IT Technical Support I

Deskpro is award winning helpdesk software that helps to bring better online customer service to millions of people.

Our helpdesk software platform allows organisations to consolidate all of their customer support channels (email, phone, live chat, social) into one place. Giving them the software tools needed to provide incredible customer support.

Our Technical Support Engineers help diagnose and solve technical issues by email, phone, and chat. They work with big enterprise customers who have sysadmins of their own, all the way down to single-user accounts with not-so-technical administrators. We aim to provide fast and accurate help whenever it's needed.

What will you be doing?

This is a varied customer-facing role. You'll be performing deep technical troubleshooting to help solve complex problems for our customers. Also, working closely with our Customer Support team and other Technical Support engineers, and you'll often work...

Technical Support OR Tier1 Technician

Location: Pensacola, FL

Must have Top Secret Security Clearance

Node is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats.

Node is seeking a Tier1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production, and test environments.

Responsibilities:

• Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problems

• Provides support for the escalation and communication of status to agency management and internal customers

• Observes, analyzes, and reports data; and when appropriate...

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

We are seeking a short-term Senior Technical Support Specialist for 6 months. 

Reporting to one of our Member Experience Technical Support Managers, this role will focus on communicating directly with members and gaining a deep understanding of the product to help them through technical issues...

This position supports the full range of technical activities required for the Office of Director of National Intelligence (ODNI), Center for Security Evaluation (CSE) to appropriately service ICD 702 mission requirements.

Job Description:

• Analyze intelligence content to discover the core components and relationships for a technical security vulnerability.
• Understand, review, analyze and evaluate technical security vulnerabilities and needs.
• Conduct analysis of vendor tool offerings and advise government on tool selection.
• Support project manager in managing a project timeline and ensuring the on-time submission of client deliverables.
• Coordinate and collaborate across business and technology functions to ensure comprehensive technical solutions are delivered.
• Support the preparation and facilitation of client meetings, workshops, and focus groups with technical and non-technical...

Why We're Here:

• Industrial facilities around the world are facing unprecedented energy challenges around rising energy costs and carbon reduction goals. We help our customers measure and improve their carbon footprint, energy spend, and profitability in terms of their production. We call this Energy Intensity, and we do it with a "production first" mindset for maximum impact. That's why at Ndustrial our mission is "to accelerate the optimization of Energy Intensity in industrial facilities." We live out this mission every day from our software development teams to our go-to-market teams.

• Our Nsight Energy Intensity Platform is a market-leading SaaS platform which integrates IoT devices and control systems in the field with cloud-based systems. Nsight brings together all of this data to accelerate the energy transition for our industrial customers.

More About Us:

• We live our values everyday:...

Provide best-in-class support that Riverside Insights customers depend on to effectively serve their clients. To do so, you will be responsible for providing effective service and support by demonstrating strong problem-solving and communication skills, meeting and exceeding SLAs, and collaborating cross-functionally with internal support teams. 

In this role you will get to:   

• Troubleshoot and resolve customer questions and concerns, ensuring a high level of customer satisfaction. 
• Foster collaboration with internal support teams across various functions and communication channels.  
• Demonstrate platform knowledge to enhance customer understanding and utilization of products. 
• Educate customers by sharing new features, relevant updates, tips, and best practices. 
• Enhance knowledge through training and development sessions to stay updated on product changes and support best...

As a Technical Support Analyst you will be a trusted advisor to healthcare
organizations and their patients, helping them overcome technology obstacles with their telemedicine
offering.

You will be responsible for reviewing, analyzing, and monitoring video
connectivity and performance, preventing network and technical issues, and
intervening in real-time to resolve technical breakdowns.

In addition, you'll need to collaborate with multiple departments to ensure product
reliability and stability and innovate business practices that strengthen our quality
assurance and issue resolution processes. You will also track and report metrics,
adjusting strategy and tactics based on your analysis of outcomes.

As a Technical Support Analyst you will ensure that our customers successfully connect to their patients through the eVisit platform.

Requirements

• Answer customer phone calls, respond to communications, and...

