Customer Service Representative (CSR)

North Star Services, a long serving HVAC provider in North Central and Northeast Minnesota is growing its offices and we are looking for energetic Customer Service Representatives.   We pride ourselves on our commitment to reliability, integrity, and unparalleled customer service, and we're looking for individuals who are excited to share these values in joining our teams. 

**Our Mission:** 

Our mission is to deliver high-quality home services that enhance the comfort and well-being of our customers. We believe in a job well done, a service that exceeds expectations, and a smile that tells our customers they're in good hands. 

**Our Culture:** 

At North Star Services our inclusive and supportive work culture promotes teamwork, continuous learning, and growth. Our leadership is hands-on, encouraging, and deeply invested in your success, providing ongoing training opportunities for advancement, competitive compensation, and comprehensive benefits. We celebrate our employees' achievements, and we take pride in the diversity of our team and the unique perspectives they bring. 

Our Ideal Candidate:  

Will be interacting with potential new, or existing customers in a manner that can best help them while advancing our customer-service policies and procedures.  Will enhance the customer experience, striving for life-long relationships. Will grow sales and service opportunities for the company. 

Core areas of the position: 

• Take incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential!  

• Make sure that taking care of the clients takes higher priority than any other task and that clients are enthusiastic about how they are treated! 

• Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members’ spirit. 

• Make sure that the phone is answered before the third ring and that the approved company greeting, call flow, and system entry procedures are used each time. 

• Making sure that Club Membership customers are continually called for annual maintenance scheduling, thereby ensuring customer relationship longevity while filling the schedules. 

• Maintain complete, accurate, and updated information in the client database by reviewing call data and updating those outcomes. 

• Work with dispatch to schedule service calls and update accurate client information. 

• Make sure that the client is notified ahead of time if we are not going to arrive within the scheduled time window and reschedule to the client’s satisfaction. 

• Assist, as directed, with dispatching of all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction. 

Job Type: Full-time 

Pay: $16.00 - $20.00 per hour 

Benefits: 

• 401(k) 

• 401(k) matching 

• Health insurance 

• Life Insurance 

• Short Term Disability
• Paid time off / Paid Holidays 

• Professional development assistance 

Work Location:  At assigned office location