Manager of Customer Success Management

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Full-time

Customer Success Manager

Avoma, Inc.

Palo Alto, california

Summary

As a Customer Success Manager, you will lead customer success initiatives, keep the company focused on customer outcomes and play a central role in directing the future of the product.

You will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product roadmap. You will be involved in all aspects of account management, demonstrating the product, educating customers and more.

We are still a small team and looking for people that not only love building customer relationships but that can also roll up their sleeves and help to build out our process and playbooks. You will have many opportunities to add impact to the business and will join a collaborative team who is ready to change the way the world runs meetings.

You will be a core part of the founding team and report directly to the VP of Customer Success.

What...

Full-time

Customer Success Manager

Global Life Science Hub

Remote, oregon

Location: Remote

Global Life Science Hub is looking for a Customer Success Manager to oversee and manage all internal client accounts. In this critical role, you’ll ensure our clients in the life sciences and pharmaceutical industries receive top-notch service and support, building long-term partnerships that drive mutual success.

Key Responsibilities:

Act as the primary point of contact for our internal accounts, delivering exceptional client experience and support
Build strong, trust-based relationships and proactively address client needs
Monitor account health, identify growth opportunities, and drive client satisfaction
Collaborate with internal teams to deliver tailored solutions and meet client goals

What We’re Looking For:

Experience: Proven background in customer success or account management, ideally within...

Full-time

Customer Success Manager, North America

Echo360 Inc

Youngstown, ohio

The Customer Success Manager (CSM), NA leads account, relationship management, and renewals after the initial sale of Echo360 products and services for higher education and corporate enterprise accounts. The CSM works closely with colleagues in sales and marketing to drive adoption, retention, expansion, and overall customer success with Echo360. 

The CSM will focus on adoption and renewal of the Echo360 product portfolio (Echosystem) as the key driver of customer satisfaction and retention. 

Primary CSM accountabilities include: 

1. Actively promoting new product offerings and features to accelerate adoption and drive usage growth,

2. Managing and renewing existing account relationships,

3. Maintaining a high level of customer satisfaction and driving referential opportunities for other accounts in the North America region. 

This...

Full-time

Customer Success Manager

TINT

San Antonio, texas

About TINT

Hi, we're TINT! Our mission is to address the problems of falling consumer trust in brands and diminishing returns on marketing spend.

We built the platform to make it easy to identify, engage, and mobilize consumers. And we developed our methodology, a proven process to create a thriving brand community with immediate impact and lasting business value.

Trusted by over 5,000 brands in more than 173 countries for our unique mix of software, services, and expertise to cultivate communities and scale impact to create awareness, engagement, and loyal customers.

TINT is headquartered in the heart of beautiful downtown San Antonio with global offices in Poland and the UK.

About the Role

At TINT, we're committed to empowering our customers to attract new audiences, engage and mobilize existing consumers, and build brand-owned communities that generate authentic user-generated content and...

Full-time

Account and Customer Success Manager

Rifton

Poughkeepsie, new york

Redbridge Services has an exciting opportunity in Poughkeepsie, NY, for a caring, empathetic, and people-oriented Account and Customer Success Manager. In this role, your primary responsibility is relationship development through actively listening to customers, asking for their input, and uncovering their needs.

This position is with our Rifton division. Rifton Adaptive Equipment is a global leader in manufacturing equipment for people with disabilities. We share Rifton's view that every person has the right to be treated with dignity and respect.

What you’ll do as an Account and Customer Success Manager:

Manage all activities for a specific group of customers; assist with new orders, processing returns and exchanges, fielding service questions, and managing payments
Answer incoming phone calls and emails and place outgoing calls to follow up on customers’ questions or to inquire about unmet needs
Remain...

Full-time

Customer Success Manager

Easthampton Public Schools

N/AN/A

Easthampton Public Schools is seeking a dedicated and motivated Customer Success Manager to join our team. In this vital role, you will be responsible for ensuring that our students, parents, and community members receive exceptional support and engagement from our educational services. You will serve as the primary point of contact for our customers, working diligently to understand their needs and challenges, and advocating on their behalf to improve our programs and initiatives. Your ability to build relationships and foster collaboration will be key to enhancing the overall experience within our school district. This position requires a blend of exceptional communication skills, strategic thinking, and a passion for education. You will play a crucial role in guiding our customers through our services, facilitating feedback loops, and providing solutions that resonate with our community’s goals. By analyzing customer data and feedback, you will help shape the development of...

