Manager, Customer Success

MISSION

Missions are accomplished with people, driving towards a greater purpose.  Foley has been a trusted partner to motor carriers of all sizes. Our technologically advanced approach to DOT compliance automates many of the background screening and compliance requirements motor carriers must comply with- making it easier for them to onboard and retain the right driver for their business. At Foley we just don’t help our customers stay compliant – we help them thrive. 

A positive attitude is everything. At Foley, we’ve created a culture that rewards kindness, enthusiasm, and a can-do attitude. Whether we’re working together internally or helping a customer solve a problem, we approach every challenge with a sense of humor, optimism, and determination to succeed.

CUSTOMER SUCCESS MANAGER

Foley is seeking a dedicated Customer Success Manager to take charge of managing and nurturing a portfolio of...

Wisedocs is on a mission to make it easy and accessible for any company in the insurance, legal and medical space to understand medical documents quickly using AI (Artificial Intelligence). Every week, we process hundreds of thousands of pages of documents, saving our customers hours and hours of manual processing time, and helping them process medical claims much more quickly. 

About the role:  

This role is idea for someone who has experience working with customers in the insurance, medical, or legal industries and is passionate about how AI and Technology can disrupt these spaces. You will own a portfolio of our small to medium-sized business customers and will be responsible for ensuring their success on the Wisedocs platform. You will work directly with new customers to successfully on-board and grow current customers' volume by understanding their business, technical requirements, while also...

Are you passionate about customer success and making a difference in the EdTech industry? Join Kahoot! as a Customer Success Renewal Manager and become a part of our mission to make learning awesome!

As a Customer Success Renewal Manager at Kahoot!, you will be responsible for the full life cycle management of Kahoot! at Work, Americas customers. This role is crucial in ensuring high renewal rates, identifying growth opportunities within existing accounts, and maintaining strong, value-driven customer relationships.

The Customer Success Renewal Manager reports to the Senior Customer Success Manager.

About Kahoot!
The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive...

Introduction

Slip Robotics is a venture-backed, supply chain robotics startup that provides robots-as-a-service for automated truck loading/unloading in under 5 minutes. 23% of a truck driver’s workday is typically wasted idling and waiting for their truck to be loaded/unloaded at a dock, while forklift drivers face constant pressure to quickly load/unload freight despite the high risks of damage and injury. SlipBots auto-load/unload all types of trucks in less than 5 minutes to increase safety, speed, and savings across the supply chain. Slip is headquartered in Atlanta, GA and serves multiple Fortune 500 customers in 24/7 production manufacturing and logistics operations throughout North America. We're looking for motivated people to join our team to help fuel our growth and modernize the supply chain.

Position Overview

At Slip Robotics, the role of Customer Success Manager is pivotal in ensuring customer satisfaction and...

We are seeking a dynamic and experienced Customer Success Manager (CSM) to join our team. The CSM will play a crucial role in ensuring the success and satisfaction of our clients by leveraging our full suite of cybersecurity solutions. This individual will act as the primary point of contact for clients, guiding them through onboarding, adoption, and optimization of our services. The ideal candidate will have a strong background in cybersecurity, excellent communication skills, and a deep understanding of Microsoft-centric security solutions.

Key Responsibilities:

1. Client Onboarding Orchestration/Management:

• Orchestrates smooth onboarding processes for new clients, ensuring they are set up for success with our cybersecurity solutions.
• Conduct initial training sessions and provide necessary documentation to help clients understand and utilize our services effectively.

2. Client Relationship...

Are you a champion Customer Success Manager? Help us boost the SEON rocketship as we assemble our super team of fraud-fighting heroes. 🚀

As the name suggests, our team is all about customer success. We strive to make our customer lives as easy as possible and guide them through the use of our anti-fraud tools, from onboarding to setting up risk rules, from optimization to sharing their feedback with developers. It’s a fascinating, cooperative position where we regularly interact with Sales, Engineering, Product, Onboarding and Support.

We're in for a crazy ride, and that's why we need bold and talented individuals who will own these key areas. Who will make an impact on the Front Office field - ultimately, these translate not only to a business bottom line but to making the internet a safer space for everyone - whether business or consumer.

What you'll do:

• Manage a diverse portfolio of customers across various...

