All Call Center Manager Vacancies In All USA Companies — Options In Each And Every State — Jobhire

Call Center Manager

Clean Air Task Force

N/AN/A

Clean Air Task Force (CATF) is a nonprofit organization working to safeguard against the worst impacts of climate change by catalyzing the rapid global development and deployment of low-carbon energy and other climate-protecting technologies. This is accomplished through research and analysis, public advocacy leadership, and partnership with the private sector. CATF is highly respected for its deep expertise and research on energy and industrial systems and potential strategies, technologies, and policies that can radically shrink their impact on the planet's atmosphere. Our team of experts and advocates (and global network of subject matter experts and civil society partners) put this research and knowledge into action by designing and enacting public policies that drive toward zero emissions. We also support policies and work directly with private industry to innovate in technology to make the path to zero emissions swift and affordable. CATF has offices in Boston, Washington...

Full-time

Call Center Workforce Management

USA Clinics Group

Northbrook, illinois

Primary Responsibilities:

Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.
Data Management: Source and mine data to support strategic continuous improvement initiatives.
Work Scheduling: Generate and distribute weekly work schedules for call center representatives.
Collaboration: Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance.

Requirements

Attention to Detail: Ability to meticulously review and assess call quality, identifying areas for improvement.
Strong Communication Skills: Proficiency in articulating feedback clearly and professionally to call center agents.
Analytical Skills: Ability...

Full-time

Call Center Manager

TalentLNX

Orlando, florida

TalentLNX, a leading human capital solutions firm, is seeking a dedicated and result-driven individual to join our team as a Call Center Manager. As a Call Center Manager, you will be responsible for overseeing and managing the daily operations of our call center, ensuring that our clients receive exceptional service and support. With a focus on providing efficient and effective customer interactions, you will play a crucial role in maintaining our high standards of excellence and driving the success of our organization.

In this role, you will be responsible for leading a team of call center representatives, monitoring their performance, and providing feedback and training to help optimize their performance and productivity. You will also be responsible for implementing and maintaining call center equipment, software, and systems to ensure smooth operations.

We are looking for someone with a strong background in call center management, excellent communication and...

Not Specified

Call Center Manager

P.E.A.C.H. Teams

Carlsbad, california

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven...

Full-time

Call Center Workforce Management

USA Clinics Group

Northbrook, illinois

Primary Responsibilities:

Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.
Data Management: Source and mine data to support strategic continuous improvement initiatives.
Work Scheduling: Generate and distribute weekly work schedules for call center representatives.
Collaboration: Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance.

Requirements

Attention to Detail: Ability to meticulously review and assess call quality, identifying areas for improvement.
Strong Communication Skills: Proficiency in articulating feedback clearly and professionally to call center agents.
Analytical Skills: Ability...

Full-time

Manager, Enrollments (Call Center)

Corcentric

Cherry Hill, new jersey

Overview

Corcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Manager, Enrollments to join their Purchase Order (PO) Solutions team within the Customer Success organization.

The Manager, Enrollments is a player/coach role responsible for oversight of a team of Enrollment Specialists in their responsibilities to enroll, onboard, and enable suppliers to participate in our S2P Purchase Order (PO) platform. In addition, this role is expected to retain call and email outreach responsibilities for a portion of the supplier portfolio.

This position requires a dynamic leader with proven program and operational management skills who can reinforce the vision of the PO Solutions program through the team and continually highlight program value for suppliers within the program.

We are currently hiring out of our Cherry Hill, NJ office, however, this role may be eligible for voluntary work-from-home consideration. In...

Not Specified

Call Center Manager

P.E.A.C.H. Teams

Bloomington, minnesota

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven experience in supervising a call center or customer service team
- Strong project management skills with the ability to prioritize tasks effectively
- Proficiency in...

Not Specified

Call Center Manager

P.E.A.C.H. Teams

Carlsbad, california

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven...