Full-time

Tusk Logistics - Customer Success Manager

1871 Member Company

Chicago, illinois

WHAT IS TUSK LOGISTICS

Tusk Logistics is a new type of small parcel shipping infrastructure that enables parcel shippers to easily and scalably access delivery service from the best alternative parcel carriers nationwide. Shippers leverage Tusk’s technology and operational expertise to diversify away from FedEx, UPS and USPS – lowering their parcel delivery spend and increasing their operational flexibility. Tusk’s technology is the first of its kind, unifying services from alternative carriers nationwide into a single API with proactive support on every parcel, enabling Shippers to anticipate and solve their customers’ delivery issues in real time.

Tusk’s co-founders Ben and Adam have deep industry experience, with long tenures at eCommerce shipping/logistics leaders like Shippo, ShipBob, and Google Shopping. Tusk is venture backed and is currently a team of five, based in Chicago. We work in-person four days per week.

TUSK’S CORE...

Full-time
Arvist - Customer Success and Sales Manager
1871 Member Company
Chicago, illinois
As a Customer Success Manager, you’ll be responsible for managing client relationships, overseeing platform adoption, and ensuring that customers maximize the value of our product. You will represent the voice of the customer, working closely with our tech-savvy internal teams. Your role involves managing customer visits, supporting seasonal trade shows, and providing feedback to optimize the platform’s usability and value.
Key Responsibilities:

Build and nurture long-term client relationships with clientele in the 3PL and warehousing industries.

Conduct warehouse visits and provide personalized support to clients to drive software utilization.

Serve as the main point of contact for customers, ensuring seamless communication and issue resolution.

Collect and analyze user feedback to improve both the customer experience and internal processes.

Collaborate with internal teams to ensure customer needs are integrated into...

Full-time
Strategic Customer Success Manager (Technical AM / Solutions Engineeer)
Katalon, Inc.
Atlanta, georgia
Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.
Since its first launch, Katalon has experienced tremendous growth, serving more than 100,000 users across 30,000 teams, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as Gartner, Capterra, and IT Central Station.
Internal Role Title: Lead Customer Success Manager
Responsibilities

Own a book of strategic customers, with a focus on building trusted relationships with customers and helping them get the most of their Katalon subscription

Responsible for onboarding including hosting kick-off calls and check-in meetings and providing...

Not Specified
Customer Success Manager
allego
Waltham, massachusetts
Allego is a rapidly growing SaaS technology company headquartered in the metro Boston area, with an additional office in Newcastle, UK and remote workers around the globe. We take a modern approach to learning and enablement, designed for today's distributed teams. Our technology ensures that sales teams have the skills and up-to-date knowledge needed to excel in every selling situation. With nearly 500,000 users relying on Allego's platform to access learning resources, top-tier sales content, and peer collaboration at the moment of need, we have consistently achieved triple-digit growth year after year
How you’ll make a difference:
Allego’s curious and self-driven Customer Success Managers have a direct impact on Allego’s growth. As a CSM, you are ultimately responsible for the high touch, complete post-sales services lifecycle of a portfolio of Allego customers. You will handle implementation of brand new customers, and through your...

Full-time
Strategic Account Manager (Customer Success)
CloudZero
Boston, massachusetts
About the Role:
CloudZero is looking for a Strategic Customer Success Manager to support the growth of our most Customer Success organization and help drive best in class levels of adoption, expansion and retention for our customers. A key focal point for the role will be driving a culture of delivering positive business outcomes and an incredible experience for our customers. This role will report into the Director of Customer Success. Performance for the role will be measured by delivering high net revenue retention, low customer logo churn, high software adoption and high customer satisfaction/net promoter scores for our SaaS platform.

About You:
You are an accomplished Customer Success sales professional with experience in driving software adoption, value realization, and expansion with key named accounts in a B2B SaaS startup software environment. You enjoy working hands-on with customers, speaking to...

Full-time
Customer Success Manager
Wisedocs AI
Miami, florida
At Wisedocs AI, we're revolutionizing the way industries handle medical documentation. Wisedocs is on a mission to make it easy and accessible for any company in the insurance, legal and medical space to understand medical documents quickly using AI. Every week, we process hundreds of thousands of pages of documents, saving our customers hours and hours of manual processing time, and helping them process medical claims much more quickly.
We are searching for a passionate Customer Success Manager to join our team and play a pivotal role in shaping our user's experience. This role is idea for someone who has experience working with Midmarket and Enterprise customers in the insurance, medical, or legal industries and is passionate about how AI and Technology can disrupt these spaces. You will own a portfolio of our large sized business customers and will be responsible for ensuring their success on the Wisedocs platform. You will work...

Full-time
Customer Success Manager (US)
Pion
New York, new york
A little bit about us…
Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, we’re always innovating to offer new solutions
that satisfy our consumers, drive ROI for our clients and create an empowering workplace for
our employees.
Equity, Diversity & Inclusion at Pion
Because this part deserves a place at the top of the job ad… Here at Pion, we’re working hard to grow an inclusive, diverse and respectful group of people we’re proud of. Accountability plays a big role in our company values, and we’re totally honest, open and transparent about our ED&I efforts. This is why we’ve made our commitments and internal statistics visible for everyone to see here. Our ever-evolving culture is defined by our people, and it’s all part of...

Full-time
Senior Customer Success Manager - DSP/Programmatic Advertising (US Region)
Uplift People Consulting
New York, new york
About Uplift
Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends. Follow us on LinkedIn: https://www.linkedin.com/company/uplift-people-consulting/
About Our Client
We are seeking a skilled and experienced Senior Customer Success Manager on...

Full-time
Customer Success Manager
CourseStorm
N/Amaine
About Us
Have you ever taken a class that changed your life? Whether it was a career-boosting certification or a hobby that brought joy and connection, education has the power to transform. At CourseStorm, we’re passionate about making these opportunities possible. Our mission is simple: to give education program administrators more time to focus on what really matters—connecting with students and creating meaningful educational experiences.
We’ve already helped our customers create over 1.6 million connections to education, and we’re growing fast. As we enter our next stage of growth, we’re looking for a curious, empathetic, and motivated Customer Success Manager to help expand our impact.
About our Culture
CourseStorm is more than just a platform; it’s a reflection of our people, our culture, and the values that guide everything we do. Working at CourseStorm means believing in your own capacity for growth and...

Full-time
Senior Customer Success Manager - DSP/Programmatic Advertising (US Region)
Uplift People Consulting
N/AN/A
About Uplift
Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.
About Our Client
We are seeking a skilled and experienced Senior Customer Success Manager on behalf of our client, a rapidly growing mobile ad tech company that specializes in in-app programmatic...

Full-time
Customer Success Manager
Ometria
New York, new york
We’re looking for a Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria’s Customer Data and Experience Platform to deliver amazing experiences for their customers.
Who are we?
Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey.
Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more.
Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines,...

Full-time
Customer Success Manager
Facilities Management Express
Columbus, ohio
Are you a self-starter who thrives on making a difference in the lives of others? Do you love building meaningful rapport with clients? Are you looking to make a splash as a part of a small but growing team? Then we’re looking for you!

The Customer Success Manager is a part of the Customer Success team, otherwise known as FMX’s secret weapon. We stand-out in the industry due to our best-in-class Customer Success, which has earned us a 98% customer satisfaction rating! The main objective of this role is successful implementation. You will serve as the point of contact for accounts during the FMX implementation process, working to understand their current processes, pain, and future goals. You can expect to dedicate 10% of your time to support, 10% to specific projects, and 80% to client onboarding. You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and impact the strategy and culture of the...

