Help Desk Manager

·       Oversee the daily operations of the Help Desk team, ensuring timely and effective resolution of technical issues

·       Manage the workflow of support tickets and maintain accurate documentation

·       Develop and implement IT support processes and procedures to improve service quality

·       Train, mentor, and develop Help Desk staff to enhance their skills and performance

·       Act as a key point of contact for escalated support issues and customer feedback

·       Collaborate with other departments to ensure seamless IT operations and service delivery

Requirements

·       Bachelor’s degree in Computer Science, Information Technology, or relevant field preferred

·       5+ years of experience in IT support or Help Desk management roles

·       Strong knowledge of IT service management and ticketing systems

·       Excellent leadership, communication, and interpersonal skills

·       Proven ability to manage multiple priorities in a fast-paced environment

·       ITIL certification or equivalent is a plus

EOE CLIENT provides equal employment opportunities to all employees and applicants in all CLIENT facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, disability, age, military or disabled veteran status, marital status, gender or gender identity, medical condition, genetic information, or sexual orientation in accordance with applicable federal, state and local laws.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Work From Home