Manager of Customer Success Management

As a Customer Success Manager, you will be responsible for managing and growing a portfolio of Foley customers. In this role you will serve as a trusted advisor, partner and program owner to your clients.   

In this role, you’ll communicate with clients regularly to understand their requirements and expectations, provide updates and technical support and ensure the proactive and timely resolution of issues as they arise.

Did we mention you will be working in a national historic park? Our office is located in the newly renovated Colt Armory - a mixed use space that blends history with modern technology. Located in the historic Coltsville section of the city, you will get all of the conveniences of working in Hartford - without the downtown traffic or parking challenges.

Requirements

What are the Primary Job Functions?

• Maintain full ownership of a book...

Who We Are 

Claritas Rx started with a simple vision: to tangibly improve how biopharmaceutical manufacturers understand their specialty product performance in the marketplace.  Since then, Claritas Rx has grown from a small channel data consultancy to become a pioneer in patient-level data integration and analytics for the biopharmaceutical industry. Today, our customers range from small biotechnology companies launching their first specialty product to large global manufacturers with a strong portfolio of specialty products. 

The Position

Every day, Life Science companies use Claritas Rx solutions to improve and enhance the treatment journey for patients dealing with rare diseases. We have built a strong customer team of domain experts that can help scale a premier channel management solution.

At Claritas Rx, Customer Success Managers own the customer relationship and are responsible for the...

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
• Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve
• Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes
• Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar...

We are looking for a motivated, experienced, and technical Customer Success Manager (CSM) with more than 7 years of experience to lead value realization and transformation for our most strategic customers.  The Customer Success Manager will act as the primary, accountable lead, and trusted advisor, dedicated to driving value for our customers. 

Omilia is the leading provider of Natural Language Understanding enabled IVR & natural dialogue interaction solutions.

At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience. Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries. With one of the fastest-growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the...

Location: Remote

Global Life Science Hub is looking for a Customer Success Manager to oversee and manage all internal client accounts. In this critical role, you’ll ensure our clients in the life sciences and pharmaceutical industries receive top-notch service and support, building long-term partnerships that drive mutual success.

Key Responsibilities:

• Act as the primary point of contact for our internal accounts, delivering exceptional client experience and support
• Build strong, trust-based relationships and proactively address client needs
• Monitor account health, identify growth opportunities, and drive client satisfaction
• Collaborate with internal teams to deliver tailored solutions and meet client goals

What We’re Looking For:

• Experience: Proven background in customer success or account management, ideally within...

About Us
We are a fast-paced SaaS fintech startup specializing in streamlining financial workflows for law firms. Our mission is to help professional service firms run better businesses through innovative technology and exceptional customer success. By 2033, we aim to help our clients invoice and collect $20 billion through LeanLaw.
We operate on EOS principles with core values driving everything we do:

• Do the Right Thing: Act with integrity for customers, employees, and stakeholders.
• Grow or Die: Relentlessly pursue growth through grit, learning, and innovation.
• Own It: Take accountability for results and mistakes alike.
• Default to Trust: Foster honest, open communication and embrace healthy conflict.

Who You Are
You’re an adaptable,...

As a Customer Success Manager, your role is to create the best client experience possible bridging the gap between our sales, support and coaching teams. Your primary goal will be to enhance our customer satisfaction and loyalty, leading to increased retention and revenue growth.

As a Customer Success Manager you will work directly with clients to help solve their problems and ensure their satisfaction while they are going through a program with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

You will be in charge of resolving conflict in a way that is beneficial to both the company and the client.

You are involved in each client’s journey through our program as an extra touch point for them - handling any issues and responding to all feedback and giving that extra support and pick me up when needed.

You will also lead the quality assurance activities for the Coaching Department,...

As a Senior Manager, Customer Success at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization You will be responsible for leading our Customer Success initiatives, driving customer satisfaction, and ensuring our clients receive maximum value from our Payments products and services. As a Senior Manager, you will oversee a dedicated team of customer success managers and will play a pivotal role in developing and cultivating strong relationships with our customers.

