Account Manager for an MSP in Pennsylvania

Be the Trusted Advisor Behind Game-Changing IT Solutions!

Do you thrive on building relationships and delivering exceptional service? Are you ready to make a lasting impact by helping businesses unlock the full potential of their IT? ONE 2 ONE Inc., a Managed Service Provider, is searching for a Senior Account Manager who’s as passionate about client success as we are!

What You’ll Do

• Be the Client Hero: Serve as the main point of contact for our top clients, ensuring their needs are met, questions answered, and goals achieved.
• Drive Growth: Develop strategies for retention, renewal, and account growth, identifying ways to bring even more value to each client relationship.
• Collaborate & Deliver: Work closely with technical teams to ensure clients receive top-notch service and timely support.
• ...

Job Expectations:

• Champion and embody the ONE 2 ONE culture by aligning with our vision, mission, and core values.
• Deliver a 5-Star Experience to all existing and potential customers.
• Adhere to all company processes, policies, expectations, and procedures.
• Utilize the company CRM, quoting software, and any other training resources effectively.
• Work independently, remaining productive and proactive as a self-starter focused on profitability.
• Engage in relevant webinars, seminars, conferences, and vendor trainings to stay updated on industry standards and skills.
• Represent ONE 2 ONE in the community through events like conventions and networking opportunities, as guided by management.
• Communicate and collaborate with all departments to meet company and departmental goals.
• Facilitate new customer onboarding for your designated accounts.
• Serve as the interdepartmental liaison...

ONE 2 ONE takes a proactive and business-oriented approach to IT management and strives to deliver a 5-Star IT Experience.  Our focus is educating and empowering those we serve and support. Currently, we are in search of a motivated MSP Account Management Professional to join our team!

The role of an MSP Account Manager is multifaceted, involving elements of client relationship management, cross selling of services, and strategic planning. Their primary goal is to ensure client satisfaction, retention, and long-term success for both the client and the MSP.

Job Expectations:

• Emulate and promote the ONE 2 ONE culture by adhering to vision, mission and core values.
• Provide a 5-Star Experience to all existing and prospective customers
• Follow all company processes, expectations, policies, and procedures
• Proper use of the company CRM system, quoting...

Be the Trusted Advisor Behind Game-Changing IT Solutions!

Do you thrive on building relationships and delivering exceptional service? Are you ready to make a lasting impact by helping businesses unlock the full potential of their IT? ONE 2 ONE Inc., a Managed Service Provider, is searching for a Senior Account Manager who’s as passionate about client success as we are!

What You’ll Do

• Be the Client Hero: Serve as the main point of contact for our top clients, ensuring their needs are met, questions answered, and goals achieved.
• Drive Growth: Develop strategies for retention, renewal, and account growth, identifying ways to bring even more value to each client relationship.
• Collaborate & Deliver: Work closely with technical teams to ensure clients receive top-notch service and timely support.
• ...

Are you passionate about technology and committed to building strong relationships? We’re seeking a dynamic Key Account Manager to join our Marketing & Sales department on our Managed Service Provider (MSP) team! In this role, you’ll be the driving force behind our client relationships, ensuring they receive our 5 Star IT Experience and value from our solutions.

What You’ll Do:

• Cultivate Relationships: Act as the primary point of contact for our key clients, building trust and understanding their unique needs.
• Strategic Solutions: Collaborate with clients to identify opportunities for growth and improvement, structuring our services to meet their goals.
• Cross-Functional Collaboration: Work closely with our technical teams to ensure seamless service delivery and support.
• Performance Tracking: Monitor account performance...