Student Adventures is seeking a Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers. You will work closely with our clients to understand their needs, provide solutions, and build strong relationships. In this role, you will be the primary point of contact for our customers, ensuring they receive the highest level of service and support throughout their journey with Student Adventures.

At Student Adventures, we are a family-owned business dedicated to providing educational travel experiences for students. Our goal is to create exceptional educational experiences that also give students memories to last a lifetime. We believe that affordable prices and quality service go hand in hand, and we are committed to both. With our travel experts' decades of experience, we offer tours to every major US destination, from one-day trips to multi-day tours to great American cities. We...

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and exciting work environment? If so, Antioch Dodge is looking for a dynamic and engaging Customer Success Manager to join our team!

As a Customer Success Manager at Antioch Dodge, you will be responsible for ensuring the success and satisfaction of our valued customers. You will serve as their main point of contact, providing personalized assistance and solutions to their automotive needs. With your excellent communication skills and strong attention to detail, you will build and maintain strong relationships with our clients, ensuring their long-term loyalty to our dealership.

Responsibilities

• Act as the main point of contact for customers, addressing their inquiries and providing personalized assistance
• Onboard new customers, providing training and guidance on our products and services
• Proactively engage with customers to identify their...

Duro is on a mission to fundamentally change the future of hardware development, helping teams develop 3x faster and save 25% in supply chain costs. Our cutting-edge Product Lifecycle Management platform helps hardware teams move with agility, make timely decisions, and build disruptive products. 

Backed by top investors, Duro is a forward-thinking group of innovators where collaboration and open communication are the norm. We're all about advancing boundaries, learning from each other, and making a real impact on the future. We’re headquartered in Los Angeles and are looking to grow our team with a Customer Success Manager. So, if you're technical and love helping customers be successful, then Duro is your next stop.

What You’ll Do

• Drive and promote account growth, user engagement, retention, and success for customers by owning and partnering with sales, product, and engineering teams.
• Handle technical questions and...

Hello, Client Success Managers!

My name is Alex and I am the VP of Growth at Tadpull – Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.

We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry,...

Summary

• $40,000 starting salary and generous benefits package
• Target start date: July 15, 2024
• Employment type: Full time
• Location: Financial District, New York City
• In office work requirement: 5 days a week in office 

Overview of PensionBee

PensionBee is a leading online pension provider, making retirement saving straightforward and accessible for as many people as possible. 

PensionBee helps its customers to consolidate old retirement savings accounts, enabling them to easily rollover existing 401(k) plans into a new Individual Retirement Account (IRA). PensionBee’s IRA is accessible from our website or mobile app. Customers will receive visibility of their retirement savings and access to our customized retirement planning tools, enabling them to grow their savings and ultimately prepare for retirement confidently.  

Operating in the United Kingdom since 2014, PensionBee...

About us

We’re an award-winning enterprise software scale-up with high ambitions for growth. We recently won the ScotlandIS Digital Tech Scale-up Business of the Year award and have previously been recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years.   

Dayshape is an advanced resource management solution, incorporating AI and intelligent automation to help professional services firms optimize their workforce like never before. It’s built to handle large, complex, and ever-changing requirements with ease.

Our customers include accountancy firms from the Big Four and global top 10, and Dayshape is used in more than 50 countries across five continents. Our target customers are global firms, international networks, and large national or regional organizations, if they’re big enough to have the challenges that Dayshape can solve.

As a company, we live our values every day and we're...

Position Overview

We are seeking a dynamic SMB, Customer Success Manager to join our team and play a vital role in ensuring the success and satisfaction of veterinary office staff who use our platform. The ideal candidate will be responsible for developing and maintaining strong, long-term relationships with our veterinary offices clients, ensuring they maximize the benefits of our services. You will be a key point of contact, advocating for our clients' needs while collaborating closely with internal teams to drive client satisfaction, adoption, and retention.

This position will start as remote, but will transition to hybrid, with required presence in the San Francisco office each week.

Key Responsibilities

Client Onboarding and Training:

• Run the onboarding process for veterinary office staff, ensuring they have a smooth and successful start with our platform.
• Provide comprehensive training...

Hello, Client Success Managers!

My name is Alex and I am the VP of Growth at Tadpull – Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.

We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry,...

Hello, Client Success Managers!

My name is Alex and I am the VP of Growth at Tadpull – Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.

We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry,...

Who is Anatomage?

