Sales and Customer Support

Job Description:

The Sales Operations & Customer Support Specialists are part of a team that are responsible for building and running efficient processes for global management that enable accurate, consistent, and clean portfolios for Sales compensation, reporting and analysis. The team takes pride in helping internal sales teams organize customer data through a highly efficient scaled support model. Experts in driving process improvements and consistency, Sales Operations & Customer Support Specialists are analytical and strategic with a pragmatic sense of getting things done.

The Sales Operations & Customer Support Specialists are responsible for managing incoming user questions and escalations across several internal systems. They directly troubleshoot issues, analyze root causes and document common resolution paths to improve workflows.  In addition, the individual that will fill this role will assist with additional ad hoc...

Job Summary: The Shipping & Receiving Clerk - Customer & Sales Support will be responsible for managing incoming and outgoing shipments, maintaining accurate records, and ensuring customer satisfaction through excellent service. This role requires proficiency in Excel, strong communication skills, and a proactive attitude. Experience in the dental industry is a significant plus.

Key Responsibilities:

• Customer Service & Sales Support:
• Make outbound calls to customers and handle inquiries professionally.
• Provide excellent customer service and resolve any issues related to shipments.
• Collaborate with the CEO to address problems with damages, shortages, and incorrect orders/shipments.
• Shipping & Receiving:
• Verify and keep records of incoming and outgoing shipments.
• Prepare items for shipment, including assembling, addressing, stamping, and shipping merchandise or materials.
...

Parallel Employment Group is currently seeking a motivated and energetic Sales and Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional sales support and customer service to clients. You will work closely with our sales team to assist with their needs, answer customer inquiries, process orders, and ensure a positive customer experience. This is a great opportunity for someone who enjoys working in a fast-paced environment, has strong communication skills, and thrives in a customer-focused role.

Responsibilities:

• Provide excellent sales support and customer service to clients
• Study and learn the parts catalog to provide the best support possible
• Answer phone calls and emails, responding to customer inquiries
• Assist with order entry, order processing, and tracking shipments
• Coordinate with various departments to ensure timely and accurate delivery of...

The Customer Service Sales Support Specialist is responsible for the direct interaction with customers seeking information about our products and services or with customers placing orders to make a purchase. The Customer Service activities include supporting our internal Design & Sales Teams by coordinating with key customer accounts and/or territories independently, quoting pricing to customers, providing product and services information, processing orders, following up on orders and shipping dates, working with outside sales associates, setting up new items, and other customer related activities.  

Requirements

• Associate or Bachelor degree is a plus
• 2+ years customer service experience (inside/outside sales support experience is ideal)

• Candidate should have basic math skills or analytical skills to process orders

• Effective verbal and written communication skills are...