Call Center Representative

Our mission at Hendricks Therapy is to provide outpatient mental health services to those who place their trust in us. We will provide acceptance and compassion, recognizing that each person deserves respect and understanding as they journey toward good mental health. We will strive to empower, challenge, educate, and support individuals, families, and the community at large.

Job Summary:

 As a Call Center Representative, you will be the first point of contact for our customers. You will handle inbound and outbound calls, address customer inquiries, resolve issues, and provide information about our products and services. Your goal is to ensure a positive customer experience and to build lasting relationships with our clients.

Roles and Responsibilities:

• Make outbound calls to follow up with customers, provide information, and address any concerns.
• Resolve customer issues and complaints efficiently and effectively.
• Provide accurate information about products, services, and company policies.
• Maintain detailed and accurate records of customer interactions and transactions.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Meet or exceed performance targets and customer satisfaction goals.
• Stay updated on product knowledge, company updates, and industry trends.
• Collaborate with team members to ensure a seamless customer experience.

Requirements

Job Requirements:

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high call volumes and work in a fast-paced environment.
• Proficiency in using computer systems and customer service software.
• Positive attitude and a strong work ethic.
• Ability to work flexible hours, including evenings and weekends if needed.

Benefits

Pay & Benefits:

• Job Type: Full-Time Hourly Non-Exempt (appx 35+ hours weekly)
• Medical, Dental, Vision, and Life Insurance coverage opportunities available
• Short-term and Long-term Disability Insurance available
• 401K opportunities available with company match up to 2%
• PTO accrual from day one, usable after 90 days
• Paid Holidays
• Frequent catered lunches

*Due to a conflict of interest, no current or former patients of Hendricks Therapy should apply.