About Us:

We are delivering cutting-edge solutions to Fortune 500 customers. Our team is passionate about creating innovative technology that drives business growth. We are seeking a highly motivated Technical Support Engineer to provide exceptional support to our enterprise customers while contributing to QA and customer operations automation initiatives.

Job Summary:

As a Technical Support Engineer, you will be the go-to expert for our customers, resolving technical issues and ensuring their success with our platform. You will collaborate closely with the product, QA, and engineering teams, providing critical feedback and working on automation projects to enhance our operational efficiency. This role is ideal for someone who thrives in a fast-paced environment and is eager to tackle complex problems.

Key Responsibilities:

- Provide timely and professional technical support to Fortune...

Laravel is looking for experienced and empathetic customer support engineers with working knowledge of the Laravel ecosystem including Forge, Vapor, Spark, Envoyer, and Nova.

For this role, you don’t need to be an expert in all of these products, but an understanding of how they work and experience using at least one or two of them is ideal.

We are also looking for people who would be able to assist our customers with our newly announced product Laravel Cloud.

Customer Success & Support at Laravel

The customer success and support teams at Laravel work both independently and together to solve customer problems quickly and efficiently, with friendly and professional communication. They have the technical skills to dive into complex product issues, and the ability to empathize with customers. They are the voice of the customer within the company and offer feedback and insights to the product team on a regular basis.

The Role

...

CeLeen, an operating firm of Command Holdings, is currently seeking a Construction and Facilities Management Technical Support Specialist to support a fully funded effort supporting the Army National Guard’s G-9 Construction and Facilities Management Office (CFMO).

Responsibilities may include, but are not limited to:

• Developing technical documents including memorandums and correspondence.
• Direct support to States and territories for all matters of military construction.
• Provide mentor training to CFMO staff on topics that may include resource management, planning and programming, facility management, federal acquisition and other topics as required.
• Reviewing plans, specifications, and estimates of military construction projects to track and approve milestones and requirements.
• Assisting with communication on matters related to the ARNG MILCON project and program as directed by the government.
• Participate in person...

COMPANY OVERVIEW:

With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.

When it comes to a cybersecurity crisis, the question is not if, but when it will happen – that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and...

4 days /week ON SITE required 

Parking is NOT provided for contractors

This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance

• Act as a first point of contact for providing technical support to all areas within the organization. 
• Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed. 
• Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems. 
• Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff. 
• Triage and route advanced second and third tier requests to the appropriate technical personnel. 
• Provide timely resolution of problem or...

Are you passionate about technology and customer success? Do you thrive in a fast-paced environment where you can make a real impact? Join our team as a Technical Support Coordinator and help shape the future of professional skills development!

About the Role

As our Technical Support Coordinator, you'll be the driving force behind the successful launch and implementation of our Professional Skills Development (PSD) products. You'll manage technical milestones, provide top-notch customer support, and collaborate across teams to ensure seamless integrations.

What You'll Do

• Spearhead new customer launches, overseeing technical implementations
• Devise optimal strategies for technology integration and user management
• Set up and maintain various platforms and integrations (Blue Ocean Brain, SSO, SFTP, APIs)
• Troubleshoot technical issues and respond swiftly to customer inquiries
• Manage client information and support...

Why You’ll Love Working Here

• Employee-Owned: Gain a stake in the company’s success.
• Comprehensive Benefits: 100% coverage for employees and dependents.
• Hybrid Work Model: 5 days in-office for the first 60 days, then hybrid with up to 2 days remote.
• Financial Incentives: 401K, annual bonus opportunities, and stock/profit-sharing after the first month.
• Flexible Working Hours: Choose your schedule (7-4, 8-5, 9-6) with no on-call shifts.
• Growth Opportunities: Be part of a rapidly expanding company doubling its revenue in the next three years.

Overview of the Role

The Tech Support Specialist (Level 1) is the primary technical resource for the on-site support teams. In this role, you will be responsible for managing and resolving service desk...

