Help Desk Manager in District Of Columbia

·       Oversee the daily operations of the Help Desk team, ensuring timely and effective resolution of technical issues

·       Manage the workflow of support tickets and maintain accurate documentation

·       Develop and implement IT support processes and procedures to improve service quality

·       Train, mentor, and develop Help Desk staff to enhance their skills and performance

·       Act as a key point of contact for escalated support issues and customer feedback

·       Collaborate with other departments to ensure seamless IT operations and service delivery

Requirements

·       Bachelor’s degree in Computer Science, Information Technology, or relevant field...