Manager of Call Center Quality and Compliance - New York, NY (Hybrid)
Athari
New York, new york
Empower. Unite. Care.
We are committed to empowering New Yorkers by uniting communities through care. We believe that Healthcare is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
Position Overview
The Manager of Call Center Quality and Compliance is responsible for the day-to-day management of the Quality Assurance and compliance team. This includes ensuring that quality audits are performed according to the Quality Assurance Scoring Guidelines, providing feedback to direct reports, serving as a liaison between the Call Center Operations management staff and the Quality Assurance team, and hiring, training, coaching, counseling, and evaluating the performance of direct reports.
Job Description
- Manage the day-to-day operations of the Quality Assurance and Compliance team.
- Ensure that quality audits are performed...