Director of Operations - Managed IT Services

Director of Operations at a growing Technology Consulting and Outsourcing Services Firm located in Orlando, FL

About our Company

ProVal Technologies helps Managed IT Service Providers (MSP’s) to offload centralized services functions like tools management, automation, monitoring, backups, security, and other back-office operations. Think of us as the MSP to an MSP! Our mission is to deliver centralized services in a box to MSPs, so they can focus on being their customers’ trusted advisors and leave operational excellence to our team of professionals. Working with over 100 MSP partners, and 100 employees between the US and India, ProVal’s commitment to our partners and to service excellence has helped us continually grow over 15 years in the space. Our company currently has a revenue of just under 5mm, with a goal to get to 10mm in 3 years. Our vision is to create a 100mm Master-MSP

About the role

As the Director of Operations, you will play a pivotal role in shaping and executing the operational strategy of ProVal Tech. Reporting to the CEO, you will collaborate with cross-functional teams to optimize processes, enhance efficiency, and contribute to the overall growth and success of the company. This individual will have a broad base of experience across Managed IT Services, technology outsourcing, professional services, and offshore operations. They will champion process and systems standardization and optimization across a multi-location delivery model. In EOS (Entrepreneurial Operating System) terms they will be the “Integrator” for our business.

Job Details:

• Salary range: $150,000-$200,000 annually
• Job Type: Full-Time & Hybrid (Orlando,) with ability to commute to the office 2-3 days a week
• Minimum 20 years experience, ideally in Managed IT Services/Technology

Requirements

Proven experience in a senior leadership role, ideally as a Director of Ops / COO within the technology space.

• Min of 20 years’ experience, ideally most of it in the Managed IT Services / Technology outsourcing space.
• Experience with MSP technology – ConnectWise tools, especially around business management.
• Hands-on experience with ConnectWise Manage.
• Experience working with remote (US) and offshore teams.
• Financial acumen and experience creating and managing budgets across company departments.
• Demonstrated ability to lead and motivate teams (both leadership and engineering teams) to achieve strategic objectives.
• Experience with myIT Process (TruMethods) and Evolve is preferred.

• Experience with the EOS model - strategic thinking/problem solving skills & excellent interpersonal communication skills.

Benefits

Great Team Culture

Remote schedule

Unlimited Paid Time Off

Opportunity for Growth and Advancement Including Certifications

Health and Dental Coverage

401k with Company Match

Why ProVal?

At ProVal we have one of the most unique teams around! Our team has experience in several RMM Platforms, including ConnectWise Automate and Kaseya VSA, as well as extensive PSA, Backup, and NOC administration experience. As a new team member, you will have the chance to collaborate with your team to innovate new ideas as you grow within the company!

We offer a benefits package that includes Self-managed PTO (where there is no cap no the hours of PTO you can take per year), medical, dental, and more. We also believe that work/life balance is important, so our hours are Monday through Friday, eight to five, with no on-call expectations!

At ProVal we like to have fun, learn from each other, and help each other grow. We pride ourselves on a positive and enjoyable company culture.

Our Core Values: Passion, Innovation, Growth, Execution, and Integrity