Service Coordinator

Service Coordinator

Job Type:  Full Time  

Pay: $18 - $20 Per Hour  

Schedule: Normal business hours 8:00am – 4:30pm Mon – Sat (5-day workweek) 

Who is Refloor?  

Refloor is America's fastest-growing flooring company, and we owe our success to YOU. It is individuals like you who join our team, fuel our growth, and make us want to continue to thrive. We are committed to team development and customer satisfaction, expanding our reach, and ensuring customers receive nothing less than 5-star experiences. Join us and be part of our exciting journey!  

Mission: 

The mission of the Service Coordinator role is to ensure the smooth and efficient coordination of our flooring service projects from initiation to completion. The Service Coordinator plays a pivotal role in reviewing and validating project details, communicating effectively with customers, scheduling service visits, and resolving any issues that may arise during the process. By efficiently managing administrative tasks and collaborating with customers and field leadership, the Service Coordinator aims to deliver exceptional service and exceed customer expectations. While previous experience in the flooring or home improvement industry is beneficial, the primary focus of the role is to deliver outstanding customer service and facilitate seamless project execution. 

Job Description:  

The Service Coordinator is responsible for reviewing service requests, determining the right solution, and scheduling service visits. They play a key role in entering and verifying job data, coordinating with customers and field leadership, and promptly resolving any issues that may arise during the process. Administrative tasks, including document and information collection, maintenance of customer files, and scheduling service inspections and repair visits. 

Job Responsibilities:  

• Review and validate project details. 

• Verify documents for accuracy and completeness. 

• Communicate effectively with customers, keeping them informed of the flooring project's status and addressing any changes. 

• Provide comprehensive answers and solutions to customer questions. 

• Schedule jobs with customers and installers. 

• Complete miscellaneous administrative tasks related to the project as needed. 

Key Competencies:   

• Action Oriented: Proactive and driven to take the initiative when necessary to ensure successful installations.  

• Customer Focused: A commitment to delivering exceptional service and exceeding customer expectations.  

• Effective Communication: Strong interpersonal and communication skills to liaise between customers and installation crews effectively.  

• Problem Solving and Decision Making: Ability to troubleshoot issues, make informed decisions, and find solutions to ensure smooth installations.  

• Dealing with Ambiguity and Complexity: Adaptability and composure in dealing with complex situations and changing project dynamics.  

What does Refloor offer?  

• PTO including paid holidays.
• 401(K)  
• Medical, Dental, Vision Insurance  
• Life Insurance  
• Advancement Opportunities   

Working Conditions/Physical Abilities 

Work is conducted in an office setting. This is not a remote or work-from-home position. Typical amount of sitting or standing, average mobility within an office environment. Moderate/extensive computer work.  

At Refloor, we take pride in our commitment to quality and customer satisfaction. If you're a detail-oriented, customer-focused individual who is ready to coordinate Luxury Vinyl Plank flooring installations, we want to hear from you!