IT Technical Support I

The Tsui Group is seeking a qualified and experienced candidate to join our aviation team as a IT Technical Support I in Los Angeles County with the following duties.

 Position Description Summary 

This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide help desk related support in all areas of IT functions for The Development Group. 

Key Responsibilities:

• Answer incoming customer emails to the Help Desk. 
• Follow established procedures to diagnose and troubleshoot system issues. 
• Analyze, determine, and document reported production...

CeLeen, an operating firm of Command Holdings, is currently seeking a Construction and Facilities Management Technical Support Specialist to support a fully funded effort supporting the Army National Guard’s G-9 Construction and Facilities Management Office (CFMO).

Responsibilities may include, but are not limited to:

• Developing technical documents including memorandums and correspondence.
• Direct support to States and territories for all matters of military construction.
• Provide mentor training to CFMO staff on topics that may include resource management, planning and programming, facility management, federal acquisition and other topics as required.
• Reviewing plans, specifications, and estimates of military construction projects to track and approve milestones and requirements.
• Assisting with communication on matters related to the ARNG MILCON project and program as directed by the government.
• Participate in person...

Mediavine is seeking an experienced Technical Support Specialist to join our growing IT Services team.

About Mediavine

Mediavine is a fast-growing advertising management company representing over 10,000 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators.

Mission & Culture

We are striving to build an inclusive and diverse team of highly talented individuals that reflect the industries we serve and the world we live in. The unique experiences and perspectives of our team members is encouraged and valued. If you are talented, driven, enjoy the pace of a start-up like environment, let’s talk!

Position Title & Overview:

As a Technical Support...

Under the direction of the IT Customer Support Manager, the Technical Support Representative will specialize in supporting first level incoming requests from Integrated Software Vendors and Merchants needing technical assistance with TrustCommerce payment applications. This person will collaborate with Product Management, Implementation Teams, and Development Teams in support of users, while documenting internal support steps. May cross-train fellow team members as needed.

We support our clients with their accounts and processing services through a ticketing system and email. The department documents all technical support inquiries and issues for tracking purposes. Please note that after-hours support is a required rotational shift and is a departmental effort.

Responsibilities/Essential Functions:    

• Provide customers with preventive maintenance and configuration recommendations to improve product usability,...