Anatomage is committed to transcending the limitations of existing medical education with innovative products that elevate the teaching and learning process. Our staff is relentlessly committed to quality and customer satisfaction, striving to make sure our customers realize the full benefits of our unique products.

Anatomage is the global 3D medical application leader. Our products are currently installed and used in thousands of universities, institutions, clinics, and hospitals all over the US and world-wide. The Anatomage Table is the most technologically advanced 3D anatomy visualization system for anatomy education and is being adopted by many of the world’s leading medical schools and institutions.

About the Role

We are looking for an experienced Customer Support Manager to provide excellent customer service to our Anatomage end-users and to promote this idea throughout the organization....

L&P Group is a leading provider of innovative solutions in the digital marketing industry. We are currently seeking a highly motivated and detail-oriented individual to join our team as a Customer Success Manager. In this role, you will be responsible for ensuring the success and satisfaction of our valued customers.

As a Customer Success Manager, you will work closely with our clients to understand their goals and objectives, and develop strategies to help them achieve success. You will be the main point of contact for our customers, building and maintaining strong relationships to ensure their ongoing satisfaction. You will also collaborate with our internal teams to address customer needs, resolve any issues, and provide ongoing support and guidance.

The ideal candidate for this position is a natural problem solver with a strong customer service mindset. You should have excellent communication skills and be comfortable working in a fast-paced and dynamic...

Requirements

Define and optimize customer journey to facilitate customer ROI Attainment

• Create and Manage a Success Plan for customers in your assigned segment.
• Define and oversee lifecycle processes/touch points.
• Identify opportunities for continuous improvement.
• Manage and lead the Customer Executive Business Review Process for customers assigned to your segment.
...

About Journey

Journey is the leading proactive mental health solution for modern companies. Our mission is to help all people live happier, healthier, less stressed lives. We are a rapidly growing tech startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it’s okay for you and the company. 
• Intuition, Then Data. We’re a data-driven company. We start with our instincts and then use data to validate our decisions and improve.
• Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes.
• Customer-Obsession. We are obsessed with helping all people to live happier, healthier lives. We accomplish this by knowing our customers incredibly well and finding ways to make...

About Us:

VisibleThread is a growing technology business that is expanding at a rapid rate. Our Language Analysis Platform changes the way organizations do business by reducing risk, improving efficiencies and ensuring compliance.

We’re on track to double in size over the next year. To help us achieve our growth, we are looking for new talent to join our team. Our solution is a Language Analysis Platform powered by data and designed for large corporations. Some of our major customers include Boeing, Lockheed Martin, and the Canadian Government, to name but a few.

Our team:

We hire energetic, creative, and passionate people who can work together to drive serious value for our customers. A career with VisibleThread is both rewarding and challenging. We are a fun team, with a flat structure and we offer fantastic career development opportunities to grow within our organization as we expand.

VisibleThread’s...

The Senior Manager of Customer Success (SMCS) is responsible for managing and growing standard accounts by  working with clients, engineering, product, and commercial teams to understand and implement an ever growing set of use cases. The SMCS manages the day to day client interactions to ensure they receive the highest value from the InfoSum platform and are always engaged. The SMCS is expected to manage and maintain a wide portfolio of client relationships with a regular focus on upselling and renewing contracts. 

Core Responsibilities:

• Independently lead day-to-day interactions with clients
• Act as the clients go-to advocate and navigate internal processes at InfoSum and the client to provide a high level of customized service for the client
• Strategically build the client’s ability to operate the InfoSum platform in a self-service manner for any use case by providing actionable recommendations
• Track...

AutoVitals is looking for a Training & Customer Success Advisor who will be responsible for client revenue retention, expansion, overall engagement, and satisfaction with our products and services. You’ll have an opportunity to join the front lines of the emerging discipline of Customer Success within a company moving at equal speed.

An AutoVitals’ Customer Success Advisor is a passionate client advocate who listens actively, responds quickly, solves problems creatively, embraces challenges, and delights in their clients’ growth and results.

Responsibilities

• Provide an exceptional training experience to all customers and customer stakeholders, through regular strategic learning sessions delivered in a timely manner;
• Motivate and coach customers on AutoVitals’ best practices so they become increasingly self-sufficient with our product, while improving their shop’s profitability.
• Measure product adoption, engagement and...

ARETUM, a fast-growing SaaS company that provides innovative solutions in the field of customer success, is looking for a passionate and experienced Software Development Customer Success Manager to join our team. As a customer success Manager at ARETUM, you will be responsible for driving customer success by understanding customer needs, analyzing data, and providing insights and recommendations to optimize their experience with our products and services.

ARETUM is dedicated to helping businesses achieve their goals through effective customer success strategies. Our solutions empower organizations to enhance customer satisfaction, increase retention rates, and drive business growth. Join us in revolutionizing the way companies engage and delight their customers.

Responsibilities:

• Act as a strong IT business analyst for large, complex projects with high value to the organization.
• Works with cross-functional, self-managed development teams...

Join the Kahoot! team as a Customer Success Renewal Manager and be part of our mission to make learning awesome! As a Customer Success Renewal Manager, you will play a critical role in ensuring the success and satisfaction of our valued customers

The Customer Success Renewal Manager reports to the Team lead Customer Success and will work with amazing colleagues at our office based in Austin, Texas, USA.

About Kahoot!
The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!’s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 9...

Vasion is looking for a Customer Success Manager (CSM), dedicated to our Commercial customers, that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees worldwide, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah. 

A CSM’s primary objective is to become a “guide” for customers throughout their digital transformation. As the face of Vasion, a CSM strives to be a trusted advisor and advocate for their customers. They are expected to meet regularly with customers and to collaborate with the Vasion Product, Sales, Marketing, and Support teams to perform their primary responsibilities.

Primary Responsibilities

...

Hello, Client Success Managers!

My name is Alex and I am the VP of Growth at Tadpull – Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.

We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry,...

Our team is growing, and we’re looking to add a Customer Success Manager to our client-facing team! Reporting to our SVP of Sales, the Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty with a portfolio of existing accounts. In this role, you can expect to work closely with key stakeholders and users within our customers to ensure their teams are satisfied with our product and services, they are getting the most value out of the Chipply platform as possible, and identify areas to improve engagement and overall results.

In addition, our Customer Success Manager provide technical support to end users by actively collaborating on day-to-day issues and recommending solutions to ensure successful outcomes. Our Account Managers are pivotal in the growth of Chipply as champions of potential improvements and enhancements to the product raised from the field.

Responsibilities and Duties:

...

We are looking for an Associate Client Success Manager to support our Strategic Partnerships within the member servicing team. This person will act as the daily point of contact on servicing for both internal and external stakeholders, deliver excellent customer service by quickly and accurately managing escalated inquiries, and facilitate a more positive member experience through ongoing, data-driven process improvement.

Responsibilities

• Support steady state operations and serve as a liaison between Vitality and Strategic Partners, acting as the primary point of contact
• Create and maintain relationships with Strategic Partner counterparts
• Collaborate with Vitality Operations, Client Relations, Partner Relations, Production Support and other Vitality departments to drive continuous improvement, efficiency and resolution of open items
• Create and implement appropriate process changes to enhance member...

Position Description

Position: Customer Success Manager

Company: Inspiroz

Location: Philadelphia, PA (Travel Required to other US Regions)

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Customer Success Manager to join our team. The Customer Success Manager is a partner who provides high-level guidance and expertise to charter schools and organizations regarding their information technology (IT) and digital strategies. The primary role of the Customer Success Manager is to formulate strategic IT goals for a company, and then manage an IT strategy and budget that meets those goals. Working under the supervision of our Director of Service Delivery, you will interact regularly with our management, technical resources, and key client contacts.

If you have a deep understanding of IT services, a passion for education and technology, and...

Elevar, recently acquired by Buxton, is a leading SaaS company empowering online merchants to build a robust data foundation. We simplify server-side event tracking, providing merchants with actionable insights to fuel smarter decisions, accelerate growth, and achieve their goals.

This exciting acquisition combines Elevar's expertise in online analytics and our dynamic conversion tracking solution for fast-scaling e-Commerce brands with Buxton's retail analytics prowess, creating an omni-channel powerhouse in the industry. Together, we aim to provide data-driven insights and shape the future of customer engagement across all channels.

At Buxton, Customer Success Managers manage the ongoing relationships with clients to help them get the most value out of the product functionality and achieve their business goals for clients such as Vuori, Thrive Cosmetics, and Bulletproof Coffee.

CSMs work together with clients proactively and strategically to help identify...