IT Help Desk Technician

• Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) • Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support while adhering to established operational and procedural measures • Manage user and device event tracking through global ticketing system • Collaborate closely with our esteemed executives, acting as their trusted technology advisor. Understand their unique needs and deliver solutions that enhance their productivity and effectiveness. Maintain a customer-centric approach to all interactions and foster strong relationships with the executive team • Provide technical and troubleshooting assistance related to MS Windows/Office and other desktop applications • Source computer hardware including devices, peripherals, and equipment, and ...

Title: IT Help Desk Technician

Duration: 6+ Months Contract

Location: Los Angeles, CA

Rate: $OPEN

Requirements

• Implemented processes and procedures
• Manage targets and KPIs for Help desk
• Setup, configured and on-going management of reports for Help desk.
• Reports dashboard
• Handling tickets and advanced customer queries
• First point for escalations
• Developing & troubleshooting. Layer 1-3 topologies

Benefits

Note: If interested please send your updated resume to shubhankar.madane@two95intl.com and include your salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

Thanks and...