Guest Services Practice Manager - Veterinary
Fetch Specialty & Emergency Veterinary Centers
Brandon, florida
Fetch Specialty & Emergency Veterinary Centers is seeking an Assistant Practice Manager for our client services department.
The Guest Services Practice Manager will work in conjunction with the Hospital Director to provide comprehensive leadership in the development and execution of the guest services department.
Essential Functions
- Direct and supervise guest services team members in an active leadership role to ensure team success (70% “on the floor”, 30% office/clerical environment)
- Recruit, interview, hire and train an exceptional GSR team
- Expand and enhance the retention strategies to include career development, succession planning and engagement
- Develop and implement a training program for the GSR team in alignment with the Fetch mission, vision, values, and strategic plan
- Provide leadership and training to the GSR team which facilitates the work of the...