Technical Support - work remote

The House of Mercier is a prestigious recruitment agency that specializes in matching talented individuals with outstanding job opportunities throughout Europe. We are currently offering an exciting position for a Technical Support Specialist looking to work remotely. In this role, you will serve as the first point of contact for our customers, providing essential technical assistance and support for our products and services. Your role will involve troubleshooting technical issues, guiding users through product features, and ensuring a seamless experience for our clients. If you have a passion for technology and customer service, this is the ideal opportunity for you!

Responsibilities

• Offer high-quality technical support to customers via phone, email, and chat.
• Troubleshoot and resolve a wide range of technical inquiries and issues promptly.
• Maintain detailed records of customer interactions and solutions in our support system.
• Guide customers on the effective use of our products and services.
• Collaborate with product and engineering teams to escalate complex issues as needed.
• Develop and update support documentation and FAQs to assist customers.
• Follow up with customers post-support to ensure their issues have been resolved to their satisfaction.

Requirements

• Fluency in English, both written and spoken; additional languages are a plus.
• Previous experience in technical support or customer service is preferred.
• Strong problem-solving skills and the ability to think critically.
• Excellent communication skills and a customer-oriented mindset.
• Familiarity with customer support software and ticketing systems.
• Ability to work independently and manage multiple tasks effectively in a remote environment.
• Technical background or knowledge of relevant software/hardware is an advantage.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks