IT Specialist
Luminate Staffing
Southfield, michigan
Summary
Founded in 2002, Beyond Basics is a 501(c)(3) nonprofit working to eradicate illiteracy, transforming the lives of students and creating stronger communities. Our one-on-one, multisensory tutoring program helps students achieve grade-level proficiency in reading in an average of six weeks. In addition to our structured literacy interventions, we cultivate curiosity and encourage a love of lifelong learning with fine arts activities that expand horizons.
The IT Help Desk Technician II will be responsible for all initial triage and resolution of IT help desk inquiries within established SLAs. The IT Help Desk Tech II will also develop job aids and training materials to assist staff and tutors on all supported platforms and technologies. This position will aid instructuring training for new staff and tutors. This position will also assist in preparing hardware for distribution and maintain an inventory of all IT designated equipment. Must be...