Call Center Manager in Ohio

Are you a hands-on leader with a passion for training and uptraining teams to achieve exceptional results? Do you have a deep understanding of B2C call center operations, particularly appointment setting, and love the challenge of growing a call center to meet the demands of expanding markets? If you thrive in a fast-paced environment and excel at developing high-performing teams, we want you as our Call Center Manager!

What You’ll Do:

Lead and Grow a High-Performance Team:

• Oversee and manage a team of appointment setters, driving them to exceed daily, weekly, and monthly goals.
• Foster a culture of accountability and excellence by providing clear goals and expectations.
• Monitor live calls, deliver real-time feedback, and hold regular coaching sessions to ensure top performance.
• Build personalized coaching plans for each team member, helping them grow and contribute to the team’s...

Call Center Manager – Hands-On Leader with Expertise in Appointment Setting & Team Development

Are you a highly focused, hands-on leader with a deep understanding of call center operations, especially in appointment setting? Do you excel at not just managing but also mentoring and developing a team to achieve exceptional results? We are looking for a Call Center Manager who embodies leadership through action, with a passion for training, uptraining, and fostering a positive, high-performance culture.

Key Responsibilities:

• Team Leadership & Performance Management:
• Directly manage and oversee a team of appointment setters, ensuring daily, weekly, and monthly targets are met or exceeded.
• Drive a culture of accountability and performance by providing clear KPIs and holding team members to high standards.
• Monitor live calls, provide real-time feedback, and...

Are you a hands-on leader with a passion for training and uptraining? Do you thrive in a fast-paced environment and have a strong understanding of call center appointment setting? We are looking for a highly focused Call Center Manager with a positive, consistent attitude to join our team!

What You’ll Do:

• Lead a team of appointment setters to meet and exceed daily goals
• Develop, train, and uptrain staff to ensure maximum performance and efficiency
• Monitor and improve call center metrics
• Drive team motivation and foster a positive work environment
• Ensure consistent and clear communication with your team

What You Bring:

• Extensive experience in call center management and appointment setting
• Proven track record of leading and developing high-performing teams
• A passion for hands-on training and employee growth
• Excellent communication skills and a...