Center Manager

Primary Responsibilities:

• Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.
• Data Management: Source and mine data to support strategic continuous improvement initiatives.
• Work Scheduling: Generate and distribute weekly work schedules for call center representatives.
• Collaboration: Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance.

Requirements

• Attention to Detail: Ability to meticulously review and assess call quality, identifying areas for improvement.
• Strong Communication Skills: Proficiency in articulating feedback clearly and professionally to call center agents.
• Analytical Skills: Ability...

TalentLNX, a leading human capital solutions firm, is seeking a dedicated and result-driven individual to join our team as a Call Center Manager. As a Call Center Manager, you will be responsible for overseeing and managing the daily operations of our call center, ensuring that our clients receive exceptional service and support. With a focus on providing efficient and effective customer interactions, you will play a crucial role in maintaining our high standards of excellence and driving the success of our organization.

In this role, you will be responsible for leading a team of call center representatives, monitoring their performance, and providing feedback and training to help optimize their performance and productivity. You will also be responsible for implementing and maintaining call center equipment, software, and systems to ensure smooth operations.

We are looking for someone with a strong background in call center management, excellent communication and...

Are you ready to make a profound impact on children's and families' lives while advancing your healthcare management career? UNIFI Autism Care is seeking a dynamic and compassionate Center Manager to join our team!

As our Center Manager, you'll play a crucial role in our therapy clinic, ensuring seamless operations. More importantly, you'll be the heart of our clinic, fostering a warm and welcoming environment for our patients and staff, making you an integral part of our team.

If you have a talent for multitasking, excellent communication skills, and a passion for helping others, we want to hear from you! Join UNIFI Autism Care and be part of a mission-driven organization that not only values diversity but actively promotes a positive company culture, where everyone is respected, appreciated, and included.

Essential Duties and Responsibilities

• Oversee the center's daily operations and administrative tasks
• Ensure the...

As a leader in CoreSite’s Operations team, the Manager - Data Center Operations is responsible for all operational aspects and uptime of the data center.  The manager is responsible for providing Field level technical expertise and program management for the maintenance and operation of the electrical, mechanical, fire life safety, security, and communications infrastructure as well as any applicable base building support systems.  All Data Center Operations staff reports through the Manager - Data Center Operations. 

 Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.

 Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.

 Fire Life Safety responsibilities will include wet sprinkler systems and pre-action...

The Contact Center Assistant Manager is responsible for all production-related aspects of the assigned project(s). The Contact Center Assistant Manager acts as a point of contact to the client.

Primary Responsibilities:

· Coordinates and oversees the day-to-day workflow of Contact Center Supervisors.

· Assists with performance evaluations that are timely and constructive.

· Assists the Contact Center Manager with employment actions, including discipline and termination of employees in accordance with company policy.

· Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency.

· Manages daily aspects of the department and its staff to ensure projects are completed and goals and customer needs are met.

· Manages conflicts and resolves complaints about or within the department.

· Manages one or more production projects simultaneously

The salary for this role is $55,000.00...

"Is your passion in retail?” We are looking for a Retail Assistant Store Manager to oversee the daily operations for our store in Tysons, VA. The ideal candidate will have prior management experience and solid working knowledge in a retail store environment. “Do you have the gift of motivating those around you?” The successful leader will have experience building and motivating a team to effectively serve the customer and drive sales revenue.

CORE VALUES- Be Kind, Own It, Work Together, Communicate, Mentor and HAVE FUN!

● Own the business with an entrepreneurial spirit

● Create and ensure a cohesive work environment that inspires engagement of associates

● Possess the UNTUCKit CORE values

● Confidently train, coach and develop team members using UNTUCKit University training tools and resources

● Be able to adapt to an UNTUCKit selling culture

● Lead by example to motivate team and achieve maximum...

As an employee, the Fitness Center Manager will support the mission, vision, and values of HealthSource Solutions and be familiar with and abide by all HealthSource Solutions policies and procedures. This individual interacts directly with students and faculty fitness center members. Responsiveness to customer needs and interests is essential. The Wellness Program Manager supervises part-time lifeguards, intermural specialists, and specialty group exercise instructors who provide a variety of center services to individuals and groups. Regular communication and responsiveness to these employees’ needs are important.

The Fitness Center Manager is responsible for the fitness center operations, including the supervision of staff, oversight of the facility, development and management of policies and procedures, and promotion of the facility and services.

Schedule may vary: 40 hrs. per week

*Desired availability would be early start (6-7 am) 2-3 days per week and late...

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven...

Prominence is looking for a Contact Center and Access Transformation Project Manager.

Who We Are

Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation’s leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it’s guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost.

Ranked as a best place to work over 27 times (and counting!), Prominence’s culture provides consultants with a supportive environment that allows you to innovate...

Primary Responsibilities:

• Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.
• Data Management: Source and mine data to support strategic continuous improvement initiatives.
• Work Scheduling: Generate and distribute weekly work schedules for call center representatives.
• Collaboration: Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance.

Requirements

• Attention to Detail: Ability to meticulously review and assess call quality, identifying areas for improvement.
• Strong Communication Skills: Proficiency in articulating feedback clearly and professionally to call center agents.
• Analytical Skills: Ability...

JOB DESCRIPTION

TITLE: SENIOR ACTIVITY CENTER MANAGER

HOURS: 30 HOURS PER WEEK – NON-EXEMPT POSITION

SUPERVISOR: DIRECTOR OF OPERATIONS

SALARY:$18.54 PER HOUR

­SUMMARY STATEMENT OF POSITION:

Responsible for the day-to-day management and operation of a senior activity center providing social interaction and support services to participants who attend the site. Creates and encourages a friendly, caring environment to foster interaction among center participants.

REGULAR TASKS:

• Planning, organizing, and ensuring ongoing programs and activities are of interest to center participants including the coordination of transportation and meal service.
• ...

Overview

Corcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Manager, Enrollments to join their Purchase Order (PO) Solutions team within the Customer Success organization.

The Manager, Enrollments is a player/coach role responsible for oversight of a team of Enrollment Specialists in their responsibilities to enroll, onboard, and enable suppliers to participate in our S2P Purchase Order (PO) platform. In addition, this role is expected to retain call and email outreach responsibilities for a portion of the supplier portfolio.

This position requires a dynamic leader with proven program and operational management skills who can reinforce the vision of the PO Solutions program through the team and continually highlight program value for suppliers within the program.

We are currently hiring out of our Cherry Hill, NJ office, however, this role may be eligible for voluntary work-from-home consideration. In...

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven experience in supervising a call center or customer service team
- Strong project management skills with the ability to prioritize tasks effectively
- Proficiency in...

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven...

As we expand our operations, we are seeing a highly effective Call Center Manager to lead the team we call Customer Experience Representatives (CERs)!

This team is the front line of communication with our customers, from the initial point of contact through the follow up. They sell, schedule, dispatch, and maintain relationships with customers, industry partners, and field technicians. This team currently consists of 3 employees working remotely in the Orlando area.

Starting salary between $50,000 and $70,000 Annually, depending on experience!

This is a full-time, fully remote position with planned in person meetings and company wide gatherings. Must reside in the Greater Orlando area. We will provide a computer for business use and any related technical support.

Our ideal candidate would have previous experience in call center or customer service management in the home service...