Why You’ll Love Working Here

• Employee-Owned: Gain a stake in the company’s success.
• Comprehensive Benefits: 100% coverage for employees and dependents.
• Hybrid Work Model: 5 days in-office for the first 60 days, then hybrid with up to 2 days remote.
• Financial Incentives: 401K, annual bonus opportunities, and stock/profit-sharing after the first month.
• Flexible Working Hours: Choose your schedule (7-4, 8-5, 9-6) with no on-call shifts.
• Growth Opportunities: Be part of a rapidly expanding company doubling its revenue in the next three years.

Overview of the Role

The Tech Support Specialist (Level 1) is the primary technical resource for the on-site support teams. In this role, you will be responsible for managing and resolving service desk tickets,...

Job Title: Lead Application Support Engineer

Location: Tampa, FL

Salary Range: $101,000 - $110,000

Our Client, a leader in financial services, is seeking a Lead Application Support Engineer to join their Development team. This role focuses on maintaining and providing technical support for applications in daily operations.

Key Responsibilities:

- Resolve critical application alerts and production defects

- Collaborate with internal teams on application issues

- Validate and submit audit responses

- Manage disaster recovery processes

- Identify automation opportunities

- Partner with development teams on application design

- Manage application deployment and upgrade processes

Required Skills:

- 6+ years of related experience (4+ years in Distributed Application Support)

- Experience with Java/J2EE, XML, HTML, JavaScript, NodeJS

- Proficiency in Unix, Linux, Windows,...

Our Company:

Starforge Systems was built around the core idea of making products that set a new standard in computer gaming. We were founded by a team of industry veterans alongside a group of content creators in August 2022. We set out to change the standard for customer service, build quality, and cable management in the industry, while still making sure our computers were affordable and accessible. 

Schedule: Tuesday - Saturday, preferably from 10am - 6pm CT

Job Duties:

• Identify, investigate, and resolve customer questions or problems with computer software and hardware
• Provide email, chat, and telephone support to end-users experiencing technical difficulties
• Apply knowledge of computer software, hardware, and procedures to solve problems
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or...

Job Description:

Are you a tech-savvy individual looking to start a career in technical support without the need for a degree or prior experience? NoGigiddy is seeking enthusiastic and dedicated individuals to join our team as Technical Support Specialists. In this entry-level role, you will be the first point of contact for our users, providing expert technical assistance and ensuring a seamless experience for all.

Responsibilities:

• Respond to technical inquiries via chat, email, and phone in a timely and professional manner

• Diagnose and troubleshoot software and hardware issues

• Provide step-by-step guidance to users to resolve technical problems

• Assist users with navigating our platform and utilizing its features effectively

• Maintain a high level of customer satisfaction through excellent communication and problem-solving skills

• Collaborate with team members to...

A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others.

We’re looking for a tech-savvy, eager learner who is looking to not only provide excellent service for our clients but to develop a career in a progressive financial tech field. You’ll be working with clients over the phone and by email to troubleshoot technical issues and build positive client relationships, in addition to providing support to our sales team.

As a Technical Support Analyst, you will be the technical interface to merchants, point of sale systems and credit card processors for resolution of problems related to the installation, recommended maintenance and use of Gravity Payments products and services. Have an understanding of all Gravity Payments products in their competencies and...

Job Title: Technical Support Engineer

Location: Denver, Colorado (hybrid)

Always wanted to see your work make a real impact?  As a rapidly growing firm in the law enforcement and corporate security space, we take pride in building a team of game changers, innovators, and thinkers who are driven to help create a platform that allows our customers to save money, time, and even lives.  We are looking for a Technical Support Engineer who will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.  You'll be constantly challenged to learn and innovate while delivering the technology that will change law enforcement and corporate security organizations around the globe.  If you thrive...

Engineer Solutions that Empower Students 

Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide.

In this role, you will support our customers by troubleshooting and resolving technical issues related to software, hardware, and network systems. This hands-on position involves directly addressing and resolving engineering challenges, ensuring  our technology infrastructure is operating correctly, and collaborating with development teams to escalate complex problems with the goal of ensuring an excellent customer experience.

 Key Responsibilities: 

• Serve as the primary point of...