Customer Service Representative
Center for Volunteer & Nonprofit Leadership (CVNL)
Santa Rosa, california
Care. Connect. Contribute.
The Sonoma County Paratransit (SCPT) Department provides a vital service to the some of the most vulnerable populations in Sonoma County. With care, compassion and sensitivity our Drivers and CSR’s are the frontline workers providing this integral service, connecting our clientele to the community. This contribution to our community is a source of pride for CVNL.
Position Overview:
Reporting to the Paratransit Operations Manager, The Client Service Representative (CSR ) is responsible for professionally answering incoming calls, addressing customer inquiries, resolving client complaints, dispatching drivers, clearly and accurately documenting issues and occasionally scheduling Paratransit rides. Due to the nature of our community involvement and clientele, the CSR must thrive in a challenging work environment, enjoy making a difference in the lives of senior citizens and...