Customer Service Representative - Bilingual Chinese Preferred
UniUni Logistics
Brea, california
- Understand our customers' business needs and execute according to defined procedures and metrics.
- Build and nurture long-term relationships with customers and internal teams.
- Proactively identify and solve program exceptions.
- Respond to tickets promptly initiated by sellers, buyers..
- Accurately diagnose issues and provide appropriate solutions.
- Ensure all tickets are processed and resolved within the specified timeframe.
- Keep detailed records and track the status of parcels to ensure issues are resolved completely.
- Provide regular reports to improve workflow and increase efficiency.
- Utilize Excel for data analysis and reporting as required.
- Demonstrate strong data analysis capability to interpret and act upon parcel event
- data.
Requirements
- At least 1 year of E-commerce and logistcis customer services experience.
- Graduate...