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Call Center Manager

Joyce Windows, Sunrooms & Baths

Berea, ohio


Job Details

Full-time


Full Job Description

Are you a hands-on leader with a passion for training and uptraining? Do you thrive in a fast-paced environment and have a strong understanding of call center appointment setting? We are looking for a highly focused Call Center Manager with a positive, consistent attitude to join our team!

What You’ll Do:

  • Lead a team of appointment setters to meet and exceed daily goals
  • Develop, train, and uptrain staff to ensure maximum performance and efficiency
  • Monitor and improve call center metrics
  • Drive team motivation and foster a positive work environment
  • Ensure consistent and clear communication with your team

What You Bring:

  • Extensive experience in call center management and appointment setting
  • Proven track record of leading and developing high-performing teams
  • A passion for hands-on training and employee growth
  • Excellent communication skills and a positive, can-do attitude
  • Ability to thrive in a fast-paced, results-driven environment

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