Center Manager

Call Center Manager – To $90K – New Haven, CT (Hybrid Remote) – Job # 3434

Who We Are

The Symicor Group is a boutique talent acquisition firm based in Lincolnshire, IL & Rockport, TX. Our nationally unique value proposition centers around providing the very best available banking and accounting talent. In fact, most of our recruiters are former bankers or accountants themselves!

We know how to evaluate the very best banking and accounting talent available in the market. Whether you are a candidate seeking a new opportunity or a bank or company president trying to fill an essential position, The Symicor Group stands ready to deliver premium results for you.

The Position

Our bank client is seeking to fill a Hybrid Remote Call Center Manager role based in the greater New Haven, CT market. The selected candidate will be responsible for supervising all functions of the customer center and digital account opening team.  This person...

We are seeking a Call Center Manager to join our dynamic team! In this role, you will be responsible for overseeing daily operations, managing personnel, and ensuring maximum efficiency within our call center. Your leadership will be crucial in driving our customer service excellence and achieving our organizational goals by fostering a supportive and innovative work environment.

Primary Responsibilities and Duties:

• Staff Management: Hire, train, and supervise call center representatives to ensure high performance and customer satisfaction.
• Performance Monitoring: Analyze call center metrics and prepare reports for upper management to assess team performance against established objectives.
• Goal Development: Collaborate with management to set daily operational goals that align with company objectives.
• Coaching and...

This position works onsite five days a week in our Northbrook, Illinois corporate office. Remote work is not an option.

Primary Responsibilities:

• Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.
• Data Management: Source and mine data to support strategic continuous improvement initiatives.
• Work Scheduling: Generate and distribute weekly work schedules for call center representatives.
• Collaboration: Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance.

Requirements

• Attention to Detail: Ability to meticulously review and assess call quality, identifying areas for improvement.
• Strong...

European Wax Center is looking for an exceptional Center Manager to oversee all aspects of daily operations while focusing on achieving sales goals and delivering exceptional customer service.

As Center Manager, you will be responsible for:

• Infusing the team with a passion for creating outstanding guest experiences
• Recruiting, training and retaining Sales Associates and Estheticians
• Fostering a positive work environment that encourages new ideas and innovative problem solving
• Setting Associate goals that focus on sales growth and profitability
• Coaching performance through available metrics and encouraging Associate's professional growth through achievement and accountability
• Implementing and executing systems/process consistent with a high performing franchise
• Creating visual tracking and analytical reports using Excel, Word and Power Point
• Organizing outreach and...

TechFlow, Inc. is seeking an experienced Call Center Manager to lead and optimize our call center operations. This role is crucial for ensuring a high level of customer satisfaction and operational efficiency in our dedicated support team. The ideal candidate is a proactive leader who fosters a positive working environment while driving performance and quality standards.

Key Responsibilities

• Lead the team to achieve and exceed client KPIs and SLAs, ensuring a high standard of service delivery.

• Monitor and manage operational budgets, staffing levels, and resources to ensure optimal efficiency.
• Implement strategies to reduce attrition and maintain a fully staffed team that meets business needs.
• Drive performance through regular coaching, mentoring, and professional development of team members.
• Conduct regular performance evaluations, providing constructive feedback, and executing...

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven...

REEDS Jewelers is excited to announce a new Store Manager position available on our team!

REEDS Jewelers proudly celebrated its 78th Anniversary in July of 2024. We’re family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. To learn more about us, visit our careers page at REEDS.jobs.

Our sales professionals have passion, integrity, and love connecting with customers. We build lifelong relationships in a productive sales environment and finds success through friendly, personalized service guiding customers through in-store and online purchases.

Store Managers develop sales associates to be capable, confident, and successful by being responsible and accountable for the overall vision, direction, growth, profitability, and success of our retail store.

We offer plenty of resources for you to learn about the designers we proudly represent and the top selling...

"Is your passion in retail?” We are looking for a Retail Assistant Store Manager to oversee the daily operations for our store in Tysons, VA. The ideal candidate will have prior management experience and solid working knowledge in a retail store environment. “Do you have the gift of motivating those around you?” The successful leader will have experience building and motivating a team to effectively serve the customer and drive sales revenue.

CORE VALUES- Be Kind, Own It, Work Together, Communicate, Mentor and HAVE FUN!

• Own the business with an entrepreneurial spirit
• Create and ensure a cohesive work environment that inspires engagement of associates
• Possess the UNTUCKit CORE values
• Confidently train, coach and develop team members using UNTUCKit University training tools and resources
• Be able to adapt to an UNTUCKit selling culture
• Lead by example to motivate team and achieve maximum results
• Maintain...

