Remote Call Center Manager

TalentLNX is seeking an experienced and dynamic Remote Healthcare Patient Support Services, Call Center Manager to join our growing team. In this position, you will be responsible for leading a remote team of 15-25 call center representatives, ensuring that they deliver top-notch customer service to patients while achieving performance targets. Your leadership and strategic vision will play a crucial role in enhancing our client relationships and driving operational excellence.

As a Remote Call Center Manager, you will implement best practices that optimize call center processes, foster employee engagement, and create a cohesive remote working environment. If you have a proven track record of managing call center operations effectively and are passionate about customer experience, we want to hear from you!

Responsibilities

• Oversee daily operations of the remote call center, ensuring team performance aligns with organizational goals.
• Develop and implement strategies to improve customer satisfaction and call center KPIs.
• Provide coaching, mentorship, and performance evaluations to remote staff to support their growth and success.
• Analyze call center metrics to identify trends and areas for improvement.
• Coordinate scheduling and workflow management to maintain optimal staffing levels.
• Ensure compliance with industry regulations and organizational policies.
• Foster a positive team culture that encourages collaboration and engagement among remote employees.
• Implement new technologies and processes to enhance operational efficiency.

Requirements

• Bachelor's degree in business administration or a related field.
• 3+ years of experience in call center management, preferably in a remote setting.
• Strong leadership skills with a proven ability to motivate and develop a remote team.
• Excellent communication and interpersonal skills.
• Proficiency in call center management software and remote collaboration tools.
• Strong analytical skills for interpreting metrics and implementing improvements.
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities.
• Demonstrated commitment to exceptional customer service and satisfaction.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources