Customer and Tech Support - Level 1

Job description

Sorting Robotics Inc. is currently seeking a Technical and Customer Support Representative to join our team. As a Technical and Customer Support Representative, you will be responsible for providing exceptional technical support and customer service to our clients.

Preferred: Must be comfortable with cannabis (preferred you enjoy it and have experienced it) as we manufacture robotic innovations for the legal cannabis market in the US and Canada.

RESPONSIBILITIES

• Answering customer inquiries and providing technical support via phone, email, or chat.
• Assisting customers in troubleshooting product issues and resolving technical problems.
• Documenting and tracking customer issues and resolutions in our CRM system.
• Collaborating with cross-functional teams to resolve complex customer issues.
• Conducting training sessions to customers as needed.
• Maintaining a high level of product knowledge and staying up-to-date with product updates and features.
• Identifying and documenting customer feedback to share with the product development team.
• Contributing to process improvements and providing suggestions for enhancing customer support procedures.
• Sort out FAQs for customers, assist the service team to optimize technical solutions, and improve service quality.

If you have strong technical skills, excellent communication abilities, and a passion for providing exceptional customer service, we would love to hear from you!

You can view our website at www.sortingrobotics.com

Requirements

QUALIFICATIONS

• High school diploma or equivalent
• Prior experience in a technical support or customer service role.
• Strong knowledge of computer hardware and software systems.
• Exceptional problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical individuals.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Familiarity with CRM systems and ticketing tools.
• Experience with robotics or automation technologies is a plus.

Work Location: In person

Work Hours: 8am - 6pm

Applicants for this position must be legally authorized to work in the United States and have proof of COVID-19 vaccination records.

Benefits

• Stock Option Plan
• Free Lunch & Snacks
• Wellness Resources
• Paid Time Off (Vacation, Sick & Public Holidays)
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)