Establish patient and referral calling operations from Guyana to support our comprehensive revenue cycle management model for HME, infusion, and home health providers. Develop and optimize workflows from the ground up (including creation, documentation, training and monitoring), and identifying key areas for success. Collaborate closely with country managers to establish and integrate Prochant’s company culture in the new location. Aim to expand the workforce to over 100 FTEs by the end of 2024 through rigorous training and development initiatives.

Requirements

• Educating, coaching, and auditing operational team toward production, quality, and other KPI outcomes
• Be a client advocate and collaborator, working as a partner
• Keep informed on regulatory and compliance obligations
• Work closely with country manager and on-site resources to build Prochant culture, expanding to 100+ FTEs by end of 2024
• Be a...

"Is your passion in retail?” We are looking for a Retail Store Manager to oversee the daily operations if our store in Boca Raton, FL. The ideal candidate will have prior management experience and solid working knowledge in a retail store environment. “Do you have the gift of motivating those around you?” The successful leader will have experience building and motivating a team to effectively serve the customer and drive sales revenue.

CORE VALUES- Be Kind, Own It, Work Together, Communicate, Mentor and HAVE FUN!

RESPONSIBILITIES

• Lead through the UNTUCKit CORE values
• Champion of personal development through partnership with your direct supervisor
• Create and ensure a cohesive work environment that inspires engagement
• Confidently train, coach and develop team members using UNTUCKit University training tools and resources
• Be able to adapt to an UNTUCKit selling culture
• Manage and motivate staff to achieve...

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven...

European Wax Center is looking for an exceptional Center Manager to oversee all aspects of daily operations while focusing on achieving sales goals and delivering exceptional customer service.

As Center Manager, you will be responsible for:

• Infusing the team with a passion for creating outstanding guest experiences
• Recruiting, training and retaining Sales Associates and Estheticians
• Fostering a positive work environment that encourages new ideas and innovative problem solving
• Setting Associate goals that focus on sales growth and profitability
• Coaching performance through available metrics and encouraging Associate's professional growth through achievement and accountability
• Implementing and executing systems/process consistent with a high performing franchise
• Creating visual tracking and analytical reports using Excel, Word and Power Point
• Organizing outreach and...

European Wax Center is looking for an exceptional Center Manager to oversee all aspects of daily operations while focusing on achieving sales goals and delivering exceptional customer service.

As Center Manager, you will be responsible for:

• Infusing the team with a passion for creating outstanding guest experiences
• Recruiting, training and retaining Sales Associates and Estheticians
• Fostering a positive work environment that encourages new ideas and innovative problem solving
• Setting Associate goals that focus on sales growth and profitability
• Coaching performance through available metrics and encouraging Associate's professional growth through achievement and accountability
• Implementing and executing systems/process consistent with a high performing franchise
• Creating visual tracking and analytical reports using Excel, Word and Power Point
• Organizing outreach and...

Path Construction seeks a qualified Senior Project Manager to join our organization in the Chicago, IL area. We are a rapidly growing commercial general contractor with offices in Arlington Heights, IL; Charlotte, NC; Knoxville, TN; Tampa, FL; Dallas, TX; and Phoenix, AZ with projects throughout he country. The right candidate will have 7 years of project management experience in Data Center construction. Path is looking for people with great technical skills, good communication skills, and a strong attention to detail.

Duties for Senior Project Managers include: Leading and managing a project team in building successful projects, cost control for full P+L responsibility, managing day-to-day activities of subcontractors and suppliers, contract administration, procurement, estimating, pay requests, change orders, requests for information, cost control, scheduling, tracking submittals, safety controls, maintaining and delivering a high level...

"Is your passion in retail?” We are looking for a Retail Assistant Store Manager to oversee the daily operations for our store in Denver, CO. The ideal candidate will have prior management experience and solid working knowledge in a retail store environment. “Do you have the gift of motivating those around you?” The successful leader will have experience building and motivating a team to effectively serve the customer and drive sales revenue.

CORE VALUES- Be Kind, Own It, Work Together, Communicate, Mentor and HAVE FUN!

• Own the business with an entrepreneurial spirit
• Create and ensure a cohesive work environment that inspires engagement of associates
• Possess the UNTUCKit CORE values
• Confidently train, coach and develop team members using UNTUCKit University training tools and resources
• Be able to adapt to an UNTUCKit selling culture
• Lead by example to motivate team and achieve maximum results
• Maintain...

