Account Manager for an MSP

Job Expectations:

• Champion and embody the ONE 2 ONE culture by aligning with our vision, mission, and core values.
• Deliver a 5-Star Experience to all existing and potential customers.
• Adhere to all company processes, policies, expectations, and procedures.
• Utilize the company CRM, quoting software, and any other training resources effectively.
• Work independently, remaining productive and proactive as a self-starter focused on profitability.
• Engage in relevant webinars, seminars, conferences, and vendor trainings to stay updated on industry standards and skills.
• Represent ONE 2 ONE in the community through events like conventions and networking opportunities, as guided by management.
• Communicate and collaborate with all departments to meet company and departmental goals.
• Facilitate new customer onboarding for your designated accounts.
• Serve as the interdepartmental liaison for your assigned client accounts, both internally and externally.
• Conduct quarterly and/or annual business reviews with your assigned accounts.
• Prepare, review, and present technology budgeting and planning for your client accounts.
• Manage agreement cancellations and changes in client service agreements for your accounts.
• Provide overall account management support for all client accounts, addressing concerns, complaints, and compliments.
• Showcase in-depth knowledge of each product and service we offer.
• Develop long-term strategies for client retention and relationship building.
• Identify, cultivate, and monitor a robust pipeline of qualified inside sales opportunities.
• Generate and close a specified number of inside sales opportunities in alignment with departmental initiatives and campaigns.
• Participate in client meetings to provide support and deliver impactful sales or company presentations.
• Practice consultative selling by listening, educating customers, building relationships, and fostering trust.
• Deliver compelling sales presentations using the “Top Down” approach and options sales system to maximize closing opportunities.
• Aim to meet or exceed your assigned inside sales quota every quarter.
• Strive to achieve additional key performance metrics as determined by management.

Requirements

• Bachelor’s-level degree and technology experience are required
• Minimum of 2 years of client account management experience
• Demonstrated experience in a quota-driven sales environment
• Strong business acumen with client-focused attitude
• Excellent time management and organizational skills
• Impressive verbal, written, and communications skills
• Strong proficiency with Microsoft Office products
• Experience with CRM software preferred

Benefits

• Salary base ($55,000-$65,000) plus Commission
• Medical, Dental, & Vision with Employer Contribution
• 401K with Employer Match
• Paid Time Off
• Volunteer Time Off
• Employee Assistance Program