IT Support Specialist
Unleash Recruitment Agency
Charleston, south carolina
We are looking for a customer service-oriented IT Support Specialist to provide technical support to users in an efficient and accurate manner on behalf of our clients. The successful candidate will act as the front liner for our clients' IT departments, solving basic to intermediate technical problems and providing support for all assigned areas. The goal is to ensure that customer value is maintained to the standards set forth by our clients.
Responsibilities:
- Provide first-level contact and convey resolutions to customer issues.
- Properly escalate unresolved queries to the next level of support.
- Track, route, and redirect problems to correct resources.
- Update customer data and produce activity reports.
- Walk customers through problem-solving processes.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Utilize excellent customer service skills and exceed customers’...