This program provides a virtual triage service in support of patient care and treatment for a targeted audience. Using a patient-centric approach, the clinical and non-clinical team will assess and direct callers to the appropriate level of care, source providers, facilitate medical appointments and answer program questions.
This person will oversee the daily operations of the assigned program to ensure smooth operational performance and that all service level agreement metrics (SLAs) are met. Reporting to the Senior Program Manager, this position will serve on the management team and as the key personnel on all contact center operations, compliance, and performance matters. Support the services provided by the agents, implement program improvement planning and implementation, and ensure efficient, effective recruiting and workforce management.

Essential Duties and Responsibilities:

- Oversee the daily operations of a call center team to ensure...

Ready to Ignite your career and work alongside some of the most innovative and brightest professionals in the GovCon Space? Join us and unleash your potential working in an Agile environment managing and modernizing enterprise systems.

Your Role

• Manage the day-to-day operations of multiple data centers, including network infrastructures, server platforms, installed systems and software environments, databases, and application servers.
• Ensure operational availability and security of systems through the implementation and maintenance of operational practices such as patching and vulnerability remediation.
• Monitor and maintain system performance, troubleshooting issues as they arise to minimize downtime.
• Oversee the reporting and escalation processes, ensuring timely resolution of issues.
• Ensure staffing levels are adequate to meet operational needs, including hiring, training, and scheduling contract...

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven...

Company Overview

Our company was founded with great aspirations to reshape the industry as we know it. Our mission as a company is to make a real impact for the greater good of the communities.

Today, we are delivering a full range of infrastructure solutions for Power, Telecommunications providers, Electric, Water & Gas Utilities, Wireless Carriers, and the Technology Deployment sector 

Position Overview:

The Data Center Construction Manager at Utilities One will lead the complete lifecycle of data center construction projects, from initial planning to final delivery. This role requires comprehensive knowledge of construction project management, experience with data center builds, and strong leadership abilities to ensure projects are delivered on time, within budget, safely, and to the highest standards.

Requirements

Responsabilities:

• Develop...

Path Construction seeks a qualified Senior Project Manager to join our organization in the Chicago, IL area. We are a rapidly growing commercial general contractor with offices in Arlington Heights, IL; Charlotte, NC; Knoxville, TN; Tampa, FL; Dallas, TX; and Scottsdale, AZ with projects throughout he country. The right candidate will have 7 years of project management experience in Data Center construction. Path is looking for people with great technical skills, good communication skills, and a strong attention to detail.

Duties for Senior Project Managers include: Leading and managing a project team in building successful projects, cost control for full P+L responsibility, managing day-to-day activities of subcontractors and suppliers, contract administration, procurement, estimating, pay requests, change orders, requests for information, cost control, scheduling, tracking submittals, safety controls, maintaining and delivering a high...

Path Construction seeks a qualified Senior Project Manager to join our organization in the Chicago, IL area. We are a rapidly growing commercial general contractor with offices in Arlington Heights, IL; Charlotte, NC; Knoxville, TN; Tampa, FL; Dallas, TX; and Scottsdale, AZ with projects throughout he country. The right candidate will have 7 years of project management experience in Data Center construction. Path is looking for people with great technical skills, good communication skills, and a strong attention to detail.

Duties for Senior Project Managers include: Leading and managing a project team in building successful projects, cost control for full P+L responsibility, managing day-to-day activities of subcontractors and suppliers, contract administration, procurement, estimating, pay requests, change orders, requests for information, cost control, scheduling, tracking submittals, safety controls, maintaining and delivering a high...

As a leader in CoreSite’s Operations team, the Senior Manager - Data Center Operations is responsible for all operational aspects and uptime of the data center. The Senior Manager - Data Center Operations is responsible for providing field level technical expertise and program management for the maintenance and operation of the electrical, mechanical, fire life safety, security, and communications infrastructure as well as any applicable base building support systems. All Data Center Operations staff reports through the Senior Manager - Data Center Operations.

Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.

Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.

Fire Life Safety responsibilities will include wet sprinkler systems...

Description

As a leader in CoreSite’s Operations team, the Manager - Data Center Operations is responsible for all operational aspects and uptime of the data center.  The manager is responsible for providing Field level technical expertise and program management for the maintenance and operation of the electrical, mechanical, fire life safety, security, and communications infrastructure as well as any applicable base building support systems.  All Data Center Operations staff reports through the Manager - Data Center Operations. 

Please note this position is for the Swing Shift which includes the hours of: 3pm - 1130pm PT

 Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.

 Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the...

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven...