Customer and Tech Support - Level 1

Job description

Sorting Robotics Inc. is currently seeking a Technical and Customer Support Representative to join our team. As a Technical and Customer Support Representative, you will be responsible for providing exceptional technical support and customer service to our clients.

Preferred: Must be comfortable with cannabis (preferred you enjoy it and have experienced it) as we manufacture robotic innovations for the legal cannabis market in the US and Canada.

RESPONSIBILITIES

• Answering customer inquiries and providing technical support via phone, email, or chat.
• Assisting customers in troubleshooting product issues and resolving technical problems.
• Documenting and tracking customer issues and resolutions in our CRM system.
• Collaborating with cross-functional teams to resolve complex customer issues.
• Conducting training sessions to customers as needed.
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