IT Support Analyst

As a Technical Support Analyst, working in a hybrid way out of our Florida office, you will work closely with the wider customer success team focusing on our global customers.

Here's your chance to:

·       Provide exceptional customer support on Gresham’s Clareti suite of products, aiming to exceed customer SLAs.

·       Utilize strong diagnostic techniques to identify the root causes of problems, offer solutions via fix or workaround advice, or escalate to the Development team when necessary.

·       Update the Customer Success knowledge base as appropriate to improve issue visibility and encourage knowledge sharing within the team.

·       Demonstrate excellent problem-solving and diagnostic skills, a positive attitude, and the ability to manage ad hoc projects and requests...

We are currently hiring a Project Support/Administration in LaBella’s Program Management Services Division at our client’s office.

The Program Management Services Division at LaBella provides comprehensive management services for complex projects and multi-year capital programs. Project teams are established to provide a customized mix of business consulting, project management, financial control and monitoring, administrative, and technical support services.

The Project Support/Administrative Support role is responsible for performing a wide range of clerical/administrative assignments and resolving recurring problems independently without close supervision. The ideal candidate will have the ability to anticipate upcoming responsibilities or needs and use initiative appropriately.

Responsibilities

• Assists resources for team providing support to project managers, engineers, managers, and supervisors.
...

Euronet Software Solutions (Euronet USA, LLC) is a wholly owned subsidiary of Euronet. Euronet Software Solutions was established with the mission of developing and evolving the payment technologies needed to power Euronet’s global operations.

We are hiring a Customer Support Technical Analyst in our Little Rock, Arkansas office to provide software application support to customer inquiries and problems, assesses nature of customer problems, and tracks and reports resolution of problem to customer. Provides second-line software application support specializing in a specific Euronet product line. The Customer Support Technical Analyst operates under general supervision and requires detailed knowledge of transaction processing and Euronet products. The Customer Support Technical Analyst will be required to work weekend rotations and second shift assignments, when necessary. Will be required to handle after hours calls and support needs from home or remotely which include but not...

The Deskside Support Analyst will provide quality remote and onsite support to IT users, employing a high degree of customer service, technical expertise, and timeliness. Consult knowledge base to optimize problem resolution, track calls and enter solution data and follow through on resolution with end users.

Duties and Responsibilities

• Handle incoming tickets and provide support; document each call verifying customer information and including all troubleshooting steps
• Research, resolve, and respond to questions received via phone calls, emails, and submitted requests and tickets in a timely manner, in accordance with standards and SLAs if applicable
• Install, configure, and upgrade hardware and software applications.
• Collaborate with cross-functional teams to ensure the smooth operation of IT systems.
• Escalate problems to appropriate individual/group for additional troubleshooting and...

Capula is a leading global hedge fund, head quartered in London. We are looking for an Application Support Analyst to join our New York team. We are looking for candidates with strong communication abilities, and are looking to utilise their technical skills to support the trading and middle office applications.

This is a long term role where we expect the successful candidate to learn and grow professionally over time. The successful candidate will use and develop their skills in Python, SQL, Sungard Front Arena and some C#. Whilst we do not require candidates to have any prior experience working in finance, candidates should have a keen interest in finance and will be expected to learn more and more about finance over time.

Initial duties and responsibilities:

• React and resolve L1/L2 issues, as the first line of defence
• Detailed analysis of issues that need escalation to L3
• Learning the financial products and...

· Ensures specialist knowledge of operating systems, devices, applications and software

· Provides support toward resolution of escalated support tickets. May perform the needed analysis to identify root cause of reported incidents, identify the short and long term remediation for the identified incidents

· Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date

· Creates process flowcharts, diagrams, drawings and other related documentation. Creates technical workflows using different modeling techniques.

· Analyzes various reports to ensure that the functionality and performance meets all product and service level requirements.

· Ability to manage code migration, document configuration changes, and monitor performance

· Ability to provide front-end support to internal departments and web-based clients.

· Advanced proficiency in determining the causes of application errors and...

Title – Technical Support Analyst

Position – Fulltime

Location – Philadelphia , PA

Salary-$Open(Best Possible)

Required Skills:

• Implementation, maintenance and support of server environments, local and wide area networks at al locations.
• May require sitting for extended periods of time.
• Light lifting and/or carrying, not to exceed 50 lbs.
• Manual dexterity and fine motor skills
• Four-year college degree in Computer Science, Information Systems or related field (two-year degree or technical certificate and relevant work experience may substitute for four-year degree).
• Interest in an knowledge of personal computer hardware and software.
• Minimum 3 years’ direct hands-on experience with Microsoft Windows support, computer hardware support, Microsoft...

Hi,

Title – Technical Support Analyst

Position – Fulltime

Location – Philadelphia , PA

Salary- $Open(Best Possible)

Required Skills:

• Implementation, maintenance and support of server environments, local and wide area networks at al locations.
• May require sitting for extended periods of time.
• Four-year college degree in Computer Science, Information Systems or related field (two-year degree or technical certificate and relevant work experience may substitute for four-year degree).
• Interest in an knowledge of personal computer hardware and software.
• Minimum 3 years’ direct hands-on experience with Microsoft Windows support, computer hardware support, Microsoft Office support, and computer Windows and Wi-Fi networking support.
...

Title : Sr IT Support Analyst

Location : Wayne, PA

Type : Full Time

Salary : $Open (Best Possible)

YOU’RE GOOD AT:

• Monitoring JIRA Help Desk system for work intake from problem tickets to service requests
• Providing Tier 1-3 hardware support on Apple, HP, Lenovo, Microsoft laptop systems
• Providing Tier 1-3 software end user support in Windows, Mac OS, VoIP, WebEx, and other software as needed
• Provide Tier 1-3 support in Office365, including advanced support in SharePoint Administration, InfoPath, OneDrive, Flow or Workflows, Teams and Skype for Business
• Providing Tier 1-3 Executive Support for our C-Suite
• Provide end user/new user education with a focus on collaboration tools like Office365
• Provision, image, install, and maintain all laptop and virtual (VM/VDI/Citrix)...