Customer Service Representative

RIA Cast House Engineering, LLC is seeking a friendly and professional Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive customer experience. If you enjoy helping others and have strong communication skills, we would love to hear from you!

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat promptly and professionally.
• Provide accurate information about our products and services to clients.
• Resolve customer issues efficiently and effectively, escalating when necessary.
• Document customer interactions and maintain detailed records.
• Collaborate with other departments to enhance customer satisfaction.
• Participate in training to stay informed about product updates and company policies.
• Contribute to team efforts to improve overall service quality.

Requirements

• High school diploma or equivalent; further education is a plus.
• Experience in customer service or a related field is preferred but not required.
• Strong verbal and written communication skills.
• Ability to handle stressful situations with a calm demeanor.
• Proficient in using computer systems and software.
• Detail-oriented with excellent problem-solving skills.
• A team player with a positive attitude and a desire to help others.