We are currently hiring out of our office hubs in Cherry Hill, NJ, Downers Grove, IL, McLean, VA, as well as the following remote team locations:

• Omaha, Nebraska
• Des Moines, Iowa
• Cedar Rapids, Iowa
  

In order to be considered, you should be within a commutable distance to one of these key hiring markets, as there may be in-person training and team-building events from time to time.

Successful candidates have...

Location: Remote

Global Life Science Hub is looking for a Customer Success Manager to oversee and manage all internal client accounts. In this critical role, you’ll ensure our clients in the life sciences and pharmaceutical industries receive top-notch service and support, building long-term partnerships that drive mutual success.

Key Responsibilities:

• Act as the primary point of contact for our internal accounts, delivering exceptional client experience and support
• Build strong, trust-based relationships and proactively address client needs
• Monitor account health, identify growth opportunities, and drive client satisfaction
• Collaborate with internal teams to deliver tailored solutions and meet client goals

What We’re Looking For:

• Experience: Proven background in customer success or account management, ideally within...

Volt is transforming the massive and rapidly growing communications platform industry and is on a mission to make leveraging communication infrastructure easy for software companies and enable businesses to build more meaningful connections with their customers through the power of text message communication. Our goal is to improve the developer experience and lower the total cost of ownership by building a fully managed messaging infrastructure stack so that software teams can focus on building applications that delight users.

Our culture is defined by excellence and innovation, and our people are committed to exceeding expectations at every level, pushing themselves and their teams to be the best at what they do, and being a part of a culture defined by excellence and innovation. We are remote-first. If you’re local, our office is open and available to you — we are based out of the One Technology Center in downtown Tulsa, Oklahoma. Come join the team everyone...

As a Customer Success Manager at Crystal, you will be a member of a high-performing team responsible for building strong relationships, managing accounts, driving Net Revenue Retention (NRR), and supporting our B2B customers on the platform.

When companies purchase Crystal, they are buying more than software—they are investing in a high-performing, self-correcting, relationally intelligent culture. Our job is to help them achieve that culture by integrating our platform into their business processes (whether for team building, hiring, and sales). This role involves product training, virtual coaching, problem solving, gathering feedback, and advocating for our customers in order to help them succeed with our products.

You will report directly to the Head of Customer Success, and will primarily be measured on your ability to retain and expand customer accounts, measured through NRR.

From Day 1, you will spend most of your time interacting with...

Location: Remote

Global Life Science Hub is looking for a Customer Success Manager to oversee and manage all internal client accounts. In this critical role, you’ll ensure our clients in the life sciences and pharmaceutical industries receive top-notch service and support, building long-term partnerships that drive mutual success.

Key Responsibilities:

• Act as the primary point of contact for our internal accounts, delivering exceptional client experience and support
• Build strong, trust-based relationships and proactively address client needs
• Monitor account health, identify growth opportunities, and drive client satisfaction
• Collaborate with internal teams to deliver tailored solutions and meet client goals

What We’re Looking For:

• Experience: Proven background in customer success or account management, ideally within...

Summary

As a Customer Success Manager, you will lead customer success initiatives, keep the company focused on customer outcomes and play a central role in directing the future of the product.

You will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product roadmap. You will be involved in all aspects of account management, demonstrating the product, educating customers and more.

We are still a small team and looking for people that not only love building customer relationships but that can also roll up their sleeves and help to build out our process and playbooks. You will have many opportunities to add impact to the business and will join a collaborative team who is ready to change the way the world runs meetings.

You will be a core part of the founding team and report directly to the VP of Customer Success.

What...

Location: Remote

Global Life Science Hub is looking for a Customer Success Manager to oversee and manage all internal client accounts. In this critical role, you’ll ensure our clients in the life sciences and pharmaceutical industries receive top-notch service and support, building long-term partnerships that drive mutual success.

