Call Center Manager
Joyce Windows, Sunrooms & Baths
Berea, ohio
Job Details
Full-time
Full Job Description
Are you a hands-on leader with a passion for training and uptraining? Do you thrive in a fast-paced environment and have a strong understanding of call center appointment setting? We are looking for a highly focused Call Center Manager with a positive, consistent attitude to join our team!
What You’ll Do:
- Lead a team of appointment setters to meet and exceed daily goals
- Develop, train, and uptrain staff to ensure maximum performance and efficiency
- Monitor and improve call center metrics
- Drive team motivation and foster a positive work environment
- Ensure consistent and clear communication with your team
What You Bring:
- Extensive experience in call center management and appointment setting
- Proven track record of leading and developing high-performing teams
- A passion for hands-on training and employee growth
- Excellent communication skills and a positive, can-do attitude
- Ability to thrive in a fast-paced, results-driven environment