Full-time
Customer Success Manager
PERSUIT
New York, new york
As a Customer Success Manager at PERSUIT, you’ll play a pivotal role in managing and growing relationships with our most strategic clients. You’ll act as a trusted advisor to corporate law departments, guiding them through best practices in RFP and Alternative Fee Arrangement (AFA) strategies while ensuring they derive maximum value from our platform. Your expertise will empower clients to fully leverage PERSUIT’s offerings through strategic consultation, training, and technical support. You’ll build and manage client relationships, collaborate cross-functionally to implement new initiatives, and enhance client success with impactful training materials and onboarding experiences. If you’re a proactive problem-solver with a knack for strategic account management and a passion for client success, we’d love to meet you!
What You’ll Be Doing:

Managing a small book of business with our most strategic clients

Leading client...

Full-time
Manager, Customer Success Team (local, in office)
Heuristic Solutions
Arlington, virginia
Join a Growing Technology Team and an Awesome Customer Community!
Do you...

Love leading a team dynamic technical customer support professionals?

See your own success as a reflection of the achievements of those around you?

Feel a sense of pride when your customers are successful using your software?

Enjoy simplifying complex concepts?

Love being hands-on with software, even if you're not programming it?

Excel at planning your day, tracking your work, and delivering on your promises?

If you are motivated by managing a diverse team, delighting customers and making a difference, we want to talk to you!
About the Role
This is a position for a technically savvy people manager. Your job will be to manage our Customer Support Team for LearningBuilder, our industry-leading credentialing management platform. You will lead a team of Customer Support Analysts, Specialists, Leads, and Consultants....

Not Specified
Customer Success Manager - DTC & Freelance Coordination
DTC Jobs
New York, new york
If you're on the hunt for your next career move, you've come to the right place. 🚀

At digitsonly, we're not your typical job or recruiting platform; we're a portfolio company which does the hiring, team building and training for verified 7-8 figure companies in the ecommerce and agency industry.

The companies we’re working with are on the continuous lookout for A-Players, which in this case if you’re reading this, would be you. With us, you have the opportunity to get matched personally to multiple jobs & companies verified by us.

Due to our acceptance rate of only 2%, we keep a high demand, low competition, with rates way above the market and trainings literally on the market leader standard. 📈 More info on https://digitsonly.com/faq ℹ️

Note: The following job description is directly for the job the client is hiring for.
Requirements
We are seeking a dynamic DTC Customer Success Manager with experience in...

Full-time
Customer Success Manager
OrganOx
Madison, new jersey
ABOUT ORGANOX:
OrganOx has been transforming organ transplantation since 2008, leveraging groundbreaking normothermic machine perfusion technology in our flagship product, the OrganOx metra®. This technology helps preserve donor livers for up to 12 hours, in efforts to reduce organ discard rates and facilitate more successful transplants. We are an innovative, fast-paced global medical device company committed to improving transplantation outcomes. As part of our ongoing expansion in North America, we seek a motivated Customer Success Manager to join our team.
Position Summary
The Customer Success Manager (CSM) is the central point of contact and advocate within OrganOx for our new customers. The CSM is responsible for the initial onboarding of new customers, in partnership with the Sales and other cross-functional teams, to ensure a smooth, world-class customer experience. In addition, the CSM will maintain a...

Full-time
BPO Customer Success Manager
CallMiner
Waltham, massachusetts
CallMiner is searching for a skilled Customer Success Manager to join our success team. Customer Success Managers are driven by the pursuit of business value for their customers. They are responsible for ensuring speed to value and expertly coaching their customers through the Conversation Intelligence maturity curve. They’re accountable to balance & prioritize the tactical & strategic customer needs to ensure healthy GRR & Net$Ret forecasts & results.
Primary Responsibilities

Manage the customer experience from sales handoff through post-sales onboarding & adoption for assigned customers.

Responsible to retain & grow a book of business more than $2.0Mil.

Know your customer. Learn each customer's business processes and KPIs to determine how conversation analytics can be used to improve them.

Collaborate and assist customer program team to identify, plan and execute their company's...