Key Responsibilities:

• Act as the primary point of contact for our internal accounts, delivering exceptional client experience and support
• Build strong, trust-based relationships and proactively address client needs
• Monitor account health, identify growth opportunities, and drive client satisfaction
• Collaborate with internal teams to deliver tailored solutions and meet client goals

What We’re Looking For:

• Experience: Proven background in customer success or account management, ideally within...

The Customer Success Manager (CSM), NA leads account, relationship management, and renewals after the initial sale of Echo360 products and services for higher education and corporate enterprise accounts. The CSM works closely with colleagues in sales and marketing to drive adoption, retention, expansion, and overall customer success with Echo360.  

The CSM will focus on adoption and renewal of the Echo360 product portfolio (Echosystem) as the key driver of customer satisfaction and retention. 

Primary CSM accountabilities include:  

1.      Actively promoting new product offerings and features to accelerate adoption and drive usage growth,

2.      Managing and renewing existing account relationships, 

3.      Maintaining a high level of customer satisfaction and driving referential opportunities for other accounts in the North America region.  

This...

About TINT

Hi, we're TINT! Our mission is to address the problems of falling consumer trust in brands and diminishing returns on marketing spend.

We built the platform to make it easy to identify, engage, and mobilize consumers. And we developed our methodology, a proven process to create a thriving brand community with immediate impact and lasting business value.

Trusted by over 5,000 brands in more than 173 countries for our unique mix of software, services, and expertise to cultivate communities and scale impact to create awareness, engagement, and loyal customers. 

TINT is headquartered in the heart of beautiful downtown San Antonio with global offices in Poland and the UK.

About the Role

At TINT, we're committed to empowering our customers to attract new audiences, engage and mobilize existing consumers, and build brand-owned communities that generate authentic user-generated content and...

Redbridge Services has an exciting opportunity in Poughkeepsie, NY, for a caring, empathetic, and people-oriented Account and Customer Success Manager. In this role, your primary responsibility is relationship development through actively listening to customers, asking for their input, and uncovering their needs.

This position is with our Rifton division. Rifton Adaptive Equipment is a global leader in manufacturing equipment for people with disabilities. We share Rifton's view that every person has the right to be treated with dignity and respect.

What you’ll do as an Account and Customer Success Manager:

• Manage all activities for a specific group of customers; assist with new orders, processing returns and exchanges, fielding service questions, and managing payments
• Answer incoming phone calls and emails and place outgoing calls to follow up on customers’ questions or to inquire about unmet needs
• Remain...

Easthampton Public Schools is seeking a dedicated and motivated Customer Success Manager to join our team. In this vital role, you will be responsible for ensuring that our students, parents, and community members receive exceptional support and engagement from our educational services. You will serve as the primary point of contact for our customers, working diligently to understand their needs and challenges, and advocating on their behalf to improve our programs and initiatives. Your ability to build relationships and foster collaboration will be key to enhancing the overall experience within our school district. This position requires a blend of exceptional communication skills, strategic thinking, and a passion for education. You will play a crucial role in guiding our customers through our services, facilitating feedback loops, and providing solutions that resonate with our community’s goals. By analyzing customer data and feedback, you will help shape the development of...

WHAT IS TUSK LOGISTICS

Tusk Logistics is a new type of small parcel shipping infrastructure that enables parcel shippers to easily and scalably access delivery service from the best alternative parcel carriers nationwide. Shippers leverage Tusk’s technology and operational expertise to diversify away from FedEx, UPS and USPS – lowering their parcel delivery spend and increasing their operational flexibility. Tusk’s technology is the first of its kind, unifying services from alternative carriers nationwide into a single API with proactive support on every parcel, enabling Shippers to anticipate and solve their customers’ delivery issues in real time. 

Tusk’s co-founders Ben and Adam have deep industry experience, with long tenures at eCommerce shipping/logistics leaders like Shippo, ShipBob, and Google Shopping. Tusk is venture backed and is currently a team of five, based in Chicago. We work in-person four days per week. 

TUSK’S CORE...