Customer Service Representative

M.S. Walker has an immediate opening for a full-time Customer Service Representative. Responsibilities include handling calls from customers and outside sales staff, processing orders, sales support and various other administrative tasks. This position is a hybrid position.

Responsibilities:

• Identify customers' needs, clarify information, research issues, and provide solutions or alternatives
• Respond to consumer, customer, supplier, and sales representative inquiries via phone and/or email in timely manner
• Handle internal emails from Sales Representatives to check pricing, verify current deals, and bills orders accordingly
• Handle calls from customers, suppliers, and sales staff in Massachusetts, New York and New Jersey
• Input orders from customers and sales staff into the DEC system
• Note opportunities to upsell products
• Process supplier invoicing, bill-backs, and bills of lading
• Administrative duties to include but not limited to: scanning, filing, billing, mailing
• Other duties as assigned

Requirements

• Ability to work in a fast-paced environment
• Strong verbal and written communication skills
• Prior call center experience is a plus
• Ability to work independently, as well as part of a team
• Organization and attention to details are a must
• Proficient with Microsoft Office Suite
• Willingness to pitch-in and assist other departments
• Ability to multi-task, set priorities, and manage time effectively

Benefits

We offer a Comprehensive Benefits Plan that includes the following:

• Medical & Dental Insurance
• Vision Coverage
• Paid-Time-Off Program
• Fidelity Investments 401k
• Disability, Life, Accident & Illness Insurance Packages
• Discounted Fitness Memberships
• Free & Discounted Work/Life Resources
• Career Advancement Opportunities
• On-Demand Professional & Leadership Development Through M.S. Walker University

Who we are:

Founded in Boston in 1933, M.S. Walker is a 5th-generation, family-owned wine and spirits importer and distributor, a spirits bottler, and a national supplier. We serve On-Premise and Off-Premise establishments throughout the Northeast, with direct operations in Massachusetts, New York, New Jersey and Rhode Island and brokerage operations in Maine, New Hampshire and Vermont. We represent a budding portfolio of wine and spirits nationwide, including our own brands, and we strive to offer the most prestigious portfolio in the industry. M.S. Walker has built our foundation and future on our people – our employees are truly our greatest asset. Our company boasts a diverse pool of exceptionally special team members who each bring their unique skills and experience to the organization.

Mission Statement:

Since 1933, our mission has been firmly rooted in our core values of family, integrity, respect, honesty, and hard work. We are deeply committed to upholding these principles for our team members, customers and suppliers alike. We seek to build and maintain long-lasting relationships based on trust and reliability. By honoring our heritage and embracing innovation, we aim to continuously improve and adapt to meet the evolving needs of our industry, while responsibly contributing to the communities we serve. Together, we strive to elevate the spirit of hospitality and foster a vibrant and respectful culture in all facets of the organization and beyond.