Account Manager

Tangelo is dedicated to improving healthy food access and promoting healthier lifestyles by making nutritious, affordable, and delicious food options accessible through a benefits platform for low-income families and those with chronic conditions. Our platform provides subsidized medically tailored meals and healthy grocery delivery at reduced costs, or even free, through partnerships with insurance companies, governments, universities, non-profits, and employers.

We are currently seeking a highly motivated and experienced Account Manager to join our team. As an Account Manager at Tangelo, you will play a key role in launching, managing and growing relationships with our existing customers, ensuring their satisfaction and driving customer retention and loyalty.

Role Scope

• Develop, execute, and manage multi-stakeholder projects to launch new programs and clients
• Manage a portfolio of key accounts, serving as the primary point of contact for customer inquiries, requests, and escalations
• Develop and maintain strong relationships with key stakeholders within customer organizations
• Conduct regular check-ins with customers to ensure satisfaction, identify opportunities for upselling and cross-selling, and address any concerns or issues proactively
• Collaborate with cross-functional teams, including customer success, marketing, and operations, to drive customer satisfaction and achieve business goals
• Act as a trusted advisor to customers, providing guidance and recommendations on how to maximize the value and benefits of our products and services
• Monitor customer usage and engagement, and provide insights and recommendations to drive adoption and customer success
• Identify and pursue opportunities for business growth within existing accounts
• Prepare and deliver regular account reviews and reports to customers, showcasing the value and impact of our products and services
• Stay updated on industry trends, competitors, and market insights to inform customer strategies and initiatives

Requirements

• 4+ years of experience in account management, customer success, or a related role, preferably in the healthcare or food industry
• Bachelor's degree in a relevant field
• Exceptional ability to manage multi-stakeholder complex projects
• Strong relationship-building and interpersonal skills
• Excellent communication and presentation skills, with the ability to effectively communicate with both internal and external stakeholders
• Proven track record of managing and growing customer accounts
• Ability to work independently and collaboratively in a fast-paced environment
• Strong analytical and problem-solving skills, including including quantitative analysis skills
• Proficiency in Excel / Google Sheets, digital platforms, and marketing tactics 
• Proficiency in using CRM software and other account management tools
• Passion for promoting health and wellness
• Availability to travel occasionally for client meetings or industry events

Benefits

• Competitive salary
• Health Care Plan (Medical, Dental & Vision)
• Life Insurance
• Unlimited Paid Time Off Policy (Vacation, Sick & Public Holidays)
• Remote First! Work From Home
• Company Provided Hardware
• Wellness Resources