CSR (Customer service Representative

Our company, TLC Plumbing, Heating, Cooling, has been in operation since 2011 but its roots go back many decades. We are currently seeking a CSR for our commercial division. TLC is a family owned and operated business which means we have a vested interest in our employees and our work culture. Our ideal candidate is a caring, self-motivated individual who is focused on helping our callers/customers get help in emergency situations and beyond.

Responsibilities:

As a Customer Service Representative at TLC, your primary responsibility will be to ensure our customers receive the care and attention they deserve. You will play a crucial role in booking service calls and providing exceptional support to our clients. Your day-to-day tasks will include:

• Booking the call: Our customers are calling us for a reason and we want them to know they called the right company. Every call is a new opportunity to make a connection.
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