Contract
Customer Success Manager - Remote
Two95 International Inc.
N/Acalifornia
     Title – Customer Success Manager
     Position – 6+ Months contract
     Location – Remote
     Rate - $Open (Best Possible)

Demonstrated experience in roles driving customer success and technology adoption

Understanding of SaaS solutions and/or enterprise software; cybersecurity experience preferred

Ability to lead, motivate and help prioritize competing priorities among the team

Strong consulting and project management skills, with proven results working as a data-driven customer advisor

Passionate about coaching and developing people

Ability to multi-task and work in a dynamic environment with constant change to address emerging security risks and challenges

Positive, growth-oriented mindset

Thrives in a matrixed, team environment...

Full-time
Customer Success Manager, (Healthcare - SaaS)
Curenta
Irvine, california
Curenta is seeking a driven and strategic Customer Success Manager to ensure our clients maximize the value of our AI and B2B solutions. In this role, you will be responsible for building and maintaining strong client relationships, driving product adoption, and transforming satisfied customers into long-term advocates for Curenta. The ideal candidate is skilled in understanding customer needs, problem-solving, and collaborating with internal teams to enhance customer experiences. This position demands a proactive approach to customer retention and growth through data-driven insights and optimization strategies.
Responsibilities:

Serve as the primary point of contact for customers, ensuring a seamless onboarding process, adoption of the product, and ongoing satisfaction.

Drive customer retention and growth by understanding the business needs of each client and proactively identifying opportunities for optimization and...

Full-time
Customer Success Manager - US
Cognigy
Dallas, texas
About Cognigy
Cognigy, a market leader in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. Our low code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service with solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy gives enterprises all they need to deliver always-on, personalized experiences at scale on voice and chat, on any channel.
Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.
Why you’ll love working at Cognigy: our promise to you
We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.
We do this by challenging each...

Full-time
Sr. Manager, Customer Success
WerQ AI
Los Angeles, california
At WerQ AI, we believe that customer success is paramount to our mission of leveraging AI to transform workplace efficiency. We are seeking a Senior Manager of Customer Success to lead our efforts in delivering exceptional support and ensuring that our clients achieve their desired outcomes with our innovative solutions. In this critical role, you will guide a dedicated team of Customer Success Managers, focusing on fostering long-term relationships, driving user engagement, and maximizing satisfaction. You will collaborate closely with other teams within the organization to advocate for customer needs and influence product enhancements. If you are passionate about customer success and have a proven track record in driving value for clients, we invite you to join our dynamic team and contribute to our mission.
Responsibilities

Lead, mentor, and develop the Customer Success team, promoting a culture of excellence and proactive client engagement.
...

Full-time
Customer Success Manager
Constructor
N/AN/A
About You
You’re a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You’re a self-starter who’s good at triaging problems and working on the most important one. You’ve worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they’re happy they partnered with you. Further, you’re a curious person, and you’d love the opportunity to work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge.
About Us
Constructor.io powers product search and discovery for some of the largest retailers in the world. We serve billions of requests every week, and you’ve probably seen our results somewhere and used our product...

Full-time
Customer Success Manager
Dreamdata
New York, new york
About Dreamdata
Dreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing leaders optimize and connect their efforts across all marketing channels to real revenue - something that wasn’t fully possible until now.
With product market fit achieved, Dreamdata is experiencing over 100% YoY growth. To maintain this momentum, we are expanding our team to further empower our customers and ensure their success. This is where you come in. We are scaling our US team and seeking a second Customer Success Manager for our NYC office.
The Opportunity
As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers. This position is perfect for individuals passionate...

Full-time
Customer Success Manager
Checkmate
N/AN/A
About Checkmate 🛍 📲
Checkmate is a mobile shopping app and extension loved by millions of shoppers. Founded in May 2022, we have quickly become the fastest-growing shopping platform in the US, with 1 million registered users in first year in market + #1 app in the app store shopping season each year + Series A lead by Google Ventures. We are trusted to save consumers favourite items from across the web, discover products they truly want, and find deals from their favourite brands. Checkmate is so much more than just a shopping app; we are building the future of consumer identity and adtech.
Backed by industry-leading investors such as GV, Pinterest's ex-President, Paris Hilton, The Chainsmokers, Fuel Capital, F7 Ventures, Blackbird Ventures, Susa Ventures, Wischoff Ventures, and more, Checkmate is poised to continue to disrupt the online shopping industry.
Position Overview 💼
We are seeking a highly...

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