will serve as the main point of contact for our enterprise clients, understanding their infrastructure, business needs, and goals. Your role will involve building and maintaining strong relationships with customers, providing technical guidance and support, and identifying upsell opportunities. You will work closely with various internal teams, including sales, marketing, and product management, to ensure the best customer experience and maximize customer outcomes.

Cloudlinux is a leading provider of Linux infrastructure and security products, focused on delivering high-quality solutions that help organizations increase operational efficiency. As a remote-first company, we value collaboration, innovation, and employee well-being. Join us and be part of...

We are looking for a proactive and dedicated Customer Success Manager to join the Redefining Strength team! In this role, your focus is creating the best client experience possible bridging the gap between our sales, support and coaching teams. Your primary goal will be to enhance our customer satisfaction and loyalty, leading to increased retention and revenue growth.

As a Customer Success Manager you will work directly with clients to help solve their problems and ensure their satisfaction while they are going through a program with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

You will be in charge of resolving conflict in a way that is beneficial to both the company and the client.

Responsibilities:

• Handle all aspects of customer onboarding, including documentation and process enhancements, to ensure a smooth start to their...

CallMiner is searching for a skilled Customer Success Manager to join our success team.

Customer Success Managers are driven by the pursuit of business value for their customers. They

are responsible for ensuring speed to value and expertly coaching their customers through the

Conversation Intelligence maturity curve. They’re accountable to balance & prioritize the

tactical & strategic customer needs to ensure healthy GRR & Net$Ret forecasts & results.

Primary Responsibilities

• Manage the customer experience from sales handoff through post-sales onboarding & adoption for assigned customers.
• Responsible to retain & grow a book of business more than $2.0Mil.
• Know your customer. Learn each customer's business processes and KPIs to determine how conversation analytics can be used to improve them.
• Collaborate and assist customer program team to identify, plan and...

Join a Growing Technology Team and an Awesome Customer Community!

Do you...

• Enjoy simplifying complex concepts?
• Love being hands-on with software, even if you're not programming it?
• Excel at planning your day, tracking your work, and delivering on your promises?

If you are motivated by delighting customers and being a representative of a dedicated team, we want to talk to you!

About the Role

We are a fast-growing technology firm based in Arlington, VA. As a Lead on our Customer Success team, you will be an integral part of our customer success team, helping our clients achieve their aspirations using LearningBuilder. Your primary focus will be providing exceptional support, handling complex issues, nurturing client relationships, and helping the team scale.

Responsibilities

Client Relationship Management:

• Build and nurture...

Role: You will be responsible for ensuring the success and satisfaction of our customers. You will be the main point of contact for our clients, providing them with ongoing support, guidance, and training to help them maximize the value of our products and services. Occasional travel to a few US-based ABA conferences throughout the year may be required.

Location: Remote (USA)

Your profile: Empathetic and customer-focused, you have a natural ability to build relationships and understand customer needs. Excellent communication and problem-solving skills. Highly organized and able to multitask.

Your experience: Previous experience in a customer-facing role. Familiarity with the ABA industry as an RBT, BCBA, or other is essential. Experience using CRM software and customer support tools a bonus.

What we offer: A supportive and collaborative work environment, flexible working...

Prime Roots is on the lookout for a Customer Success Manager who is deeply passionate about driving change in the plant-based food industry. This individual will play a pivotal role in advancing in-store excellence and consumer engagement through creative merchandising, comprehensive data analysis, and innovative promotional strategies. The position is crucial for shaping the consumer journey, enhancing brand visibility, and ensuring the success of our products in retail environments.

Key Responsibilities:

• Strategic In-Store Execution: Craft and implement merchandising strategies to elevate the customer experience and amplify brand presence. Organize and lead consumer and store events to stimulate engagement and promote product discovery.
• Promotional Management: Develop and oversee promotional campaigns to boost brand awareness and sales. Ensure that promotions are well-coordinated, timely,...

ARETUM, a fast-growing SaaS company that provides innovative solutions in the field of customer success, is looking for a passionate and experienced Software Development Customer Success Manager to join our team. As a customer success Manager at ARETUM, you will be responsible for driving customer success by understanding customer needs, analyzing data, and providing insights and recommendations to optimize their experience with our products and services.

