Customer & Sales Support Clerk

Job Summary: The Shipping & Receiving Clerk - Customer & Sales Support will be responsible for managing incoming and outgoing shipments, maintaining accurate records, and ensuring customer satisfaction through excellent service. This role requires proficiency in Excel, strong communication skills, and a proactive attitude. Experience in the dental industry is a significant plus.

Key Responsibilities:

• Customer Service & Sales Support:
• Make outbound calls to customers and handle inquiries professionally.
• Provide excellent customer service and resolve any issues related to shipments.
• Collaborate with the CEO to address problems with damages, shortages, and incorrect orders/shipments.
• Shipping & Receiving:
• Verify and keep records of incoming and outgoing shipments.
• Prepare items for shipment, including assembling, addressing, stamping, and shipping merchandise or materials.
• Receive, unpack, verify, and record incoming merchandise or materials.
• Arrange transportation of products and contact appropriate carriers for shipping and delivery instructions.
• File and follow up on claims against freight handlers.
• Inventory Management:
• Handle inventory management and perform regular inventory counts.
• Reconcile incoming items with packing lists and verify contents.
• Maintain accurate documentation of inventory shipped and received.
• Ensure cleanliness and organization throughout the storage area.

Qualifications:

• Proficiency in Microsoft Excel.
• Experience in shipping and receiving.
• Strong communication skills and customer-friendly attitude.
• Ability to make outbound calls and handle customer inquiries.
• Eagerness to work and get the job done.
• Adaptability to change and willingness to work in a fast-paced startup environment.
• Experience in the dental industry is a huge plus.

Skills:

• Excellent organizational and time management skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Problem-solving skills and proactive attitude.

Benefits:

• Opportunity to grow with a dynamic startup.
• Collaborative and supportive work environment.
• Competitive salary and benefits package.