IT Tech Support

Job description

Sorting Robotics Inc. is currently seeking a Technical and Customer Support Representative to join our team. As a Technical and Customer Support Representative, you will be responsible for providing exceptional technical support and customer service to our clients.

Preferred: Must be comfortable with cannabis (preferred you enjoy it and have experienced it) as we manufacture robotic innovations for the legal cannabis market in the US and Canada.

RESPONSIBILITIES

• Answering customer inquiries and providing technical support via phone, email, or chat.
• Assisting customers in troubleshooting product issues and resolving technical problems.
• Documenting and tracking customer issues and resolutions in our CRM system.
• Collaborating with cross-functional teams to resolve complex customer issues.
• Conducting training sessions to customers as needed.
...

WHO WE ARE

Avant Gardner is New York City's premier event space and producer. Its flagship venue, The Brooklyn Mirage, is the crown jewel of New York City entertainment and one of the most iconic venues in the world. Avant Gardner’s 80,000 square foot complex occupies an entire city block of East Williamsburg, highlighted by the space’s unrivaled audiovisual features including a 200 foot wide, 15k resolution video wall. Voted North America's 'Best Large Club' in 2022 and 2023 and ranked top ten globally by DJ Mag, Avant Gardner has welcomed sold out shows featuring today's top acts and emerging global stars including Drake, Skrillex, Turnstile, Four Tet, John Summit, Glass Animals, Carl Cox, Keinemusik, Christina Aguilera, David Guetta, Marshmello, Reneé Rapp, Rina Sawayama, Rüfüs Du Sol, SOFI TUKKER, Tiësto, and many more. Avant Gardner’s portfolio includes event brands such as The Cityfox Experience along with programming across New York City. For more...

The Senior Systems Administrator is responsible for 3 major areas of IT Service Delivery.

The first area is the support and administration of servers, Microsoft 365, Azure, virtual environments, storage, security and Backup Disaster Recovery (BDR) infrastructure both in-premise and cloud-based solutions.

The second is handling of escalations and advanced support of service requests, beyond the abilities of the higher tier Service Desk Technicians.

The third is assisting the project and technical alignment teams with implementation of servers, Microsoft 365, Azure storage, and BDR infrastructure projects both in-premise and cloud-based solutions.

RESULTS OF THE POSITION & KEY ACCOUNTABILITIES

• Resolving service tickets on quickly and permanently
• Customer Satisfaction: Keeping clients happy.
• Documentation: developing & updating documentation of...

Title – Tech Support Consultant

Position – Contract (3+ Months)

Location – Farmington Hill, MI

Rate- $Open(Best Possible)

Required Skills and Duties:

• Experience in refresh activity,
• Win 10 migration and AD migration aftercare
• Activities will include but not limited to:
• Inboxing new equipment,
• Installing OS and applications using SCCM and other tools
• Providing support to end users on new equipment
• Troubleshooting end user issues after AD migration.
• Decommissioning old equipment.
• Manages the onsite delivering of software services, installation and configuration for customer environments.
• The job solves various business systems, networking and applications problems for standard industry servers, specialized or complex clustered...

Title: Tech Support

Princeton, NJ

Length: 2 year with extensions

5+ years experience

Responsibilities:

Manages the onsite delivering of software services, installation and configuration for customer environments.

The job solves various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments.

Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.

Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks.

Good understanding of the general/technical aspects of the job.

Organizes own tasks and receives general instructions on all work.

Title – Tech Support Consultant

Position – Contract (3+ Months)

Location – San Jose, CA

Rate- $Open(Best Possible)

Required Skills and Duties:

• Experience in refresh activity,
• Win 10 migration and AD migration aftercare
• Activities will include but not limited to:
• Inboxing new equipment,
• Installing OS and applications using SCCM and other tools
• Providing support to end users on new equipment
• Troubleshooting end user issues after AD migration.
• Decommissioning old equipment.
• Manages the onsite delivering of software services, installation and configuration for customer environments.
• The job solves various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments.
...