ARETUM is dedicated to helping businesses achieve their goals through effective customer success strategies. Our solutions empower organizations to enhance customer satisfaction, increase retention rates, and drive business growth. Join us in revolutionizing the way companies engage and delight their customers.

Responsibilities:

• Act as a strong IT business analyst for large, complex projects with high value to the organization.
• Works with cross-functional, self-managed development teams...

Cloud cost management is one of the biggest challenges organizations face today. As cloud adoption continues to accelerate, so do the complexities and costs associated with it — and macroeconomic conditions only increase pressure to prove cloud efficiency. That’s why we built CloudZero: a SaaS platform at the intersection of next-generation cloud cost management and FinOps. CloudZero ingests billing and usage data from all cloud, SaaS, and PaaS providers, organizes it in real time according to our customers’ business structures, lets customers view it at any level of time or resource granularity, and ultimately empowers them to make more informed business decisions.

Since our founding in 2016, our mission has been to make efficient innovation a reality for every cloud-driven organization. At CloudZero, we believe every engineering decision is a buying decision, yet the cost conversation often bypasses the engineers who drive those determinations. To solve this, we’ve built a...

About Radar

Radar is location infrastructure for every product and service. Companies like Panera, T-Mobile, and Zillow use Radar's geofencing SDKs and maps APIs to power location-based experiences across hundreds of millions of devices worldwide.

Founded in 2016, Radar is headquartered in New York, NY. Radar has raised $85.5M from leading venture capital firms including Accel and Insight Partners.

About the role

Radar is looking for a Customer Success Manager to support our large and growing segment of small and mid-size (SMB) customers. You’ll serve as a trusted partner, helping customers effectively leverage our location-based products and solutions to drive impact and transform their businesses. 

As the first Customer Success Manager focused solely on our SMB segment, you’ll get the chance to shape a brand new CS function and have lots of autonomy and impact. You will report into our Vice President of Customer...

Who Are We?

Full Circle Insights is proud to build careers by bringing amazing people (like you) together.

The Full Circle Insights team is made up of former Salesforce executives, marketing experts, product managers, and automation specialists who understand how valuable data is – and how frustrating it can be to get. Our powerful, native-to-Salesforce solution empowers companies to easily create attribution models, measure sales and marketing funnels, and align company-wide.

Our Core Values

Our Core Values: 

• Be Transparent
• Transparency is a way of life. To truly Be Transparent you must be candid and honest with everyone to gain trust and build relationships.
• Build Bridges, 
• Building Bridges connects people. It creates trust, builds relationships, and generates growth opportunities both professionally and personally.
• Do It Now
• Do It Now honors the importance of...

Introduction

Slip Robotics is a venture-backed, supply chain robotics startup that provides robots-as-a-service for automated truck loading/unloading in under 5 minutes. 23% of a truck driver’s workday is typically wasted idling and waiting for their truck to be loaded/unloaded at a dock, while forklift drivers face constant pressure to quickly load/unload freight despite the high risks of damage and injury. SlipBots auto-load/unload all types of trucks in less than 5 minutes to increase safety, speed, and savings across the supply chain. Slip is headquartered in Atlanta, GA and serves multiple Fortune 500 customers in 24/7 production manufacturing and logistics operations throughout North America. We're looking for motivated people to join our team to help fuel our growth and modernize the supply chain.

Position Overview

At Slip Robotics, the role of Customer Success Engineer is pivotal in ensuring customer adoption...

About Us

PatientIQ is a fast-growing health tech company empowering healthcare providers, industry, researchers, and others to collaborate on the mission to improve patient outcomes. PatientIQ is headquartered in Chicago and backed by top-tier west coast venture capital, major hospital investors, and others.

ABOUT THE ROLE

PatientIQ is seeking a Customer Success Manager to support and grow our customer base of specialty physician practices and independent physicians utilizing the PatientIQ ClinicalPro platform. As a Small Medium Business (SMB) Customer Success Manager, you will be responsible for developing and maintaining relationships with our SMB (Tier 2 & 3) accounts. You will work closely with the sales, product, and support teams to ensure the successful adoption, retention, and potential expansion of PatientIQ.

ROLE RESPONSIBILITIES

• Client Onboarding: Ensuring a smooth transition occurs from...