Full-time

Call Center Manager

Classet

Orlando, florida

As we expand our operations, we are seeing a highly effective Call Center Manager to lead the team we call Customer Experience Representatives (CERs)!

This team is the front line of communication with our customers, from the initial point of contact through the follow up. They sell, schedule, dispatch, and maintain relationships with customers, industry partners, and field technicians. This team currently consists of 3 employees working remotely in the Orlando area.

Starting salary between $50,000 and $70,000 Annually, depending on experience!

This is a full-time, fully remote position with planned in person meetings and company wide gatherings. Must reside in the Greater Orlando area. We will provide a computer for business use and any related technical support.

Our ideal candidate would have previous experience in call center or customer service management in the home service...

Full-time
Call Center Workforce Management
USA Clinics Group
Northbrook, illinois
Primary Responsibilities:

Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.

Data Management: Source and mine data to support strategic continuous improvement initiatives.

Work Scheduling: Generate and distribute weekly work schedules for call center representatives.

Collaboration: Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance.

Requirements

Attention to Detail: Ability to meticulously review and assess call quality, identifying areas for improvement.

Strong Communication Skills: Proficiency in articulating feedback clearly and professionally to call center agents.

Analytical Skills: Ability...

Not Specified
Call Center Manager
P.E.A.C.H. Teams
Bloomington, minnesota
Job Summary:
We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.
Requirements
Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly
Experience:
- Proven experience in supervising a call center or customer service team
- Strong project management skills with the ability to prioritize tasks effectively
- Proficiency in...

Full-time
Project Manager - Call Center (Bethesda,MD)
Ivyhill Technologies LLC
Bethesda, maryland
Ivyhill is a seeking a Project Manager for a location in Bethesda,MD. The qualified Project Manager (PM) will The Project Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising all resources serving the requirement. The PM is responsible for initiating and planning all programs and projects and, if appropriate, assigning and managing resources to perform the work of the program/project plan. The PM will provide oversight of the project for contract employees. Will oversee the start-up and transition activities, review and complete project deliverables, and monitor productivity and quality performance of all contract personnel, maintaining a close and professional working relationship with the client.
The PM will provide weekly updates to the customer on the work, training, and personnel. Responsible for equipment that is provided to the staff and will ensure that all equipment is...

Not Specified
Call Center Manager
P.E.A.C.H. Teams
Bloomington, minnesota
Job Summary:
We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.
Requirements
Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly
Experience:
- Proven experience in supervising a call center or customer service team
- Strong project management skills with the ability to prioritize tasks effectively
- Proficiency in...

Full-time
Call Center Manager - In-House
United Placement Group
Bradenton, florida
At OnSchedule, we are dedicated to providing exceptional customer service while fostering a supportive and innovative work environment. If you are an experienced Call Center Manager with a keen eye for identifying top remote talent and a passion for driving organizational excellence, we invite you to apply today!
Primary Responsibilities and Duties:

Training, Coaching, and Leading: Train, coach, mentor and manage call center staff to ensure they excel in customer outreach.

Customer Interaction: Handle escalated customer inquiries, guide employees through difficult calls or issues, and effectively diffuse angry customers.

Performance Management: Oversee the call center team to achieve both quantitative and qualitative objectives.

Product/Service Rollout: Collaborate with cross-functional teams to create rollout plans for new products, services, or...

Not Specified
Call Center Manager
P.E.A.C.H. Teams
Bloomington, minnesota
Job Summary:
We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.
Requirements
Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly
Experience:
- Proven experience in supervising a call center or customer service team
- Strong project management skills with the ability to prioritize tasks effectively
- Proficiency in...

Full-time
Call Center Manager - In-House
United Placement Group
Bradenton, florida
At OnSchedule, we are dedicated to providing exceptional customer service while fostering a supportive and innovative work environment. If you are an experienced Call Center Manager with a keen eye for identifying top remote talent and a passion for driving organizational excellence, we invite you to apply today!
Primary Responsibilities and Duties:

Training, Coaching, and Leading: Train, coach, mentor and manage call center staff to ensure they excel in customer outreach.

