Customer Service Representative

CorDx is seeking a Customer Service Representative to join our team. The Customer Service Representative's daily tasks will include answering questions, guiding customers through troubleshooting, helping customers choose products, and handling inbound customer requests. 

Customer Service Representative Responsibilities:

• Answering customer inquiries via Customer Service Hotline 
• Maintaining a calm & professional demeanor throughout all customer interactions
• Providing quality service and support in a variety of areas including product & services information, taking orders, solving inquiries about customer’s accounts, orders, obtaining details of the complaints & system troubleshooting
• Keeping record of customer interactions, recording details of inquiries, complaints, and comments as well as actions taken.

Customer Service Representative Requirements:

• Enthusiasm for helping others
• Clear communication skills
• Being respectful, compassionate, and supportive are the keys for success!
• Weekday scheduling availability
• Promoting a favorable image of the company

• Responsible for compiling and generating reports as they relate to customer service

Requirements

• High school diploma or equivalent preferred
• 1+ years in a call-center, telemarketing, or customer service role
• Medical (especially IVD), biochemical or health care industry experience preferred
• Working knowledge of Microsoft Office applications
• Bilingual (English / Spanish) is a plus.

Benefits

• Health Care Plan (Medical)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation & Public Holidays)