Remote Call Center Manager

We are looking for an experienced and dynamic Call Center Manager / Live Chat Support specialist to oversee our customer service operations remotely. In this role, you will be responsible for managing a team of customer service representatives while ensuring high levels of customer satisfaction through effective communication and problem resolution. You will implement strategies to improve call handling efficiency, oversee live chat interactions, and develop training programs for the team. An ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. If you thrive in a fast-paced environment and have a proven track record in managing customer support teams, we want to hear from you!

Responsibilities

• Supervise and manage the daily operations of the call center and live chat support team.
• Ensure team members are trained to provide outstanding customer service and resolve inquiries effectively.
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TalentLNX is seeking an experienced and dynamic Remote Healthcare Patient Support Services, Call Center Manager to join our growing team. In this position, you will be responsible for leading a remote team of 15-25 call center representatives, ensuring that they deliver top-notch customer service to patients while achieving performance targets. Your leadership and strategic vision will play a crucial role in enhancing our client relationships and driving operational excellence.

As a Remote Call Center Manager, you will implement best practices that optimize call center processes, foster employee engagement, and create a cohesive remote working environment. If you have a proven track record of managing call center operations effectively and are passionate about customer experience, we want to hear from you!

Responsibilities

• Oversee daily operations of the remote call center, ensuring team performance aligns with organizational goals.
• Develop...