Customer Interaction: Handle escalated customer inquiries, guide employees through difficult calls or issues, and effectively diffuse angry customers.

Performance Management: Oversee the call center team to achieve both quantitative and qualitative objectives.

Product/Service Rollout: Collaborate with cross-functional teams to create rollout plans for new products, services, or...

Full-time
Global Patient Call Center Manager
Prochant US
Charlotte, north carolina
Estabish patient and referral calling operations from Guyana to support our comprehensive revenue cycle management model for HME, infusion, and home health providers. Develop and optimize workflows from the ground up (including creation, documentation, training and monitoring), and identifying key areas for success. Collaborate closely with country managers to establish and integrate Prochant’s company culture in the new location. Aim to expand the workforce to over 100 FTEs by the end of 2024 through rigorous training and development initiatives.
Requirements

Educating, coaching, and auditing operational team toward production, quality, and other KPI outcomes

Be a client advocate and collaborator, working as a partner

Keep informed on regulatory and compliance obligations

Work closely with country manager and on-site resources to build Prochant culture, expanding to 100+ FTEs by end of 2024

Be a subject...

Full-time
Telemedicine Call Center Manager
VIGILINT
Morrisville, north carolina
The Call Center Operations Manager shall perform tasks associated with managing personnel and the daily functions of a 24/7/365 Medical Operations Center (MOC). These duties include but are not limited to:

Plan, supervise changes, and manage the daily functions of the Medical Operations Call Center.

Communicate job expectations: plan, monitor, appraise and review job contributions, and enforce policies and procedures.

Communicate customer issues with the leadership team and devise ways of improving the customer experience, including resolving problems and complaints.

Conduct needs assessments, performance review, capacity planning and cost/benefit analyses and contribute information and analyses to organizational strategic plans and reviews.

Conduct comprehensive training sessions for new team members, providing them with the necessary knowledge and skills to excel in their roles.

Record statistics, performance...

Full-time
Call Center Manager
United Placement Group
Bradenton, florida
About Us: Join a dynamic and collaborative team where your expertise in remote call center management will play a pivotal role in shaping a successful future. At OnSchedule, we are dedicated to providing exceptional customer service while fostering a supportive and innovative work environment. If you are an enthusiastic Call Center Manager with a keen eye for identifying top remote talent and a passion for driving organizational excellence, we invite you to apply today!
Primary Responsibilities and Duties:

Training, Coaching, and Leading: Train, coach, mentor and manage call center staff to ensure they excel in customer outreach.

Customer Interaction: Handle escalated customer inquiries, guide employees through difficult calls or issues, and effectively diffuse angry customers.

Issue Resolution: Manage and resolve complex issues that cannot be resolved by call...

Not Specified
Call Center Manager
P.E.A.C.H. Teams
Bloomington, minnesota
Job Summary:
We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.
Requirements
Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly
Experience:
- Proven experience in supervising a call center or customer service team
- Strong project management skills with the ability to prioritize tasks effectively
- Proficiency in...

Full-time
Program Manager, Social Services, Call Center
Grand Lodge, Masonic Homes & Acacia Creek
Union City, california
We are actively seeking a Program Manager, Social Services, Call Center
The pay range for this position is $90,000 - $100,000/year
Location: Hybrid office - 3 days WFH, 2 days on site
Schedule: Monday through Friday 9am-5pm (Flexible).
JOB SUMMARY
Are you a seasoned social work professional with strong leadership skills, motivated by a passion to foster positive change in programs and communities? Then this job is perfect for you!
This position oversees the Masonic Assistance call center and its operations. This call center provides information and referral and helps callers access Masonic Homes’ many charitable relief programs, such as the Masonic Homes retirement communities and financial assistance and care management services offered through the Masonic Outreach Services program.
This role involves assessing the needs of information and referral callers and program...