Technical Support Manager
Oceania International
Anaheim, california
With over 10+ years of experience in the laser engraving industry, OMTech is a trusted name in the laser engraving community. At OMTech, our passion for laser machines and the engraver community we serve is our source of pride.
The Technical Support Manager at OMTech Laser is responsible for overseeing the technical support team, ensuring high-quality customer support, and maintaining service excellence. This role involves managing daily operations, providing technical guidance, and supporting the development of team members. The Technical Support Manager will ensure timely and effective resolution of technical issues and contribute to the continuous improvement of support processes.
Requirements
- Lead and manage a team of technical support specialists responsible for providing assistance to customers experiencing issues with OMTech laser systems. Provide guidance, training, and mentorship to ensure the team delivers...