Remote Customer Service Representative

Following a 2022 merger of CNSI and Kepro, Acentra Health combines clinical services, technology solutions, and data analytics to accelerate better health outcomes. This is a great time to join our team of passionate individuals working together to pursue the most effective solutions to today’s complex healthcare challenges. Our culture is fueled by passion and driven by purpose.

Customer Service Representative

Are you an experienced Customer Service Representative looking for a new challenge?

Are you motivated, energetic, and excited to become part of the Acentra Health team?

If so, you might be our next new team member!

Position Overview

Join our team as a Customer Service Representative and become an essential player in the vital prior authorization process. In this dynamic role, you will be the first point of contact for our customers, handling incoming calls with a blend of...

Following a 2022 merger of CNSI and Kepro, Acentra Health combines clinical services, technology solutions, and data analytics to accelerate better health outcomes. This is a great time to join our team of passionate individuals working together to pursue the most effective solutions to today’s complex healthcare challenges. Our culture is fueled by passion and driven by purpose.

Customer Service Representative

Position Overview

Join our team as a Customer Service Representative and become an essential player in the vital prior authorization process. In this dynamic role, you will be the first point of contact for our customers, handling incoming calls with a blend of professionalism and care. Your day-to-day responsibilities will include responding to customer inquiries, resolving complaints, and fulfilling requests with precision and adherence to our strict internal policies and procedures.

Your role is...

Job Description

We are seeking a remote customer service representative who will serve as a point of contact, provide details about a vast array of company information, respond to inquiries, and accurately address any new issues that may arise with customer accounts.

The most effective remote customer service representatives are truly happy to assist clients. They communicate with passion, patience, and empathy. They enjoy conversing and appreciate the benefits of effective communication. When necessary, customer service employees can put themselves in their clients' place and speak out for them. You will be responsible for gathering valuable customer feedback for our organization. Remote Customer service representatives are also inherently good at addressing problems. When they don't have enough information to address a customer's inquiry or handle a complaint, they are confident in their ability to troubleshoot and investigate.

Responsibilities

...

Job Description

We are seeking a customer service representative who will serve as a point of contact, provide details about a vast array of company information, respond to inquiries, and accurately address any new issues that may arise with customer accounts.

The most effective customer service representatives are truly happy to assist clients. They communicate with passion, patience, and empathy. They enjoy conversing and appreciate the benefits of effective communication. When necessary, customer service employees can put themselves in their clients' place and speak out for them. You will be responsible for gathering valuable customer feedback for our organization. Customer service representatives are also inherently good at addressing problems. When they don't have enough information to address a customer's inquiry or handle a complaint, they are confident in their ability to troubleshoot and investigate.

Responsibilities

• Organize a number of...

We are seeking a Remote Customer Service Representative to join our team. As a Remote Customer Service Representative, you will be responsible for providing excellent customer service to our clients. You will interact with customers via phone, email, and chat to address their inquiries, resolve issues, and ensure customer satisfaction. You will also maintain accurate customer records and escalate any complex issues to the appropriate team members as needed.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a prompt and professional manner
• Address customer complaints and provide appropriate solutions and alternatives
• Build and maintain strong customer relationships
• Accurately document customer interactions and transactions
• Collaborate with cross-functional teams to resolve customer issues
• Keep accurate records of customer interactions and transactions
• Escalate complex issues to...

As a Service Representative in the Contact Center for John Deere Financial (JDF), you will be researching and resolving inquiries received via inbound calls from customers and channel partners (dealers, merchants, and sponsors) on a variety of finance products to achieve service level. In this position, you will also:

• Document customer and channel interactions and enter descriptive information online in order to provide history and track issue resolution
• Onboard/train new merchants and proactively offer services, solutions, and training to existing customers and channel partners
• Resolve and make business decisions on escalated and complex questions while referencing single or multiple screens and/or documents
• Troubleshoot and assist customers and channel partners on JDF websites, systems, and transaction processing
• Track trends and identify streamlined processes for customer, channel, and...

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs
...

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs
...